I've never even been inside this business, but that's not for lack of trying…read more I moved here from San Diego 6 months ago, along with my children and pets, leaving my active duty husband behind to finish his TOD there. Rent for a family of 5 was costing us 50% of our income. A few months after we arrived I noticed that there was an eye care center next to my local Walmart, so I Googled "Walmart with eye care center near me" when I returned home. I wear glasses and contacts, and all 3 of my children wear glasses, and our insurance provides us with yearly exams. This center was indicated to be the closest. It took me at least 2 calls to get through to someone to make an appointment, and even at that point they were scheduling 4 months out, so I made appointments only for myself and my youngest child. I was told that I would receive paperwork to fill out ahead of time, but I never did, despite checking my spam email regularly. When I asked about their location they confirmed that they were "between the Sams and the Walmart". Today my son and I arrived for the appt. And, as instructed, I called to let them know we were there. The receptionist asked me to pick up the paperwork and fill it out in my car. I'm sure this is a covid related measure, but since I am vaccinated I did not see why it was necessary. Nevertheless, I proceeded to the door, but no answer came when I knocked, and the hours indicated that they were closed. Someone working at Sam's Club said I could ask at the eye care sales dept., and when I did they indicated that the optometrist only scheduled appointments on weekends. When I explained my situation she told me that the optometry office I was looking for was between ANOTHER Walmart and Sam's Club that was also in Chesapeake. At that point I recalled that I had never been given an address for the location. I could never have known or guessed that Chesapeake would have 2 different Walmarts and Sam's Clubs, located together, in 2 different locations, and both with an optometry center in between, having only lived here a few months. But since I spoke with the office staff several times, you'd think they would have mentioned it to a new patient looking to schedule appointments for 4 people. Nope. Maybe if they'd sent me the paperwork as promised that would have let me know, but they didn't do that either. I did call back and explain that I did not have the correct location, but I was informed that, because of the time I'd spent trying to determine the problem, I would need to reschedule. Nope. Taking my business elsewhere.

I love this place. I have been going here for years and I love the Dr. She is always so sweet and…read morehelpful. Has always been invested and caring towards my family. She's not a simple get yourself in fast and leave kind of Dr. She takes her time to actually treat you

This place was amazing and Dr Morgan is awesome! I found this place through Yelp. The reviews were…read moregreat so I gave them a try. This was my daughter's first eye appointment. They were able to get her in the next week. Check in process was smooth and quick. The people at the front desk were nice. We then met Dr Morgan. He was so cool and down to earth. He was thorough and you can tell he is passionate about his work. I will definitely be switching mine and my son's optometrist to him. Keep up the good work!

1st visit and I see why they get five stars. Promp and lovely personal service. Knowledgeable and…read moremodern testing. I'm old and have never had such a perfect eye appoinment. And glasses. Wow! EVERY designer style; glasses, glasses and more glasses and you can try them all on before choosing. Make up your own mind or let their stylist help you decide. Most pleased $$.

I had the absolute best experience with Mikaela and Ryan today. From the moment I walked in, they…read moreput me completely at ease--no pressure, no rushing, just genuine help and great energy. I'm someone who processes out loud and changes my mind approximately 15 times (especially with glasses!), and they were endlessly patient and supportive through all of it. We even ended up chatting about dogs, furniture building, sewing, and hobbies--which somehow made the whole experience feel relaxed and human instead of transactional. Even though I'm circling back to switch colors, I felt nothing but encouragement and kindness the whole time. Mikaela and Ryan truly listened, helped me think things through, and made what could've been an overwhelming decision actually fun. If you want knowledgeable people who are also just really pleasant to be around, these are your people.

they don't respect patient time My appointment was…read morescheduled for 11:45 AM. When I initially booked the visit, I clearly informed the staff member that I had an important meeting at 1:00 PM. I was assured that there would be plenty of time to complete the appointment, especially since my meeting location was only about 10 minutes away. I arrived early at 11:35 AM and was taken in at approximately 11:50 AM for an eyesight evaluation, which was completed by 12:05 PM. After that, I was left waiting in the exam room until 12:45 PM without any communication or update from staff. During this time, I could hear staff members laughing and socializing in what appeared to be a lunch break. I found it highly unprofessional to leave a patient waiting for such an extended period while staff were disengaged, without any consideration for the patient's time or schedule. Due to the delay, I was forced to leave in order to avoid being late for my important meeting. When I informed the receptionist that I needed to leave, I was asked to wait briefly. Another staff member then came out and said the doctor was ready to see me, but by that point, I could no longer stay without risking being late. I was told that someone would call me to reschedule the appointment; however, I have not received any follow-up communication. Additionally, I would like to make it clear that I do not expect my insurance to be billed for this incomplete and unsatisfactory visit. If a claim is submitted, I will dispute it. This experience was both frustrating and disappointing. I hope you will address these concerns to ensure better time management, communication, and professionalism in the future.

Have been going to this site for years. Dr Miller is professional, knowledgeable, and treats you…read moremuch compassion. He is very attentive to your eye health. Highly recommend this practice and their team. Office staff is attentive and friendly too.

Pleasant friendly staff, always get treated very professional and usually pretty fast service…read more Glasses can be pricey or limited but it depends on insurance options as well. I recommend this place.

I've been coming here for over a year now. I'm not sure if I've already written a review but I'm…read morewriting one now. I've dealt with EVEA for myself and my son. I've had a vision exam here as well as purchasing classes for myself. Exam wise I recommend 100%. However, I would NOT RECOMMEND this place for glasses. My son has had numerous vision and eye testing here. He currently has vision therapy every Tuesday for 12 months. They're giving him excellent care for this. You do have to pay out of pocket, they do not accept insurance and it's extremely expensive. I also purchased glasses for my son through them last year and it's process was subpar. The opticians were not very pleasant. They didn't seem very attentive. For me, my glasses have been back ordered, which is fine, but they don't do well reaching out to the customers to keep them in the loop. I had to call several times to inquire about my glasses. Takeaway: definitely get a eye exam here!! Go somewhere else for glasses!!!

We've been going to this facility for about five years. Until this year we've been pleased with…read moreour care. Our over 18 year old girls have all been in the past few months. It was implied to them the retinal mapping was required (at an extra cost of $39) and i know full well it's not. I'm not pleased they think they can slip one by just because the girls are younger. We will be looking for a new optometrist.

We were Having difficultly dealing with ray bans warranty and company. My husband Seen Amanda and…read moreshe helped figure everything out, placed a new order and got my husband taken care of. Thank you for your help and excellent customer service Amanda.

If I could give more starts I would. My husband and I visited this Lens crafters in search of new…read moreglasses. It was such a pleasurable experience from beginning to end. We were greeted immediately by Reno, who gave us time to look around without hovering. Reno was so patient and kind. He answered all my questions and took me over to see the different color of lenses available several times, each time with a smile and a "Lets look again, I want you to be sure." Amanda had on these fantastic glasses, I asked her if she sold those in store, she said she would check to see if she had any and if not she would order them if she could. She could!! She did not have any in stock so without hesitation she says, "You can try my glasses." She took her glasses off, popped out the lenses, cleaned and sanitized them and allowed me to try them on, I LOVED them. So I was measured (with Amandas frames) =) and put in my order for them. My husband was able to find a pair of sunglasses he really liked. Reno also gave him information on the smart glasses that he was eyeing. Stacy was very knowledgeable in explaining the awesome foundation Onesight - they provide free eye exams and eyeglasses to those most in need. My husband and I enjoyed our time @ Lens crafters -1600 Crossways Blvd. Thank you again Reno, Stacey and Amanda, we can not wait to get the texts that our glasses are ready!! See you soon!! The Simmons'

Excellent optometrist office. Easy to make appointments. Great office staff, helpful and friendly…read more Drs. Pollock and Schwartz are knowledgeable and friendly. They sell glasses and the prices are fair. I have bought several pairs from them. Love this business.

I've been going to Drs Pollock and Schwartz for many years and can't recommend them highly enough…read more Their chairside manner is comforting and they will answer all of your questions. The office staff are efficient and professional. They have a wide selection of eyewear to choose from for your convenience.

Gontarek was my first optometrist visit in over four years because life happens. From the moment I…read morecalled to schedule the appointment the Gontarek team was kind and helpful. The office itself can be a pain to get into as it is on the corner of Battlefield and Kempsville, but once you are inside, the pride and care in their practice is obvious. The waiting area is open and bright, and the glasses looking/fitting are is bright, warm, and inviting. I showed up about 10 minutes early to my appointment and was called back on time. I opted to have the retinal imaging as opposed to the standard eye dilation, and was surprised at the cost as it was $5-$10 more expensive than my kids' optometrist. I will say, the doc was thorough and listened, and did not seem rushed to get me out of the office. I received a good discussion on the results of the exam, and then was given everything I needed to request a referral from my primary care for follow up appointments. Overall a wonderful experience, and I highly recommend them.

I bought a pair of prescription Costa Sunglasses in 2015 and recently broke the frame. Phyllis…read morecouldn't have been more helpful, kind and professional on the phone with advice on replacement frames for my lenses. It was extremely refreshing to have someone who went out of her way to assist and wasn't trying to rush through to the next person - professional service that seems more rare these days. She is an example of great customer service!

All three pairs of my existing glasses (1. in-home reading/watching TV, 2. office computer/work,…read moreand 3. nighttime driving) needed to be replaced. After a great visit (super nice people) or two we settled in on three new frames and three new sets of lenses. Unfortunately, all three sets of lenses were not what I requested and had to be re-cut (at no cost). The second set of lenses were once again not what I asked for but this time the folks in the shop said that they would not fix them for free. I had already paid the initial $1,000 for the three sets of glasses and now all of them are not fully useable for my intended purposes. THEN, within a short period of time both my wife's and my (Edinburgh Eyecare) reading glasses lenses fell out of the wire frames and needed to be fixed...ughhh. Overall, great people but we just could not effectively communicate on my desires for the use (focal ranges/depth of field) of my glasses/sets of lenses.

ZERO RATING really- WORST customer service! After scheduling and CONFIRMING two appointments for my…read morehusband and myself, we arrived to be told his appointment had been canceled by the receptionist...after he'd CONFIRMED it. They will also hound you relentlessly with calls and text messages never failing to mention THEIR cancelation fee...WE should be charging them a fee for wasting our time, after we both took off work for this fiasco! TOTALLY INCOMPETENT, GO ANYWHERE ELSE!

Five star service from the optical department by Optician Charmaine on my most recent visit. At Dr…read more Robert Fox's suggestion, I ordered computer glasses to supplement my current prescription eyeglasses. Charmaine, did a fantastic job of explaining the benefits and differences between my two eye glasses and setting my expectations. From the ordering process, to the pickup, it was effortless. I even got some goodies - liquid cleaner and really good quality lens cloths. The office has a very modern design highlighting the many product lines they have. I definitely recommend Griffey eye care for all of your optical needs over any other!!

Would give a zero if I could. Waited an hour for appointment…read more Dr. Fox very bland and disinterested. Left the room before I could thank him or say goodbye. Wow....