Great service and supportive team. Special thanks to the property manager Janine!…read moreThey helped out with fixing the washing machine in a nice and a cooperative manne. Thanks!

Carys Lock was fantastic in both her professionalism and personality. Everything from meeting her…read moreto getting the house sold was a breeze and such an enjoyable experience. All the people who work in Northwood are lovely and very helpful and I do recommend Northwood Estate Agent.

This place has got an excellent local reputation and there really are some lovely properties on…read moretheir books, so they're most certainly worth checking out if you're after a property around the Cardiff area. Okay, I'm not really a massive fan of estate agents, because I'm always highly aware of them after hearing all the horror stories. Neither have I really had all that much experience with them as I'm not yet hopping up the property ladder. And yet Peter Mulcahy is different. I've spoken to many people who have good things to say about this Cardiff based locally run estate agents. I was recently helping a friend find a new place of residence, and was fortunate enough to tumble with her into this place. The welcome was warm and congenial, and right form the off, despite making it clear we we only making vague enquiries, we both felt as though we were being valued as people, rather than just customers.

Peter Alan Cardiff My impression of this company is that it…read moreis understaffed, disorganised, inconsiderate and extremely discourteous. I made an appointment to view a property, unfortunately it was 80 miles from where I live. When I arrived 20 minutes before the viewing I received a message saying that they had cancelled the viewing. I rang them, they did not answer. I left a message stating I had arrived to view the property and had driven 80 miles to do so. They did not return my call. I rang several more times and left two further, increasingly irritated messages. They never rang me back, making no attempt to explain or apologise. I travelled 160 miles round trip for nothing and they did not even have the grace to apologise. Not only did it cost me time and money, it also lost the vendor a potential sale. Most unimpressive indeed.

I used this estate agents with a relative when selling my late grandmothers property and was really…read moreunhappy with the service. I felt that the guy dealing with us was generally rather dismissive, and really didn't have a true appreciation of the property and understanding of the area. My relative and myself were both very unhappy with the evaluation he gave us, as we believed he had really undervalued the property. This suspicion was confirmed when we used the services of several other estate agents, who all valued the property far higher than Peter Alan. If we had taken this estate agents advice the property would have sold for far less than it eventually did. Clearly not experts in their field!

Why do businesses do this? I don't get it? Even though this company is comprised of four small High…read moreStreet retail outlets, it goes ahead and calls itself The Property Megastore... Heh?!? I guess that they must have plans to be the largest franchise in the known Universe, and have named their business with some forward vision, but why? As a person who loves the superior and intimate services offered by most independent businesses, I will always chose to use a local independent business, rather than an oft mismanaged conglomerate, where somewhere along the line I'm going to have to deal with pre-recorded message systems and a call centre in Bangalore. (Now, don't get me wrong, I'm no racist. I lived and worked in India, and met and fell in love with an Indian man, and we even got married... but, if I'm to be entirely honest I really don't enjoy dealing with Bangalore or New Delhi when it comes to pressing official matters... Why? Well, for a start, they have all been issued with those joke headsets that make everyone sound as though they are talking with sand in their mouths, plus I too find it difficult to decipher some of the accents that some of the representatives use, and, in my experience, they never, ever, ever do what they say they are going to do... don't blame 'em either... it's not as if too many of us are going to jump on a bus and call in to complain!) Anyway, The Property Megastore is a small property chain, that has two shops in Wales and another two in England. They handle properties for sale and to let.

Property Megastore is a family run business, not a franchise or high street brand. The company is…read moredubiously run to say the very least. Bonds are often not protected and landlords are lied to about rent payments being received late from the tenants (or not at all). The principal at the company has also been responsible for the theft of items from properties in their care. A couple of really good staff work there who would be better placed at more honest establishments. Once tenants find out that they can pursue the company for not protecting the bond properly and can get 4 x the original bond amount, it's likely the house of cards will come tumbling down. This action can even be done retrospectively even if the property was vacated some time ago.

Booked a viewing that we attended, the letting agent then asked for a ridiculous amount of…read moreinformation to the tune of 2 character references, 2 landlord references, 2 employer references and everything else. We were then left with almost no contact for 2 and a half weeks and we could not contact them (kept going to voicemail or they would answer and say they were still processing the information- the property was for 3 people). Only to be emailed out of hours to inform us they had let the property to another set of tenants, after I had cancelled viewings with other houses. Do not go with this agent unless you fancy being edged

There are very few estate agents that I recommend or would say yes they are professional and won't…read moretry and rip you off. Barbara Rees has a small team of people who are friendly and follow up with great service. The only problem is they are in the wrong location to capitalise on the student market. Most students will walk into the first place they come past and gladly give up the fees without even confirming a house. It's a shame that Keylet, Pinnacle, Taylorsimpson and others have failed to have high ethical standards, from withholding bonds and failing to repair houses. A reputable business should expand to fill the dubious business practises of these other companies and keep high standards to be a trendsetter and benchmark, Barbara Rees and Co. may be just that.

Michael Jones & Co. are an independent company based on a busy commercial street in Cathays…read more Whitchurch Road is home to a number of professional companies including firms of solicitors and Chartered Accountants, both of which are to be found next door to Michael Jones & Co... which, it has to be said is all very handy! Michael Jones & Co. provide a number of services including property sale and valuations as well as offering a lettings service. It is for the latter that I know them. I registered with Michael Jones & Co. on-line when I was looking to move over a year ago. The form I completed was pretty exhaustive, but was quick to complete as all I had to do was provide contact details and tick a few boxes. I didn't end up renting through Michael Jones & Co. but I was pretty impressed by the level of service. They sent me information on several rented properties that they had on their books, all of which were appropriate to my needs. Updates were regular, but not excessive. I would have been happy to commit to renting through them had I not found an ideal place through a friend in the end.

Michael Jones were typical bad letting agents when we rented from them. The house was filthy wen we…read moremoved in - had to scrub everything, especially the kitchen down, despite it being a condition of us moving in, that they clean the house. There was also a socket hanging off the wall, which we had to ask them to re-fix, a health and safety issue hat they actually put on the inventory! The freezer drawers were jagged and broken, another h & s issue that we phoned up about several times and ended up having to take them directly to the agency for them to agree to replace them. They couldn't as there was no serial number on the fridge freezer. There was lots of rubbish left in both the front & back gardens, which we had to ask to be removed. The contractors only removed some of it and when we asked them to come back, the receptionist was rude and arrogant, suggesting we'd left it there. We had to threaten photos from when we'd moved in along with environmental health before they'd send out more contractors. They tried to get contractors to go in with a key without us being there and let themselves in to do a viewing without us there, even though we'd agreed to be there to let them in 5 minutes later! This is classed as trespassing, by the way. We never got a formal apology for this, the reaction was 'none of our other tenants have ever complained'! Probably because they don't know their rights! The receptionist was always rude and arrogant towards us and once Jenny Jones realised we weren't going to take any c*ap from them (I do know my tenant rights as a housing officer) she was also quite rude. We left the house spotless, but on inspection, Jenny wouldn't acknowledge this at all. It was just as well we'd kept accurate photos of when we'd moved in, or it would have been much harder to get our deposit back.