Great service and supportive team. Special thanks to the property manager Janine!…read moreThey helped out with fixing the washing machine in a nice and a cooperative manne. Thanks!

Carys Lock was fantastic in both her professionalism and personality. Everything from meeting her…read moreto getting the house sold was a breeze and such an enjoyable experience. All the people who work in Northwood are lovely and very helpful and I do recommend Northwood Estate Agent.

Cannot recommend Harry Harper highly enough! Being a first time landlord with no idea on how to get…read morestarted renting my property, they were and have continued to be super informative, supportive and always on hand to reassure & answer any questions I have. Even when the pressure was on with a tenant leaving early, they somehow managed to find a new tenant & have contracts signed within 24hrs of listing. Outstanding service from the team! Thank you again for all your help & support :)

Harry Harper Estate Agents is tucked away inside the Wellfield Court Arcade, which is an ideal…read morelocation for an estate agent that generate most of their revenue from property management and private lettings. They also sell residential properties and offer auction services, but the rental market forms the bulk of their current operation. This is a very professional business that likes to keep things simple. It takes care of both the tenants it signs up and the property owners alike. Everyone is vetted before they are formally accepted, and contracts are signed. All aspects of business practice are covered in plain English on the Harry Harper website. There is a set fee of £995 for the sale of a property, with a no obligation free quotation.

Threatening our lovely tenants with eviction. Not passing on rent. Dreadful service. How is this…read morecompany allowed to stay in business?

Literally the most unprofessional company I have unfortunately had the experience in dealing with…read more Promised call backs are never received, messages do not get answered and even when raising an issue over the phone as they fail to respond to all other forms of contact they talk over you and argue. I don't believe the staff are trained to even a basic standard and when you ask for certain staff they are never available....typical! first day we moved in, broken oven, washing machine not working, pile of rubbish left in the garage so unable to park the car there......etc A lesson learnt the hard way and I would advise anyone to find another agent with better ratings than the above (all one star for a reason) I could continue to write paragraph after paragraph as to why you should avoid this letting agent and the terrible experiences we have had with them, let this be a warning to anyone that considers renting a property through this cowboy company.

Well... NEVER in my whole life have I ever experienced such RUDENESS from people that work in the…read moreinterest of the public. My brother is a first time buyer and saw a house for sale that really sparked his interest. He called Martin & Co and spoke to a woman named JANE. JANE'S attitude was absolutely DISGUSTING! The way she spoke to my brother was totally uncalled for! She questioned his affordability with a degrading attitude and the whole conversation was awful! Because of his interest in the property, he rang back to ask to speak to somebody else (I was on a 3 way call at this point) and AGAIN JANE WAS RUDE!!!!!!!!!!!!!!!!! I rang back myself to ask how I go about making a complaint and spoke to said JANE but she said her name was KAREN (You can't make this up...) I informed KAREN that I will be making a formal complaint and I expressed to her that JANE and her attitude were AWFUL and that isn't the way you speak to somebody who is interested in buying a property... It seemed so odd that KAREN sounded exactly like JANE and that Martin & Co have 2 women in one office that have a DIABOLICAL ATTITUDE... Being a BLACK woman I am VERY passionate within the way I speak when it comes to DISRESPECT! KAREN (JANE) said that I was shouting at her when in fact I wasn't shouting, I was expressing my views on the AWFUL attitude of these women that works in that office. For me, it is VERY evident that KAREN & JANE clearly have a PROBLEM and I will be taking this as FAR as I can take it! What a WEIRD, RUDE, and DISGUSTING experience to have!!! The way you start the day is a CHOICE, and KAREN JANE, JANE KAREN chose RUDENESS!!! CRAZY TIMES we are living in... Martin & Co need to re-train at least 2 of their staff (But in my humble opinion KAREN is DEFINITELY JANE!)

Young girl who records on off her iPhone when you walk in…read more My recent experience with the staff at Martin and Co was deeply disappointing and upsetting. i walked in with a young girl facing her camera towards me ask I asked if she was recording? a Karen by the name of Abbey popped up and started saying "she's allowed to record" then she displayed racially insensitive behavior, frequently using microaggressions that made me feel unwelcome and disrespected. Their tendency to raise their voices and belittle me during our interactions was particularly disturbing. These behaviors are unacceptable in any professional setting. Microaggressions, whether intentional or not, create a hostile and uncomfortable environment. Raising one's voice and belittling customers or clients is not only unprofessional but also harmful to the recipient's dignity and self-worth. I strongly urge the management to address these issues immediately. Staff training on cultural sensitivity, effective communication, and professional behavior is crucial to prevent such incidents in the future. Every individual deserves to be treated with respect and dignity, regardless of their race or background.

Absolutely terrible service. I was given an appointment for viewing on Saturday morning 10. And…read moreafter waiting 15 min outside the property in snow I called them and they said that property has been taken. And what they are saying is that they tried to call me and msg came as number cannot be accepted. Which is absolutely bull shit........

Terrible customer service. They do not reply to your e-mails. You call them to ask for an update…read moreand THEN they can see your e-mail. They say sorry and that they will get back to you but they don't. Repairs take weeks and weeks and weeks to be carried out. When you enquire about it, they claim they didn't know it hadn't been done, as they obviously didn't follow up with their contractor. Requests for simple updates or information (a mere e-mail, not even a service) can literally take months.

My experience with Darlows Albany Road has been anything but good. My property was listed with them…read morefor around 12 months. They failed to give feedback on any viewings that took place at my property, and when asked about said feedback, I was told that the folder on my property was empty. Staff left my front door unlocked on 3 occasions, and when challenged on this, I was told that this wasn't the case. Tim, the branch Manager, is unable to use the 'Reply All' function on emails it seems, that is if he is capable of replying to an email at all. I was incredibly patient with the sale of my property, having had sales fall through twice, and when the sale was finally ready to go through, information on exchange and completion dates was not shared with me, leading to months of waiting, and financial outlays that I could barely afford. I would not recommend Darlows to anyone, and their 'after care' once I had made a formal complaint has been laughable.

Darlows is an independently owned estate agency that is part of the Spicerhaart group. Spicerhaart…read moreconsiders itself to be the 'powerhouse driving one of the biggest integrated retail financial services businesses in the United Kingdom. The group also includes the largest and most successful independent estate agency group in Europe'. Presumably they mean Darlows? So what's independent about that? Surely 'independent' means that an entity is apart from everyone else... singular, in isolation from, aside from, separate... not together? But to me, this suite of companies that ultimately trades under the Spicerhaart banner, seems pretty incorporated in reality even if it isn't recognised as such in law... which it may well be, but I have lost my appetite for reading through all the corporate blurb... it takes too much stamina to continue doing something that makes you feel frustrated and angry! How so? Well, I'll tell you. This is a group of companies that likes to trade on the independent ticket... a bit like your vigilante independent politicians... they appeal to a certain demographic, (usually the more outspoken, risk taking, courageous types that marketing people call innovators)... but, also recognises that the less flamboyant amongst us would prefer to see some substance backing up the little guy at the front, and, as this grouping constitutes the majority, (hence the fact that we have recognisable parties in Government in the UK, and not the Monster Raving Loony Party running the show), they also petition the public on the big boy ticket, claiming to be the biggest in Europe at this, that and the other... A win, win scenario as far as they see it... and I guess it works. Oh well! I guess being a large player in the financial markets means that they are eminently trustworthy and never likely to go bang, right!? But here's what they do: They are a one stop shop for property sales and leases etc, that can arrange the financial packages to make the sale / lease of properties happen. They cover private and commercial property. Hmmm... Doesn't that mean that they can carve out more pieces of cake for themselves from one single deal, (the profit from the lease agreement / mortgage and the profit for the sale / lease of the building etc...)? So, I get it! They're greedy too!