Nelson did a great job with my carpet cleaning and grout cleaning in my kitchen. I would highly…read morerecommend him to do your carpets and grout

Outstanding Service!! Nelson was very professional - the tile/grout looks brand new and all of the…read morecarpet stains were removed from our pet!! I will definitely use him again and will be setting an appointment for my Mother's house!

Pretty responsive as far as generating the quote for a mold and asbestos remediation.read more

New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

Not only did they come out quickly to do water and mold remediation in my mothers basement, but…read morewhen insurance provider pushed back on receipt of invoice, they helped expedite resend and ensured it was received. Rose went above and beyond to make a stressful situation a little easier on my family. A huge thank you to the whole team!!

I can't believe the service I received. I would give the service 0 if it would allow. My home was…read moreaffected by the recent tornado and when they came out to tarp my roof they didn't have a large enough tarp left all the holes uncovered and allowed more damage to occur. When I called I was told oh we can't get anyone there till next week. You know people are unprofessional and the service was really snotty . I was just trying to protect what I had left thanks for nothing . Never would use this company.

So recently my hot water heater turned my basement into a combination sauna/concrete pond. Due to…read morethe extent of the damage, I contacted Marc at Guardian to help me coordinate things. Marc had proserv onsite within hours to start cleanup (and this was a Friday night!) His contractor was onsite the next morning installing the new water heater and within 24 hours the place was clean, drying out, and hot water was flowing. Marc stayed in touch through the entire process using phone, email, and texting. It was great to deal with someone who properly embraced technology and stayed on top of things. Although I hope to never have to use an adjuster again, should I need to, Marc would be my first call!

I have owned multiple homes since I was 21 yrs old. Never had to use home owners insurance , didn't…read moreeven know how to. Unfortunately I had a fire recently. I used Guardian Ajustment Service . Let me tell you , Marc Milstein is one of the best human beings I have had the good fortune of getting to know. Marc knows his business , he dealt with everything from start to finish and kept me updated and feeling positive thru the whole horrible ordeal. Marc is on top of his game, very professional..We just got back into our home and it's as good as new. I highly recommend if, god forbid you ever find yourself in a situation where your home is damage badly , call this man...IT WILL BE THE BEST CALL YOU EVER MAKE..THE MAN IS ACES !!! I normally only post on here when I feel cheated, but this was to important of a situation I found myself in not to share . Use this company if you need help, trust me when i say , it was one of the best choices I have ever made...

They were very misleading on services they provide for what they charged. Avoid . They were to…read moreclean up after a pipe leak. They wire bush floor and sprayed anti microbial. Floor was still stained and they said walls were not included in the scope.

Fast and friendly communication! Huge help when water got in my basement to get it cleaned up and…read morecompletely dried. Thanks so much!

Great service when needed! My basement is now bone dry after my water meter sprung a major leak. I…read morewould highly recommend Doctor Fix-it to anyone.

The project was mold removal and master bathroom rebuild where we went through homeowners'…read moreinsurance. Project started on 11/8/24 and finished on 1/15/25. The project was originally supposed to be completed on 12/19/24 as communicated by the Dr. Fix-It team but the timeframe kept getting pushed back due to miscellaneous issues including but not limited to, scheduling, broken parts, wrong parts being ordered, work just generally taking longer than anticipated. The contractors consistently put in about 6 hours days (arrived around 9am and would leave by 4pm and take a lunch at 12pm). We went with Dr. Fix-It because of their positive reviews and they were responsive to our initial call. Unfortunately, with our home project, we had quite a few unexpected issues arise. One frustration I had with this team was their inability to set expectations properly. It was evident the project would not be completed by 12/19 but we had to call daily for updates where they would continue to tell us it would be finished by xx day and when xx day arrived, they'd say they need another xx hours to complete the job for xx reason. This was the cycle and it was frustrating. We worked with quite a few contractors for this project - Kevin did the mold removal and he was 10/10 great. He was professional, communicative, and kind. He also helped quite a bit when it came to working with the adjuster. It was a stressful time for us as this issue occurred spontaneously but Kevin really made us feel like he would take care of us, and he did. We did not really work well with Keith and his style of communicating. He is pretty reactive and gets frustrated easily. He does a lot of the behind the scenes work, so luckily you wouldn't have to communicate with him regularly. There was one instance where he was yelling over the phone when prompted for an updated timeframe. The contractors who did the rebuild of our bathroom did good work but they need a lot of direction and made mistakes they had to fix along the way. We felt that Keith should have allocated more resources to our project at times especially because we were weeks off target. For such a large project, and having one contractor on-site for ~6 hours a day, the progress was often disappointing. They gave us two contractors a day once the project was already severely over-due. Due to project delays, they had to lay the new carpet prior to finishing the rebuild of the bathroom. About halfway through, our project was assigned a Project Manager, Kim. No complaints about her, she did her job well and we were happy to be communicating with her over Keith. The project was taking so long that I touched up their paint job in the master, and painted most of the bathroom myself. We also had to do all of the cleaning. For example, they were cutting tile etc in the master bedroom and we cleaned every inch of that room ourselves. They ordered the wrong size shower doors twice and finally got it on their third try (and then ultimately put them on wrong). The shower door issue alone pushed out the project over a week. Overall, their attention to detail, cleanliness, communication and respect could be improved on. They left us with the following issues after we had (unfortunately) already signed and paid them in full on the last day - We have no hot water in our shower (the temperature control shower handle is only able to reach cold), the shower isn't sealed properly and water leaks outside of the shower, all of the shower doors need to be flipped 180 degrees (door handle is on right hand side vs left and it's difficult to get out of the shower +extremely impractical), they swapped hot and cold water supply on one of our faucets + water leaks inside the vanity, they dinged pretty much every surface in existence inside our house and in the newly renovated bathroom. Do not sign that the project is complete until you have tested everything. They will offer to fix their mistakes for a cost if you've already signed. We are hiring different contractors to fix Dr. Fix-Its mistakes.

DO NOT HIRE! Hired on 2/1/23 and signed a contract to repair roof damage. We have had multiple…read moreleaks in the same spot since we hired them. They failed and did an ineffective job. On 1/9/24 we had water leaking from the same exact area hired to repair in roof, it had only been 11 months since hired for the initial repair. We requested corrections for the roof to the owner, Mr. John Marroni however refused. They did a terrible job and we spent thousands of dollars and they didn't do it correctly. Have to hire a new roofer and mitigation services within less than a year of repair. Awful service!

From the owner: Roofing Leaks? Need a New Roof? Free Assessments and Estimates. We offer the Spartan Roofing…read moreSystem. Call now!

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

They are scammers. I called before I purchased a Groupon listed for them. I was told I could use…read moreit and they scheduled it as I purchased the Groupon. 20min later they called me back and said they don't accept the Groupon that I purchased. Not even willing to help. DO NOT US THIS BS COMPANY FOR ANYTHING!!!! NEXT BBB COMPLAINT

I had coit come out and clean my ducts the week before Christmas, I had just closed on a new house…read more I spent 400$ and they didn't even clean all of my vents. I removed the vents 3 days later to paint and sand the floors and there is still built up residue in my vents (not just normal dust.) I have called coit and emailed them and no one has returned my call. I WILL NEVER USE COIT AGAIN AND IF YOU WANT CLEAN VENTS YOU SHOULDN'T EITHER. I have attached a picture of what it looks like after they have "cleaned my vents." Coit is a rip-off.