i have found Dr Kramer to be cold, clinical, without empathy, she may be an excellent…read morepulmonologist, but an ungracious human being.

Dr. Kramer is a superb Pulmonologist. PERIOD. My brother, who is also her patient, and has had more…read moreinteraction than I, considers her as more than an excellent clinician... a kind, considerate healer. Last year, I posted a review complementary of Dr Kramer's reputation, but critical of the unnecessarily and surprisingly rude treatment I received from one of her staff members in the process of obtaining my initial consultation with the doctor. Now, seven months later, I have received a reprimand from Yelp stating that "We ask that reviewers avoid commentary that reinforces stereotypes, makes light of physical or sexual violence, or otherwise includes unnecessarily graphic or offensive descriptions. In this case, we felt that your content crossed that line, even if you didn't intend it to." Of course, NONE OF THAT IS REMOTELY TRUE!! NONE! I have no qualms about my original post being deleted by Yelp. But I do object to untrue allegations towards me or anyone else. To be clear in the distinction here, Dr. Kramer is excellent, my experience with her has been excellent and I unhesitantly recommend her. In the course of ordinary living, I experience rudeness frequently but that would not ordinarily cause me to write a negative review about it. The rudeness of this one individual was unnecessary and memorable, so I did post a review about it. Moving to the present and to the credit of Dr. Kramer's office and staff, I could not have been treated more kindly during my actual office visit interactions. So kudos to all in that regard.

Dr is arrogant and in a hurry. Very dismissive and does not respond to questions or concerns. I…read morewould like better care from my dr. What if I was gravely ill? I already gave a poor review for their unprofessional office staff.

The office staff charged me a no show fee when I had made several attempts to cancel the day…read morebefore. They claimed I signed multiple Hippa forms which are numerous. $50 is not life changing but I guess a Dr's office in Walnut Creek needs it more than I do. I see they have multiple 1 star reviews, there are better Pulmonary care offices out there

I rarely leave negative reviews, but my experience here was disappointing enough that I feel other…read morepatients should be aware. Both appointments with the physician started about 30 minutes late, with little communication or respect for patients' schedules. For a specialty practice, I expected a higher level of professionalism and organization. During my follow-up appointment, I asked for information on sleep position therapy and was told to look it up online. Rather than providing educational materials, a PDF, or even emailing basic guidance, I was shown a generic product image. I left without any meaningful documentation or support. The administrative side was equally frustrating. I had to follow up myself after my insurance adjusted the claim, and communication regarding billing was unclear throughout the process. While I understand how deductibles work and paid the amount determined by my insurance, the overall experience lacked transparency and patient-centered service. Interactions with some staff members were dismissive, especially when asking reasonable questions about billing and insurance. At one point, comments about patients being upset over deductibles were made loudly enough to be heard from the waiting room, which I found inappropriate and unprofessional. Most concerning, my sleep study results still had not been uploaded to MyChart two months later, requiring additional follow-up just to access my own medical information. Due to the combination of these issues, I ultimately filed a formal grievance with my health insurance regarding the quality of communication and follow-through. I hope the practice takes patient feedback seriously and improves both its clinical and administrative processes.

This practice is unresponsive and lacks all patient care and manners. They farm their care to…read moreApria which is an exhaustive nightmare of incomplete billing, harassment in all forms and phone automated everything. I do not recommend this practice to anyone who may have questions or want actual care. If you need a machine- go get one someplace else.

I'm new to contra costa, and I was in search of a new respiratory Dr for my Sleep Apnea. When I…read morefound this office I was excited. Anyway, I have a bad experience I felt the office is not very professional regarding the patient. Dr. Cheung order a second test that her staff was supposed to arrange and after weeks and months I never received anything any phone call, I called to follow but no one replied. I have a chance to meet Dr. Cheung twice and she was nice to have everything planned out regarding my care and we should proceed. I felt bad that the office staff is not on their A-game, the only thing I received from the office is the bill. so I would not recommend it.

2 visits and 2 of my worst ever Dr. appts. She's extremely rude, talks down to patients, was mean…read moreto me (her patient), yelled at her staff about her computer not working, rushed me out. I started to tell her to about my struggle with a CPAP mask and she cut me off saying "I know". So I said, "how would you know if i didn't tell you??". She commented back that other patients have problems so "she knows". I said "you don't know because I didn't get my chance to tell you" but she was stubborn and ignored me. NOT a very compassionate doctor at all, which should be required for patients who are sleep deprived and ill. She also referred me to an "Out of Network' medical equipment provider without disclosing that to me, then she denied that she referred me anywhere! Lastly, she billed for long, comprehensive appointments when she actually spent 30 minutes at the most and about 5 minutes on the 2nd appointment since her computer wasn't working and she couldn't type any notes in. She said her scheduling manager would call me in the next day or two to schedule another appointment. That was 3 months ago!! HORRIBLE patient experience & customer experience.

I too have recently experience:…read more 1. What Amy stated in her review, "It's been nearly impossible to get in touch with anyone there. They don't answer the phone, and even though some extensions allow you to leave a message, they never call back. This lack of communication is incredibly frustrating and unacceptable for a medical practice." The Diablo Pulmonary Medical Group staff does not even reply to MyChart messages. 2. What Felipe P. stated in their review, "Just got a bill from January, and nobody in billing answers. Called 3 times, left 3 messages and no response." When you call the office there is an option for Billing, which is use less, always received a recording to leave a message. This option and personnel need to be removed because they NEVER return a call. I even called at least three times and selected the option to schedule an appointment for I have had better luck some one answering. I asked the person who answered if the billing person was in (Sarah?), and of course she replied "No, but I can take a message." (Do not know what she did with the message for I never receive a call back.) I informed her I have left several messages via the Billing option and have never received a call back. What a plush job Sarah has.

I am extremely disappointed with Diablo Pulmonary Medical Group. It's been nearly impossible to get…read morein touch with anyone there. They don't answer the phone, and even though some extensions allow you to leave a message, they never call back. This lack of communication is incredibly frustrating and unacceptable for a medical practice. I had hoped for reliable service, but unfortunately, that has not been the case. Save your health look elsewhere for your medical needs that will answer the phone - the first step to take care of you.

Dr Shalaby is the best. My mother was suffering with pneumonia, followed by bronchitis. She seemed…read moreto have labored breathing for 2 months with no end in sight. Dr Shalaby saw her as an emergency patient and he was kind, sincere, and he listened. Dr. Shalaby prescribed the proper medication and now she is well. He did all of that in 20 minutes or less and with a smile. If you or your family member is in need of a knowledgeable, kind and sincere pulmonologist I highly recommend Dr. Shalaby in Pittsburg or Brentwood locations. (Oops I might've misspelled his first name, but I think you can find him still)

Dr. Hadley has been my pulmonary doctor for 20 years and I would recommend him to anyone who wants…read morea doctor who will sit and listen to you. He is not only a great doctor but a really good person and has a fun sense of humor as well.

I am the caretaker of my brother in law who has MS, COPD and emphysema. He is being treated by Dr…read more Hadley who is a very friendly congenial doctor. His location is convenient and his staff cordial when you meet them in person. However, trying to reach his office for an appointment can be quite a challenge. The phone prompts are endless and usually no one answers and you have to leave a message. " To state "Please listen because our numbers have changed" is trite and useless". Every doctor's and business'es phone prompt says the same thing. Just get on with what the numbers represent. It is all very frustrating;to my brother in law because his MS. does not permit him to use a computer. Therefore the MUIR website is not useful. He must rely on the telephone because he also has impaired vision and cannot read his mail. . However, telephone communication issues are not just Dr. Hadley's. It's the same with all of our local doctors. Phone prompts and staff communications are generally very time consuming and frustrating. When I was a young boy My mother would call and my doctor would come to my house to treat me the same day or evening. He drove a Chevrolet or maybe a Buick. Now I cannot reach my doctor and he drives a Mercedes Benz and is shielded from communication through his office staff and billing contractors.

I lost a week on getting a severely life-impairing issue treated because they couldn't be clear…read moreabout who they accepted as patients. Day 1: My doctor sends in a referral Day 2: I check to see that the office received the referral. They say they won't know until corporate passes it on, in 7-10 days. Day 4: my doctor starts trying to check in with them, because "it's not that weird for faxes to get lost" Day 6: they tell my doctor that they don't accept outside referrals so it is impossible to see me.

I have never left a review for a medical personnel, however I had to leave a review for Dr…read more McClintock Greenberg and his colleagues at AHI Solutions. I had a sleep study conducted February 2019 and received my results when?....... DRUM ROLL...... THIS MORNING. I have been calling this office for months, it has been more than a year since my study was conducted. 1 year and 7 months to be exact. I needed these results to clear me for a surgical procedure that I need and it took them 1 year and 7 months to give me the results!?!!?? How is that possible!?!? This is beyond unprofessional. Everytime I called the Sutter Health number and got in touch with someone, they told me that they didn't see my test result information on their system. This was beyond frustrating as I needed this test for a procedure that I have to do. So because of this, the date of my procedure was put off.... 1 year and 7 months later!!!!! This morning I called (ONCE AGAIN!!!) and spoke to a lady who told me that she would search for my name. About 10-15 minutes later she calls me back and said that she found me in the system and that she would be in touch with my surgeons office to fax over the results. She also emailed the results to me. This all happened in a span of 30 minutes or less. I believe the lady's name is Luyen. So thank you Luyen, for doing something in 30 minutes that the rest of your colleagues could not do in the last 1 year and 7 months. Which was sending my results to my surgeons office for clearance. Seeing that it took her just under 30 minutes to figure this out and I had been calling for SOOO SOOO LONG, I just HAD to leave this result. On another note: it is almost impossible to get an appointment in a specific timeframe. His office is busy and overbooked (as you can see from some of the other reviews.) I had to wait more than 3 months for my appointment with him and then another year and 7 months for the results.