Erin and her crew were great . It was a pleasure working with Erin. We needed to sand and refinish the hard floor in our house changing its color. Erin was upfront and clear about all the work involved, the timeline and the cost. She was flexible with the schedule and was able to start the work a couple of days before schedule to accommodate and finished it well within time (again to accommodate to our travel plans). Communication was crisp and clear with no surprises. She helped us pick the right color and made sure we get what we wanted. I highly recommend them read more

Quality work and reasonably priced. I used them 4 times over the years for sanding, refinishing and installing new wood floors.

I hired National Floors to sand and refinish the original flooring in our home. I spoke to the receptionist Erin and scheduled an in home consultation. She showed up almost 2 hours late and I found her to be rather rude and unprofessional. The installers that showed up were unable to communicate due to a language barrier. In addition, I felt very uncomfortable after I noticed the workers continually staring at my teenage daughter!! While the quote I initially received seemed rather fair, I got what I paid for!! They burned the hardwood and by over sanding them beyond repair!! Needless my hardwood floors are permanently destroyed and will need to be entirely replaced by a reputable company that meet our standards! I have no further desire to utilize National Floors in Fremont and not to be mistaken for National Floors Direct. Unfortunately I can not recommend this company...I kindly suggest you look for a reputable company!! read more

National Floors - Flooring Near Me

Amazing, beautiful work National Foor Team did in my home! I really can't say enough, I Love how my floors look!! Day and night, just gorgeous!! Thanks to Erin and the Team great pricing, top notch work! Thank you so much, you have a very Happy Satisfied Customer, from here on out! read more

National Floors - Living room, spare rooms. Soo beautiful, I can't say enough how Happy I am!! Thank you so much, Erin and Team!! - Flooring Near Me

I used National Floors several years ago and then again just recently. Erin is very responsive and professional. My hardwood floors look beautiful. I highly recommend them. read more

We were super impressed with National Floors. First off, they communicated with us in our most preferred way, which to us was via text. They gave us a fair quote considering the damage on our floors. We had huge black stains in our wood from animal urine. They were able to get the stain out by sanding instead of removing the boards. Thus, charging us less than what we were quoted. The finishing looked amazing. Honestly, they look better than when we first had them installed. read more

I can't say enough good things about National floors. Erin is super responsive and addressed my zillion questions patiently. The crew did an amazing job, turning our old orange red oak floor to a lighter and more neutral color, exactly what I wanted. Highly recommended. read more

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Anthony and Erin did an amazing job with our flooring house... The finished product was an amazing and exceeded our expectations. They consulted us at every step and ask us our opinions along the way to make sure that we were completely satisfied. read more

As a first time home owner, I really wanted hardwood floors installed in my home. A lot of contractors I interacted with did not have good communication skills. However, Erin at National Floors did an amazing job at replying promptly and arriving to my home on time to check things out. The work was done over 2 full days. Day 1 was moving the wood from my living room to the kitchen, and Day 2 was installing the flooring into ~460 sq ft. Day 3 she was at my home bright and early to give me the keys. They laid the wood beautifully, redid the MDF on the walls, and had good attention to details in the odd spots of the home. Definitely give them a call if you're looking for high quality, fair priced work. read more

National Floors - a view of a living room from the hallway - Flooring Near Me

Erin, Tony, and their team lead by Ulises did such an amazing job repairing and then refinishing the wood floors in our kitchen and family room. It had been about 20 years since the last time we had our floors refinished, and they look WAY better now than ever before! The price was very reasonable considering the amount of work, and they were very reliable and efficient. They finished what they estimated would be a 3-4 day job in just a little over 24 hours. Best of all, and as a bonus, they helped move our refrigerator through a narrow doorway and back into place in the kitchen without damaging the doorway, the fridge, OR the brand new flooring. We really appreciated that, because there was no way we would have been able to do it as well ourselves without re-damaging the floors. THANK YOU!! read more

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Erin and her crew are the best! They refinished 2 bedrooms for me. The hardware floors are the original 60 year old, and they look brand new ! read more

National Floors - Before - Flooring Near Me

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From the moment Erin arrived to give us an estimate, we just knew this was the right company for us - she had ideas for the space that we hadn't thought of and executed on those. The customer service was Way Above and Beyond, communicative, prompt, responsive, and the quality of craftsmanship was impeccable. The floors and the service far exceeded our expectations. read more

National Floors - These floors had been covered for decades and layers of carpet! - Flooring Near Me

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Thanks Erin and team for the recent flooring repair they helped with in our home. We had our floors refinished several years ago by their company and were very pleased with the results. Beautiful, restained and refinished original hard wood flooring that is over 100 years old was brought back to life! Also appreciate the prompt communication and follow up during these covid times- masks were worn for each visit and felt safe. Thanks national floors! read more

Incredible service, craftsmanship and quality!!! When the renters left after 22 years the damage to the hardwood flooring from cat urine was astonishing. We didn't think the wood floors underneath the carpet was salvageable. Luckily we called National Floors. Erin came out and told us they could save the floors. Erin was amazing from start to finish, keeping us updated as work progressed. Erin was on top of all aspects of the work. I asked if they did linoleum, she said we got something better. Erin patiently walked us through all the different flooring options, stains and gave us invaluable advice. Amazement is a understatement when we saw my great grandmothers 80+ year old floors refinished and the kitchen & laundry room flooring looks fabulous. Thanks Erin read more

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If you want nothing but the best quality job that will be completed on time, you need to call Erin! We recently bought our first home and wasn't sure where to start. I was referred to National Floors by another business who no longer provided refinishing services. I called Erin on a Monday with a time crunch and told her I needed the floors completed before moving in the following weekend. She was always prompt and thorough when answering any of my questions and started on the job with her team the very next day. My husband and I were amazed at how beautiful the floors looked when they were done within two days! They did an amazing and clean job that we could not be more pleased with! Their prices are straight forward and extremely reasonable. Thank you so much to Erin and her wonderful team who worked so hard to make our floors beautiful again! You will not be disappointed with this awesome crew! read more

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We had been wanting to refinish our hardwood floors for some time now but hesitated because we didn't know whom to trust. Word of mouth led us to National Floors - a local family company, familiar with our home layout. Erin immediately responded to our initial call and within the hour was taking measurements and answering our questions. I'll let our before and after pictures speak for themselves. We couldn't be happier with how our floors look now! read more

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Working with Erin is amazing! First, she went to our new home in Blackhawk at Danville to measure the work order. It was very easy to work with her. She is very flexible and pleasant to work with. She gave us about 4-5 quotes that will work on our budget (With master bedroom, with living+dining, refinish only, etc.) We decided to refinish entire house using dark brown color called "Espresso" and also remove the carpet in our formal living and dining room area and replace w/ new hardwood. When her crew arrive to start the work, we are more than impressed. Israel is also very easy to work with. They are very professional and did an amazing job from start to finish. They completed the job on time, and when they finished - our new floor looked so great - my wife and my family was speechless! I already told Erin I will call her soon to do our master bedroom. Thank you National Floors (Erin & Israel w/ team) for making our new home at Blackhawk look more amazing! read more

We're replacing framed-in railings with metal ones that make the rooms feel larger and more open. Once I'd removed the framed-in railings, National floors came in to install flooring where the framing had been and refinish the floors in our living room, dining room, and upper hallway. They quoted a reasonable price, installed the new flooring to look like it was original and not an add-on, then sanded, filled, and finished the floors so that they look great. It's my experience that you really don't know what you'll end up with when you use a new vendor. National floors did very good work, listened and responded to any concerns we had, and finished the job on time. They did an excellent job. I've already recommended them to friends. read more

Our experience with National was so smooth and easy, I could not recommend more highly. We had some water damage in the kitchen which got worse.. we decided to replace the floor there and refresh the floors throughout the house. Although sourcing our non standard 1/2" red oak floor was not cheap, it was actually in line with our own research 2 years before. Overall we found the cost to be super reasonable and are so pleased with the results. Erin is super responsive and so patient with my many questions and checking and double checking. The team was super polite and omg amazingly efficient... I was in awe at the deftness and neatness of the work. My partner and I had a go at refinishing the floors so we have such an appreciation of what goes into this. read more

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I was referred to Anthony by two other people and just as advertised, he did an amazing job. I called on a Tuesday, Erin came over on Wednesday to scope out the project, she gave me a quote on Thursday, and a week later it was all done. Very professional all around. His workers paid an extreme amount of attention to detail, they were great at their craft, and most importantly they were always on time. No doubt that I will refer others to National Floors as well as return to them with any future needs of my own. read more

My 140 year old house has a single layer of doug fir subfloor, which was in need of a refresher. Erin was super responsive to my internet request, like the very next morning. And Anthony told me exactly what I needed to do to fill some large gaps, before the crew started. As a result, the floor is absolutely beautiful. I especially appreciate the fact that I was able to do some of the work and the folks at National Floors came along and made it look stunning. read more

National Floors of Fremont recently refinished about 1000 sq ft of our red oak floors and did a fantastic job! Their sanding left no scratches and no dust either (well, maybe just a little). They sanded all day on Monday and part of Tuesday. The first coat went on Tuesday evening and the last two coats went on Wednesday. We could walk the floors with socks on Thursday and place furniture by the weekend. National was not the cheapest bidder ($3.00/ sq ft vs. $2.50) but they are true re-finishers, not just installers of laminate floors. They also made reasonable bids on some additional floor work (thresholds, fireplace hearth frame, etc.) and performed excellently. BTW, be sure to replace ALL your felt pads on ALL your furniture when moving back. The old ones can get worn and harbor grit. read more

National Floors - 2 - After refinishing - Flooring Near Me

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Erin was super-helpful in making arrangements, the job was priced fairly and completed on schedule. They matched the colors perfectly and the floors look great. read more

We purchased a small condo in the East Bay and discovered there was hard wood under our carpets! After a ton of research and due diligence on our end, we decided to go with National Floors. We found them on YELP and were shocked by all the great reviews. As a devoted YELPER, I gave the owner (Anthony?) a call and he was very passionate about his line of work. Erin (wife) came out the same day to give us an estimate. Once we met Erin in person, we were sold! She too was very kind and full of knowledge and was not "salesy". She assured us that our floor would look gorgeous. Originally we wanted a grey color but after our floor was sanded, Erin explained that we should go with a darker color to hide the tough/damaged spots that just wouldn't go away, the previous damage was too great. Erin showed us a few colors that would work and we decided on walnut! Best decision ever! They are definitely not the cheapest and their quality of the work proves it! But these are my floors and I'll have to see them everyday so we didn't want just anyone to work on them, we wanted the best and we got them. My only problem was that one of the strips was missed and it took about a month for Erin to come out to install it. But she rectified that by installing additional strips to all the doors in my hall so it would have a consistent look. read more

National Floors - Hello Walnut Floors! - Flooring Near Me

Great experience with National Floors. Erin is very knowledgeable and easy to communicate. We bought a house with original oak wood floor through out. The floor already turned yellow, not to mention the gaps and a deep cut. They covered the kitchen thoroughly, did a great job and turning the old floor to a modern young look within 4 days. Would recommend National Floors to my friends if anyone need their hardwood floor refinished. read more

National Floors - Slivered Grey on red oak floor with Satin sheen level. - Flooring Near Me

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I can't stop looking at our beautiful hardwood floors. National Floors did such a good job refinishing them, and Erin was a pleasure to work with. The floors turned out better than I could have imagined, and there was much less dust than I expected as well. I will post pictures of the floors. I shopped around with three other companies and National Floors gave us the best price by far for removing the carpet and refinishing the existing hardwood floors underneath, and did a great job. My husband and I both grew up in houses with hardwood floors, and I had a job at one point refinishing hardwood floors, so we both know what a good and bad hardwood floor job looks like. This was *amazing*. We got the natural stain on our red oak floors, and it really brings out the variation of color. They balanced out the unevenness between the tile and the hardwood floors, and it is seamless. We even had to have new baseboards put in because there was too large a gap to cover with quarter-rounds, and there was a bit of minor damage that they had to repair, and they didn't charge us extra. They also refinished the wood inside of a teeny tiny closet and it is phenomenal. I have no idea how they did it in such a small space, but it's perfect. They also finished much sooner than we expected. VERY professional, VERY inexpensive for such high quality work, and VERY quick once they started. I already recommended them to a coworker and I'd recommend them to anyone else. I just wish the rest of our house was hardwood floors so it could be as beautiful as this. read more

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Erin and her crew were great! They were responsive on a Sunday and was able to take of our floors within the week, just before we moved in! Very professional, fast and great communication. read more

We hired Erin and Anthony of National Floors. Their work was outstanding! We had a horrible patch job on our hardwood floors and National Floors replaced the awful patch by blending the flooring. Their craftsmanship is phenomenal. We recommend National Floors 100%!!!! Thank you so much!!! George & Angela Reed read more

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Our original hardwood floors hadn't been refinished in many years and were starting to lose their finish in heavy traffic areas (under the office chair, in the hallway, etc.) We got our first estimate from a very well known flooring company that we had worked with before. It was HIGH! So we went online (Yelp) and found National Floors. Erin came out and gave us an estimate that was just over one-third of what the other one had been. We literally saved THOUSANDS of dollars! And the crew she sent out did a great job. They shoed up on time, were polite and professional and even came back to fix a scratch that we soon put in it, and they did that for free. I was really impressed and would recommend it to anyone looking to have their wood floors refinished. A great experience! read more

Excellent and dedicated work by Erin and team. I am so happy I found her.she was able to get my wood Stained also was able to help me with the hardwood floor installation which originally Home Depot was supposed to do. We had an uneven flooring in one room and they opened it and fixed before doing the installation. Everything got completed within 3 days as per their initial commitment.I would highly recommend national floors. read more

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Erin and her team did an excellent job -- my 60yr old oak floors look brand new. Good price, and flexible schedule...couldn't be happier, highly recommended! read more

National Floors - Red Maple finish - Flooring Near Me

Erin was great to work with. I couldn't believe how professional all their crews were. The were fast and did not leave a mess. Our floor that was put in has made us want to redo all our floors with National. We will be using them again in the future for sure. read more

Erin came out and gave us a very reasonable quote to sand, stain and finish our red oak hardwood floors. Our floors were in good condition but we didn't like the color. I was torn on what color stain I actually was going to like but Erin said they would sample our top choices so we could make our decision. The crew was great. Hard working and made our floors look amazing. So happy we found National floors. If we ever get bored with this color, we know who we be calling again! Best investment ever. read more

Choose any other company. Any other. This review is long overdue. I had my floors done in June/July and it was the most disastrous home renovation experience and I'm still appalled at the lack of professionalism and quality. In a nutshell, a 3-4 day project took well over 2 weeks due to the crew just not showing up and needing to redo their work not once but TWICE. The crew was late every single day, when they even bothered to show up. I was never notified of schedule changes. They often left early, without even saying they were leaving. Erin was very difficult to reach and she never knew where they were or when they'd be arriving. Because we have two dogs and I didn't trust such an unreliable crew, my schedule revolved around this project. The first time, they sanded our floors without using sheet plastic to protect the kitchen area (or any other) so there were wood particles everywhere. They got stain all over our front porch, carpet, door panels, and door jams. We were told they'd send someone to repaint and repair these areas; other than the carpet which had to be cut out, we are STILL waiting. They sampled three colors on the floor, none of which were what I originally chose. The crew had mislabeled the color ratios, so they kept mixing and staining the wrong color, then ran out of the correct color required to mix to the right tone. Rather than going to get more (in the middle of the day,) they left. They also left heaps of supplies in our front yard. When they came back a day later than they said they would (again, couldn't reach anyone,) they had to re-sand to remove the wrong color, again without protecting the other areas of the house. The second time, the stain was so terrible, there were splotches and streaks everywhere. Not one wood panel was even. There were chunks of stain. Literally, raised chunks. In some places, you could see the towel outline from where they'd laid the rug down, drenched in stain, while they sat there. More stain got over other areas of the house. The owner came over and acknowledged how awful it was, and the crew started all over. Again, it was not completed in the agreed upon timeline. Again, stain streaks were added to our porch, door paneling, and custom cabinets in the hallway. Erin and her husband complained several times about the shoddy workmanship and explained they were having internal issues with our crew. They continued to send people they were clearly having issues with which is outrageous. They used a sealant that does not protect well from scratches. They saw we had two dogs and recommended this particular sealant because it dries more quickly (and they can turn projects more quickly) - clearly more focused on profit than quality. The team also installed door jams to cover the stain they got on the carpet. They were installed so poorly, they are all cracked and the stain is uneven. I can't even pull a kitchen chair out without scratching the floor. We paid for new baseboards and they all have nails sticking out. Know that if you pay for baseboards, you're getting bottom of the barrel tacked into your wall with exposed nails. We now have to have our floors done all over again to repair the damage and to actually have the wood protected. We have to have the door paneling and doors repainted, our custom cabinet is ruined, our porch permanently stained. $2500 and it's worse than when we started. read more

I recently used National Floors to repair and refinish my hard word flooring. There were area of warping and water damage stains from a roof leak that happened several years back. As well as normal wear and tear for a floor being 60+ years old. They did a beautiful job! The floor looks brand new. And, all the transition pieces look perfectly blended where the wood floor meets tile. I'm very happy with the work done and will be using them again in the future. read more

Being a first time homeowner is overwhelming. It was important to me that refinishing the floors would not make my life more difficult. Erin was prompt in her responses, easy to communicate with and guided me towards the stain and sheen I wanted. I was clueless about stains and sheens, and I'm pretty sure I said something vague like "not shiny" and "natural looking." I also mentioned a gray stain since I heard it was popular, but Erin steered me away from the color since the trend was on the way out. My floors turned out stunning (and ahead of schedule). I had no idea that they could make 70 year old floors look brand new. One thing I hadn't expected from getting the floors refinished is that it would make me feel more comfortable in my new home. The worn spots on the hardwood floors were a constant reminder of the old owners - where they placed their furniture, how they moved around the space - it was as if they had left a big piece of furniture behind and I was in their space. Now, the home is a blank slate that I can make my own. read more

Erin and her team did such an amazing job with our home! We are so pleased with the final product, the communication and how lovely they truly are. They ripped out our old carpet to find the original hardwood and refinished it to a beautiful more modern color. Our house looks completely different and we are beyond happy with the end result!! Couldn't recommend National Floors more!! read more

The man answered the call when I called. He was extremely rude over the phone. I called to replacement of the hardwood and he said why replace it? Don't replace it. Why are you calling for a replacement? I told him that because I didn't want to refinish the floor since it has been sanded down many times before by the previous owner and he rudely told me that if I knew the cost to replace the hardwood floor would be $12 or more/foot? He treated me like I didn't know what I was talking about. Take your business someplace folks. Do not even bother with people who don't want your business or have no manners to talk to the customer. read more

I have very mixed feelings about them and thus the rating. On one hand their technical skills regarding flooring refinish is top notch and I would definitely give them a 5. The result in our house was amazing and revitalized our floors to brand new. On the other hand, their customer service leaves much to be desired and made the entire experience an unpleasant ordeal, which makes me hesitate recommending them or using them again. I would have to ask myself, is it worth it to go through headache and frustration to achieve the end result? In this sense I give them a 2, for an average of 3.5. The estimate went well and we felt confident about his technical knowledge, and still do. Initial schedule was fine, but when our schedule changed and we asked if he could start the job a week early, he confirmed the wrong date, then accused us of making the mistake. I really don't think this is appropriate considering I have the e-mails showing the correct date we requested and the wrong date he replied with. Color selection was also an issue. He provided absolutely no guidance in this regard, and in fact initially didn't even give us a color chart. We had to use a chart given to us by a competing flooring guy to pick out colors. He then accused us of picking too many samples to test on the floor, and said we were limited to only 3. But how were we expected to narrow it down when he provided no guidance? I was very disappointed with how he dealt with this situation. Thankfully his employees were much nicer and more professional than he was, and showed us all the samples we requested. The biggest problem we encountered, and what I would consider the biggest mistake we made, was hiring them to also replace the baseboards, because they neither paint, caulk, nor counter-punch the nails. We thought this would be no big deal until we talked to our painter, who was shocked that someone would cut so many corners without at least alerting us to the consequences, because it would be very difficult and much more expensive to paint them after installation, and the lack of caulking would also make the boards look terrible. Thankfully the painter was able to come short notice to paint it and caulk it afterwards, but we really felt let down by Anthony because this is something he should have told us in the first place. We felt that other vendors were looking out for us more than he was, even though he was the one being paid for the job! In the end the floors looked terrific, and thankfully the color that we loved. But the whole experience was extremely unpleasant, so I would be hesitant to recommend or use them again. I think Anthony should work on improving his customer service, being more professional, and being more helpful to his customers. If he made these improvements I would definitely use him again and recommend him to everyone. read more

Very poor in customer service. The owner came to our house 8 days ago took measurement but did not send us a cost proposal. I left her 3 voice mails to check on the status of our request. Nobody returned our call. I found this very unprofessional. Avoid doing business with this company. If owner does not value your business, imagine how they would treat you when they get your business. read more