Michael Jones were typical bad letting agents when we rented from them. The house was filthy wen we moved in - had to scrub everything, especially the kitchen down, despite it being a condition of us moving in, that they clean the house. There was also a socket hanging off the wall, which we had to ask them to re-fix, a health and safety issue hat they actually put on the inventory! The freezer drawers were jagged and broken, another h & s issue that we phoned up about several times and ended up having to take them directly to the agency for them to agree to replace them. They couldn't as there was no serial number on the fridge freezer. There was lots of rubbish left in both the front & back gardens, which we had to ask to be removed. The contractors only removed some of it and when we asked them to come back, the receptionist was rude and arrogant, suggesting we'd left it there. We had to threaten photos from when we'd moved in along with environmental health before they'd send out more contractors.
They tried to get contractors to go in with a key without us being there and let themselves in to do a viewing without us there, even though we'd agreed to be there to let them in 5 minutes later! This is classed as trespassing, by the way. We never got a formal apology for this, the reaction was 'none of our other tenants have ever complained'! Probably because they don't know their rights! The receptionist was always rude and arrogant towards us and once Jenny Jones realised we weren't going to take any c*ap from them (I do know my tenant rights as a housing officer) she was also quite rude. We left the house spotless, but on inspection, Jenny wouldn't acknowledge this at all. It was just as well we'd kept accurate photos of when we'd moved in, or it would have been much harder to get our deposit back. read more