Great service and supportive team. Special thanks to the property manager Janine!…read moreThey helped out with fixing the washing machine in a nice and a cooperative manne. Thanks!

Carys Lock was fantastic in both her professionalism and personality. Everything from meeting her…read moreto getting the house sold was a breeze and such an enjoyable experience. All the people who work in Northwood are lovely and very helpful and I do recommend Northwood Estate Agent.

ok ashi properties may not hav the most attractive interior, but oh my gosh, theyre so good. my…read morelast yr at uni now, n out of all the agents ive tried, gotta say one of the best. The houses r so spacious, n the kitchens r huge. Service is soo good, once i got locked out n didnt hav my key, (this was 11pm,) called them n they came n got me in. loved them, fell like i wanna stay in uni for an extra year to rent from them. love them. ok wow just realised how much i wrote. o i forgot to say top marks for cleanliness

From the owner: Ashi Property Management specialises in Student & Professional Accommodation in Cardiff, and…read morespecifically the Cardiff Central areas (Cathays, Roath, Adamsdown, etc). Lettings, Management & Sales service. Contact us for anything property related.

I had a terrible and stressful time dealing with Moginie James. I was a tenant for a year in a…read moreproperty that they managed, and during that time they: Pressured me MULTIPLE TIMES to get me to buy overpriced home insurance from an associated provider. Didn't send me an inventory upon occupancy. Did not respond to or acknowledge my complaint about the (poor) state of the property. Would not deal with a rat issue. It eventually only got dealt with because one property managers offered to buy one of their maintenance workers a pint to remove the decomposing rat from my kitchen??? Seemingly lost the spare key to my property, requiring me to be present for all property visits and maintenance visits. Insisted they were allowed to increase my rent above the 5% outlined in my contract. Passed me around from property manager to property manager without any explanation or clarity as to who I should contact. Hadn't responded to me about my rent negotiations despite my contract ending in less than 10 days. Wouldn't provide the landlord reference for my new property in a timely manner, despite the time-sensitive nature being predominantly their fault (due to aforementioned lack of communication about negotiations). When I chased them on this issue, I was disregarded, and was forced to get my new estate agency to chase them for a reference. They eventually completed the landlord reference the day before I needed to move out, thus making my new estate agency work incredibly hard that day to ensure all aspects (guarantor documents/security deposit/inventory/tenancy agreement) were sorted by the next day. Tried to blame me for damages "not in line with the original inventory" (the original inventory that I had never seen?). I received no response when I sent evidence that I was not responsible for these faults, despite asking multiple times for them to acknowledge this. When I phoned to chase it I was disregarded and told a property manager would deal with it. I was then forced to raise a dispute with the Tenancy Deposit Scheme as it was 8 weeks since leaving the property and there was no sign of my deposit. Less than 24 hours later they agreed to release the full amount (even though it took them ANOTHER 2 weeks to do that). I think 90% of the problems I had with Moginie James was due to a bad, unresponsive landlord. However, their communication was incredibly poor. How hard would it have been for Moginie James to send an email that says "we've forwarded this onto the landlord and will get back to you once they reply"? I will be avoiding Moginie James for the rest of my time in Cardiff. I now am with a different estate agency and it's unbelievable what a difference a competent estate agency can make.

Avoid like the coronavirus. The worst letting company in…read moreCardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the 1st floor ceiling, through the ground floor and are nestling horribly on the waste pipes in the cellar. I've used MJ on a few occasions for property let's in the past 10 years and to see what they have become is disappointing given they're a local company. I have a friend who has rented from these cowboys (I say cowboys, it's disrespectful to cowboys) for the past 6 years and he has mentioned the numerous issues he's getting with them over the past 18 months. I'm sure many other tenants will relate to this and the following. MJ have a cheeky little system where they take your call, note it down on their system (Fix Flow) and tell you someone will be in touch. 2 days later, you'll not receive anything back so you'll call them. You'll discover on this 2nd call that there is no recording of your issue on their wonderful Fix Flow system, so they'll re register your issue and promise another call back. 2 days later, nothing. So you'll call again. On this occasion, they may say they've contacted the landlord and awaiting a reply - there's nothing they can do until the landlord gets back. 2 days later still nothing. You call, they'll give you the same old jargon. Now this is as far as I'm concerned a fob off system until the tenant just goes away. I've had numerous unacceptable issues in the past year which I won't go in to detail (for the moment at least). On each occasion I've gone down the same path of being fobbed off left right and centre until I eventually pay to fix the problem myself out of my own pocket. I could write a book on the problems I've encountered with this company. They need fixing from the top, down. Changes need to be implemented quick or they won't be around too much longer. You can't run a sustainable company on terrible service. This company will have a rude awaking very soon, I have no doubt about it. Sort it MJ. You're fooling no one.

Well... NEVER in my whole life have I ever experienced such RUDENESS from people that work in the…read moreinterest of the public. My brother is a first time buyer and saw a house for sale that really sparked his interest. He called Martin & Co and spoke to a woman named JANE. JANE'S attitude was absolutely DISGUSTING! The way she spoke to my brother was totally uncalled for! She questioned his affordability with a degrading attitude and the whole conversation was awful! Because of his interest in the property, he rang back to ask to speak to somebody else (I was on a 3 way call at this point) and AGAIN JANE WAS RUDE!!!!!!!!!!!!!!!!! I rang back myself to ask how I go about making a complaint and spoke to said JANE but she said her name was KAREN (You can't make this up...) I informed KAREN that I will be making a formal complaint and I expressed to her that JANE and her attitude were AWFUL and that isn't the way you speak to somebody who is interested in buying a property... It seemed so odd that KAREN sounded exactly like JANE and that Martin & Co have 2 women in one office that have a DIABOLICAL ATTITUDE... Being a BLACK woman I am VERY passionate within the way I speak when it comes to DISRESPECT! KAREN (JANE) said that I was shouting at her when in fact I wasn't shouting, I was expressing my views on the AWFUL attitude of these women that works in that office. For me, it is VERY evident that KAREN & JANE clearly have a PROBLEM and I will be taking this as FAR as I can take it! What a WEIRD, RUDE, and DISGUSTING experience to have!!! The way you start the day is a CHOICE, and KAREN JANE, JANE KAREN chose RUDENESS!!! CRAZY TIMES we are living in... Martin & Co need to re-train at least 2 of their staff (But in my humble opinion KAREN is DEFINITELY JANE!)

Young girl who records on off her iPhone when you walk in…read more My recent experience with the staff at Martin and Co was deeply disappointing and upsetting. i walked in with a young girl facing her camera towards me ask I asked if she was recording? a Karen by the name of Abbey popped up and started saying "she's allowed to record" then she displayed racially insensitive behavior, frequently using microaggressions that made me feel unwelcome and disrespected. Their tendency to raise their voices and belittle me during our interactions was particularly disturbing. These behaviors are unacceptable in any professional setting. Microaggressions, whether intentional or not, create a hostile and uncomfortable environment. Raising one's voice and belittling customers or clients is not only unprofessional but also harmful to the recipient's dignity and self-worth. I strongly urge the management to address these issues immediately. Staff training on cultural sensitivity, effective communication, and professional behavior is crucial to prevent such incidents in the future. Every individual deserves to be treated with respect and dignity, regardless of their race or background.

Terrible customer service. They do not reply to your e-mails. You call them to ask for an update…read moreand THEN they can see your e-mail. They say sorry and that they will get back to you but they don't. Repairs take weeks and weeks and weeks to be carried out. When you enquire about it, they claim they didn't know it hadn't been done, as they obviously didn't follow up with their contractor. Requests for simple updates or information (a mere e-mail, not even a service) can literally take months.

Everything about our experience with this letting agent was fantastic…read more We called up, looking for a house for the next academic year. We arranged a booking with a secretary who was friendly and efficient. When we met up, the man who showed us around took us to a variety of properties, including ones that weren't on his list, that we bugged him to take us to! Back at the agency, having seen a house we liked, we were given time to think about our decision without being hassled. We decided to go for it and had a two week period between paying our agency fees (to get the property off the market) and signing the contract. This was good because it allowed us to calmly assure ourselves that it was what we wanted. Going back for the signing, we were shown downstairs (this did scare us a little - I felt as though we were being led to a dungeon) and greeted by another office of happy looking staff. Everything was explained to us clearly. I left feeling as though I was right to trust them.

Good selection of properties, but awful service. House inspection went well, then decided to add an…read moreadditional £1100 in charges to a house they described as 'great' in the inspection. Avoid if you can!

I am presently going through the horrible experience of a tenant with letwise. Right from the time…read moreyou start viewing with them they will start the game. At first they will be very charming, sweet talks with plastic smiles but the moment you sign the contract all the smiles will disappear and they will try to behave very smart. I will keep every one updated as things happen. ONE ADVISE NEVER EVER RENT PROPERTY FROM THEM GOOD LUCK Jeyam

Did not find them professional they do everything they can to take money from your bond when you…read moremove out, they do not contact you to resolve issues if you have problems. You can NEVER get hold of or speak to the actual owner / manager. They tell you one thing then do another, they are blaggers who like to take your money from you but not to give it back. Avoid this letting agency if you want to be treated fairly as a tenant.

They let my house within days - the free advice was great - actually got a personal service…read morecompared to the other agents.

From the owner: Estate & Letting agents in Cardiff.read more

My experience with Darlows Albany Road has been anything but good. My property was listed with them…read morefor around 12 months. They failed to give feedback on any viewings that took place at my property, and when asked about said feedback, I was told that the folder on my property was empty. Staff left my front door unlocked on 3 occasions, and when challenged on this, I was told that this wasn't the case. Tim, the branch Manager, is unable to use the 'Reply All' function on emails it seems, that is if he is capable of replying to an email at all. I was incredibly patient with the sale of my property, having had sales fall through twice, and when the sale was finally ready to go through, information on exchange and completion dates was not shared with me, leading to months of waiting, and financial outlays that I could barely afford. I would not recommend Darlows to anyone, and their 'after care' once I had made a formal complaint has been laughable.

Darlows is an independently owned estate agency that is part of the Spicerhaart group. Spicerhaart…read moreconsiders itself to be the 'powerhouse driving one of the biggest integrated retail financial services businesses in the United Kingdom. The group also includes the largest and most successful independent estate agency group in Europe'. Presumably they mean Darlows? So what's independent about that? Surely 'independent' means that an entity is apart from everyone else... singular, in isolation from, aside from, separate... not together? But to me, this suite of companies that ultimately trades under the Spicerhaart banner, seems pretty incorporated in reality even if it isn't recognised as such in law... which it may well be, but I have lost my appetite for reading through all the corporate blurb... it takes too much stamina to continue doing something that makes you feel frustrated and angry! How so? Well, I'll tell you. This is a group of companies that likes to trade on the independent ticket... a bit like your vigilante independent politicians... they appeal to a certain demographic, (usually the more outspoken, risk taking, courageous types that marketing people call innovators)... but, also recognises that the less flamboyant amongst us would prefer to see some substance backing up the little guy at the front, and, as this grouping constitutes the majority, (hence the fact that we have recognisable parties in Government in the UK, and not the Monster Raving Loony Party running the show), they also petition the public on the big boy ticket, claiming to be the biggest in Europe at this, that and the other... A win, win scenario as far as they see it... and I guess it works. Oh well! I guess being a large player in the financial markets means that they are eminently trustworthy and never likely to go bang, right!? But here's what they do: They are a one stop shop for property sales and leases etc, that can arrange the financial packages to make the sale / lease of properties happen. They cover private and commercial property. Hmmm... Doesn't that mean that they can carve out more pieces of cake for themselves from one single deal, (the profit from the lease agreement / mortgage and the profit for the sale / lease of the building etc...)? So, I get it! They're greedy too!

When I first wanted to move in to the city I didn't have any references or even a guaranteed job so…read morenot many places were willing to take us serious despite the fact I had a guarantor. After bad experiences with other places I was a bit nervous about what these would have to say but I can honestly say they gave us the best service and advice possible. We went to this branch because we wanted to live in Cardiff Bay and they certainly knew their stuff, listened to what we wanted and kept an eye out for anything that might be suitable for us. When we moved in they made the day that extra bit special by giving us a bottle of wine to celebrate. It was a really great experience and I would defiantly recommend them to anyone.

Besides wasting staff time by making them write phony reviews on a website supposedly for 'Real…read morePeople, Real Reviews', Keylet are absolutely awful. We have been with them for 5 years, paying them over £36,000 in rent. Both properties were infected on arrival (carpet moths, bedbugs), and both times they have tried to charge us for the damage caused. The first property had moths in the carpet, which were heavily damaged. Not only did Keylet fail to replace them, they attempted to charge us £150 for professional cleaning of carpets. Only after a strong defence copying in Watchdog did they let up on this charge. The second property had bedbugs, and as such all beds were removed and destroyed on advice from Europest and in consultation with Keylet. They then attempted to charge us for 'missing beds' at the end of the tenancy, as they had only replace two beds after the originals were destroyed!! They didn't reply within the promised timeframe to any letters, and became surly, childish and agressive when questioned. They are simply thieves and the staff are difficult and unhelpful. Their pathetic attempt to post a positive review on this site (after being found out on Qype) is nothing more than pathetic. Please, please, please, for your own sake, DON'T GO WITH KEYLET. From the Gair Rhydd (student magazine): "The results of the survey indicate that 77 of 92 respondents letting with Keylet were not satisfied with the service they provided.