do they even exist? Phoned twice over 2 days but mailbox was full. Sent 2 different messages via…read moretheir site. No reply. good reviews are from many years ago. I assume this company is now a 'no go'

Ambassador provides outstanding service, they're always prompt and on time. I use them at all times…read morefor my needs. I won't even think of calling anyone else. They're truly the best service in the Comox Valley. Kevin is always accommodating and go above and beyond my needs. I truly thank him for his outstanding business.

Nice, small airport. Was late for check in (10 min) and was informed by multiple employees (airline…read morestaff for a different airline than I was flying) and by security staff that I missed my chance to check baggage. In fact, I was told by both that they "would not even call" to check if the baggage could be added to the plane. My plane had not begun boarding and no luggage was loaded for 20 min after I cleared security. My family had to take my luggage and we were told it would have to be sent cargo. When it was brought back to the airport after my flight had departed, the airline staff for the airline I was leaving on told my family that we should have spoken to a representative to have it brought to my plane. Not sure what the issue is with communication between airlines and security staff, but I am now without my suitcase and out money. I know being late for check in is my problem, but the lack of help from staff was discouraging and disappointing.

The Comox Valley airport is a very small airport with limited amenities…read more Pre security has a gift shop and a take out cafe. Budget car rental is available. Post security has only vending machines and restrooms. Overall nice clean airport and staff are friendly.

I came here to get a lauggage lock and some travel accessories for the trip. The lady working there…read morewas very helpful. She was like a mother hen type ensuring that I was safe during my travels. She hooked me up with a lot of pamphlets. She was a little hostile in the customer service department first, however, slowly warmed up to me. Prices were decent.

I was looking for somewhere to stay that wouldn't break the bank. I was using a booking site when I…read moresaw an unlikely intersection of high ratings and a low price. I started reading the reviews and thought that it sounded too good to be true. I booked in to see for myself. Wow, all I can say is wow! The rooms are nicely decorated and modern. What is amazing is how clean they are. I routinely stay in hotels that are four times the price of here and they're not as clean. This was a cosy and lovely place and I am looking forward to coming back again. P.S. They also offer a full breakfast. Not just a continental, but a full offering of waffles, eggs and bacon.

So there are a few things that are indispensable for a good motel experience that this place is…read moremissing, quiet rooms and good wifi. I can practically hear the lines and identify the shows both my neighbors are watching. I doubt they both have their tvs turned up that high. i cant connect any of my devices to wifi, or when it does connect my connection keeps dropping, i get a "timed out" or "lost connection to server" notification. I spoke to the front desk she was really nice and she said they had had ongoing internet issues especially in my area of the building. The room is pretty decent and the bed is comfy but not being able to stay connected or enjoy my room in peace are deal breakers for me, it's not like it's that inexpensive Im paying 140 a night with tax. I ended up staying 2 nights but it's too bad, considering other factors this place is pretty decent. oh, lastly, there is no pool as you may see listed or in photos, it's now a lawn

Shannon and Brian hosted me, and I had a wonderful accommodation; the Rooftop property. I traveled…read moresolo (45 year old woman traveler). Notable and Enjoyable-Much Appreciated: 1) e-Bike rental (wonderful)! 2) Side-by-Side experience with hike (didn't know I was permitted to drive, glad I was). 3) Clean and spacious accommodations with rooftop fireplace 4) Shannon available by text to help troubleshoot and to help me make special requests. Feedback: 1) Consider offering to help guests with luggage. Especially if standing near them when guest is attempting to unload. It's a courtesy and good customer service. At PointHouse, hosts helped unload luggage and also load. It made a huge difference in customer service. 2) In the future if power outages are planned (like it was for Sunday 9/14/25), consider giving a courtesy heads-up to inform the incoming guests. In my case, I arrived at 2:30 p.m. on a day where there was a "planned" electricity outtage due to needed service and I received no heads up whatsoever. That would have been beneficial before I came to the island so I could have brought food/dinner with me from the mainland, since that full day, the only restaurant on the island Texada Inn was closed that day by the time power would be restored at 7 p.m. I also pre-ordered the charcuterie board at arrival. However, the power outage also prevented it from being served since it would have gone bad. Point is, I couldn't eat that either. For those two reasons, no heads up and the inability to enjoy the pre-ordered charcuterie, I didn't have a traditional dinner or healthy food to eat. I was totally unprepared and had a few chips for dinner and didn't get to eat until the next day at about 12:30 a.m. (22 hours). The pre-planned outtage also meant that I had no heat in the accommodation until after 7 p.m. (had to sit in my car for warmth), and couldn't shower until after 7 p.m. when power was planned to be restored. IMPORTANT: That's not the hosts fault. I just could have used a courtesy heads-up about it all. May have chosen to stay on the mainland longer to enjoy a meal, pack a meal, go to shops etc.

Great place to stay, accommodations are clean and well-kept. Wonderful outdoor kitchen/ event…read morespace. The sauna, cold plunges and hot tub are a great way to relax after a long day exploring the beautiful island.

Beware of Unscrupulous business practices! Anyone traveling to Powell River please be extremely…read morecautious if you stay at the Beach Gardens Resort and Marina. If you are thinking about booking this property, I would strongly advise you to reconsider. I stayed at the Beach Gardens Resort and Marina for one night, while traveling to the Sunshine Coast. At check in I was informed that a $200 damage deposit would be charged to my card in addition to the nightly charge for the room. I figured it was similar to the pre-authorizations for incidentals etc so I wasn't overly concerned at the time. My initial impression of the property and the check in attendant was that they both seemed a bit sketchy. I know myself well enough though to know that I should have listened to my intuition and that What happened next should have come as no surprise. There was a notice posted in the room with the check out instructions. The instructions were to leave the key cards in the room and invoices would be emailed the following day. I figured the reason for this was that they were short-staffed so I left my key cards on the dresser as instructed and left. A few days had passed and I hadn't received the refund or an email with my receipt. I contacted the hotel through Expedia and received a reply from Cheryl Ilott, the Rooms Division Manager, on Aug 15th, confirming that the charge for the deposit had been released. The message I received from Cheryl stated, "We released it the next day on our end and it is now up to your bank when they do it." Cheryl Ilott. The message was very straightforward. It was clear from her response that the property was confirming that they had released the $200 damage deposit and any further delay was due to my bank. Essentially they were removing themselves of any liability for the deposit not being returned to my card and transferred the blame to my bank. Another 5 days had passed and there was still no refund, so on Aug 20th I contacted my bank. My bank confirmed that the charge had not been refunded as I had suspected. The agent asked me to contact the hotel to confirm the transaction details in order to get proof that they had released the deposit. I reached out to Expedia to see if they could assist me as I had made the booking through their site. It was at that time I was informed by the Expedia agent who had contacted the property on my behalf, that the TV was broken and the deposit had not been released. Firstly this entire broken TV scenario is a complete and utter fabrication. I was never informed of any of this by the hotel nor did they ever email me a receipt of my stay as is their protocol. I am an experienced traveler and have never been accused of damaging a TV, a hotel room or any its contents. I'm at a loss for how I could be accused of this by these people. I was given no details of the damages to the TV, no explanation of the charges or proof to support this ridiculous accusation. Although I am unfamiliar with this situation I can't imagine that any reputable business would just withhold a damage deposit without the courtesy of informing their customers of the charges. It goes without saying that this is not a reputable establishment. The claim against me is untrue and the way in which the hotel staff handled this was extremely unprofessional. These people are not only dishonest but are desperate! How is it that on August 15th I was told by Miss Cheryl Ilott, their Rooms Manager, that the deposit had been refunded and then 5 days later on August 20th, the story changed completely and I'm being accused of breaking their TV? Overall, I feel really badly for the hotel employees and management. When people have to resort to such unethical business practices and wrongfully accuse their guests of damages to generate income due to their apparent lack of cash flow is just tragically pathetic. So many employees and businesses, especially those in the hospitality industry, have been hit hard by the pandemic. But that's certainly no excuse to lie and make these types of accusations. It's sad that there are people like this who lack integrity managing this hotel. It's unfortunate because the location is so beautiful. During my stay there I remember thinking about what a beautiful property it could have been if only it had been owned and operated by the right people. Maybe one day it could be amazing and all hope is Not lost. I hope that one day this will be a lovely place for travelers to stay and that these desperate people don't have to resort to lying and defrauding their guests for much longer. Hopefully my review will shed some light on this situation and I can make a positive impact by preventing other guests from being taken advantage of.

Pretty friendly. Providing a dog bed and dog bowl in the room…read more Seaside restaurant in the hotel was excellent.

Awesome, low key place to ski or board. Gets pretty good snow. People don't really track out the…read morepowder in the trees very quickly (maybe because it's a family resort vibe) - so that's always fun. I took a few ski lessons here (as an experienced snowboarder) - they were helpful. Problem is they only carry men's ski boots - is that a joke? Trying to get the right size and fit was annoying - and honestly, it's 2023 - can you not ignore half the population? Otherwise - great mountain.

This mountain is very easy for the beginners. Lots of 'green' runs and the mountain is very nicely…read moremarked. The day I went, sometime in December, was very very cold and windy. Started to snow and was getting quite dark very fast. Everybody there was nice and we even got a ride down the mountain to make it easier for the person giving us a ride there and back!

Not the best. At this price point I would have expected more from this hotel. At best, I would…read moreclassify this as an economy hotel. Location is quite noisy with sirens passing most of the night. AC was noisy as well. Room was presentable but not the cleanest. And the rule about not being allowed to touch the TV.

Dumpy old and rude staff I am a Diamond Member and got…read moreterrible treatment think how they would treat a non member