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    National Grid

    1.6 (51 reviews)

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    Waited for over an hour to have a rude woman "assist" me on the phone. It's like the UPS of gas companies.

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    Page 1 of 2

    Ask the Community - National Grid

    Review Highlights - National Grid

    last night I thought I had a gas leak (came home around 10pm and place reeked of gas).

    Mentioned in 4 reviews

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    Con Edison - blackout of 2003 courtesy of Gothamist

    Con Edison

    (57 reviews)

    Downtown Brooklyn

    Pretty bad customer service. Which, yes, they can get away with since they are a monopoly (at least…read moreon the customer service / delivery side). I moved to a Brooklyn apartment and wanted (silly me!) to have the electricity turned on the same day. So I called Con Ed and asked them to turn it on on the 15th. "OK," they said, "The guy will be there sometime between 8 AM and 4 PM." But that's the day I'm moving in, so I probably won't be there that early, can we arrange a timeframe that's maybe not starting at 8 AM? no, of course not, that would be convenient. "They will call you when they're there," the guy on the phone said. Can they maybe call *before* they get there so at least I have some warning? Don't be silly, that would make sense from a customer service point of view. (and yes, I did actually ask both of those questions, and he said no for both) Of course, they showed up at 9 AM and I wasn't there. I had to reschedule for the next day, and the next day (when I was hoping to get it over with as soon as possible, and move on to doing other move-related things) the guy showed up right around 3 PM. And all he needed to do was remove a piece of plastic from the meter, which was outside, so really, what did they need me there for? (and they knew it was outside, the lady on the phone the second time I called told me that.) The guy who actually did the work was nice and professional, so he gains them a star back.

    I reported severe damage caused by a Con Edison power line failure that occurred near my residence…read moreon July 20, 2025. According to my neighbors, the failure resulted in a power surge that entered my apartment, causing significant damage to several essential appliances and an expensive floor lamp. A Con Edison representative came to my apartment while I was in Florida. The surge caused the following damage: * My server/computer equipment * Washing machine * Stove (rendering me unable to cook meals) * Microwave * Several GFI outlets As a 64-year-old grandmother on Social Security Disability with custody of my 3-year-old granddaughter, this loss has placed me in an extremely difficult position. I am unable to afford to replace these appliances on my own. At the very least, I urgently need my stove replaced so I can prepare meals for my household. I requested that Con Edison send a representative (or claims adjuster) to evaluate the damage as soon as possible, and that my claim be reviewed for reimbursement or replacement of the affected appliances. I provided them with the requested photos of all affected appliances, estimates, and proof of payment for the appliance repair service call. Con Edison denied my claim. It is, of course, easy to deny responsibility by citing generalized service terms. However, my claim was not based on a mere inconvenience or routine outage. It was based on a documented service interruption that caused measurable and foreseeable losses, the details of which were provided with my original submission and were not addressed in their response. I contacted the New York State Public Service Commission for further evaluation and they, too, were useless!

    Mpower Energy - Meet our team!

    Mpower Energy

    (46 reviews)

    Flatbush

    MPower Energy has taught me so much over the past month. I have always been interested in…read moreconserving energy, so it's only natural I would take a liking to MPower Energy and their renewable energy products. Not only their products, but the assortment of knowledge they provide for free on their blog and website. I learned so much about conserving energy from reading their posts that it got me even more confident in renewable energy as a whole. So I reached out to them to schedule an appointment with their sales team. They were able to schedule a next day appointment, and the next day the sales representative showed up on time. I gave him my energy bill and he explained how renewable energy products could cut this bill by at least half. That's definitely something I was interested in. I know more than anyone that energy conservation is the cheaper route long term. Eventually, saving energy pays for any renewable energy expense by itself. So I agreed to the conditions of the contract and we went from there. Fast forward a month later and now I'm already reaping all the benefits of going solar. I am very satisfied with this company and their ability to be transparent regarding their procedures and renewable energy products. By the time I signed a contract, I was already sufficiently educated enough to feel like I was making an informed decision. The information on their website plus the explanation from the sales representative was perfect for making my final decision. Thank you for standing behind renewable energy, which is something society needs more of a pull towards. I recommend MPower Energy to anyone who is interested in energy conservation and taking the power away from their utility providers.

    Parents: PLEASE review your college student's utility bills ASAP!! Mpower Energy is signing up…read moreyoung renters at supply rates far higher than Duke Energy's default, with no guaranteed savings. They are targeting college students and enticing them to switch using a "100% renewable" pitch. This sounds good to a student but reality hits when they get their bill and their new charges are significantly more. (This just happened on the University of Cincinnati campus - my daughter was signed up in early November) Students: If ever in doubt, use your RESOURCES! You can always check the "Price to Compare" on the Duke bill before agreeing to any supplier.

    Tribeca Beverage Company

    Tribeca Beverage Company

    (42 reviews)

    I LOVE Tribeca Beverage Company. I really appreciate the customer service. They are so…read moreaccommodating & always answer the phone. I've never had any problems with delivery or anything else for that matter. I highly recommend them to anyone looking for a water service. And I love that they have 5 gallon GLASS bottles with a bottom feeder.

    Very pathetic and unprofessional company. Based on overall attitude of the owner about the recent…read moreissue. He is lacking analytical and logical skills who would rather keep his two horribly offensive delivery people, not to discipline them and possibly put himself into a much worse legal predicament later. Seemingly, it stems from the fact that he cannot replace them, lacking resources for more skilled staff. Or some other reason. The mechanical condition of the delivery truck should also be evaluated since the traction of wheels should not produce this kind spinning, possibly tires too bald, should be verified with state authorities as well. Everything starting with stuck getting stuck due to failure to just back out, unauthorized attempt to do U-turn, especially if you are lacking the skills to maneuver between the obstacles. What seemed to be no challenge for previous two trucks completing deliveries within the last day or two, personal vehicle and even a sport car, this fellow had an overblown issue. However, being stuck should not have risen to being an assholes or disrespect and insult the customer. It is part of doing business and ought to be treated as temporary issue. Thankfully, with my mechanical assistance and direction they were able to back out finally. What took place before and after should have been enough for the owner to fire these two people immediately. Specifically, the driver's assistant was blaming, belligerent and attempted assault by advancing on the customer. After a verbal push back and standing the ground, he backed off. Upon, the eventual departure the driver arose to yelling , throwing insults, and threatening. I explained to the owner of the Tribeca company that I have video surveillance and audio recording of complete interaction from many angles; I provided him with some copies to begin his inquiry. Even before speaking to these two, he seemed be on the path to justify the behavior of these two-ghetto style, tongue loose home boys by coming with various excusable scenarios and psychological nuances of hard work and travel. He called back a day later implying that he is not taking any disciplinary action nor is able to assure me if these "two idiots would not piss into my water next time". The fact that there was a physical threat, insults, microphone picking up these two calling my wife "cunt" for not stopping them when she opened the gate is not enough to take responsibility. He cancelled my account.

    National Grid

    National Grid

    (45 reviews)

    Sunnyside

    I made a turn on service appointment 2 weeks ago and was given a 7am-11am window. Upon calling to…read morecheck the status of the appointment the day of, it was revealed to me that the window was changed to 12-6pm, without any prior notice to me. Here I am at 8pm, 13 hours later and no one is here, the operators won't give me an exact time, and I've been held hostage in this vacant property all day with no food or ability to leave. I missed work and am out money for this and am now worried they will reschedule and I'll have to go through this again. National grid should be ashamed of themselves and I can't think of a worse customer experience than this. Truly horrible. There is no excuse for this whatsoever. They should have separate crews handling emergency calls and others handling prior appointments. Seems very easily avoidable.

    They are thieves. My meter stopped working and was recording much higher usage than previous years…read moreand the SAME usage for November when I was away for a month as December when I was home and turning the heat up every day. They claimed the meter was working and there is no one to challenge them. I filed a complaint with the mass dpu (Leilani was quite helpful) so they finally gave me a new meter after stealing hundreds from me. I would recommend that if you suspect your meter isn't working that you file a complaint with DPU IMMEDIATELY and insist on a new meter - don't fall for "they will test it" And wait. They will not replace it unless forced to by the DPU. Unfortunately, there is no way to get back what they stole - they are the only ones who test the meters.

    Columbia Utilities

    Columbia Utilities

    (2 reviews)

    Bath Beach

    zero stars. This place used to be called Columbia Oil. Stay away from these clowns…read more We used them years ago on the advice of the landlord. she said they always come on time, do a little maintanence etc and when the bill gets up to say $800, you make your payment as you would with any other company with which you had an account. We took over the contract from the LL. Soon we were unceremoniously, informed that "all tenants are C.O.D." Caveat emptor indeed! simply unbelievable. Had I known that I would never have made the arrangement. I remember Freezing on Christmas.

    How does an *average* supply rate of 24 cents per kWh for electric sound to you? If it sounds…read moreinsane, then you would be in agreement with the Con Ed representative I spoke with when canceling my service with Columbia Utilities. Caveat emptor certainly applies here, as I signed up with this outfit a while back and never paid any attention to the rate I was paying, only to the total bill including delivery charges. Con Ed is currently charging 8 cents per kWh. When I called to ask why in the name of all that is holy would they be charging me 3 times Con Ed's rate, the representative did nothing but tell me that I could cancel at any time. It struck me that she knew full well that they were nothing but thieves without a mask and gun. Unless you're Jesse Pinkman and find it too onerous to throw all your money out your car window onto the street and need another way to waste your money, stay far away.

    National Grid - utilities - Updated May 2026

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