De. decant is very great. I have had balance issues for the last couple years. He checked my…read morereflexes, my motor senses, and more. He made extensive notes and listened to my symptoms. The office staff was friendly to me and everyone definitely made the experience worth everything!

It is standard practice in any medical office for staff to identify themselves when answering the…read morephone. Many of us need to document who we spoke with, and providing one's name is as basic as confirming any element of communication. When I called this office and politely asked the MA for their name, I was met with attitude and a snarky "How may I help you?" simply for asking a basic question - he tone and unprofessionalism were what stood out. Upon further review, this doesn't appear to be an isolated incident--this type of attitude seems to be commonplace at this office. If multiple staff are responding this way, it suggests a larger issue with office stress levels, training, and customer service. Patients and caregivers deserve courtesy, transparency, and respect, not pushback for asking standard, reasonable questions.

Great physician. Takes his time in appointments and very friendly. Appointment on time and…read moreefficient.

Dr. Massa has been my neurologist since about March 2020. He is personable and detailed. I require…read moreBOTOX injections around my eye and on my eyelid. Not everyone is comfortable doing that. He does a great job and I'll continue to see him.

Highly recommend Dr. Brian Richardson. After a not-so-great experience with another neurologist, he…read moretreated me for concussion & head injury. He was compassionate, professional, and knowledgable. My case was not as straightforward as others are, but that did not deter him. While assessing the state of my symptoms over the course of multiple visits, he worked diligently to determine the right combination of medication and referrals to other specialties that would get me back on the road to being functional again. Based on my experience, he is worth the wait. Very grateful to him and his team!

Dr. Richardson was recommended to me by One Medical Group for my concussion. Front desk staff did…read morea fantastic job balancing being kind and empathetic and professional and also efficient with the backlog of patients in the waiting room - my appointment started about an hour and a half late. The exam itself included taking down notes of my concussion and symptoms timeline, and administering a 30-point evaluation that included knee-hammer-reflex-test and some very easy cognition assessments. At the conclusion he agreed with my PCP's diagnosis of post concussion syndrome, said I passed 29 out of 30 points of his evaluation, and come back in a few months if I'm still not feeling better. When I pressed for anything else I could do, he referred me to cognitive therapy (which was helpful in identifying that I needed to see a vision therapist instead - look up UC Berkeley Optometry School Concussion Clinic at Tang Center, they're amazing!). Dr Richardson gave me a copy of his notes after the exam, and I noticed several inaccuracies (saying "patient does not" when I do have something, or "patient does" when I don't have something). Many months later I was seeing a vestibular therapist and when she asked if I'd seen a neurologist and I mentioned my experience, she asked for the name of the neurologist I saw and on learning it was Dr. Richardson, the vestibular therapist said she'd had another concussion patient who had a very similar experience with Dr. Richardson. If you have a concussion, you probably won't have a terrible experience seeing Dr. Richardson, but you probably won't get much help either.

Dr Ching is the the most responsive and caring doctor i've ever had. She is authoritative yet super…read morerespectful. She is an amazing listener which makes her a very thorough and informed doctor. Her emotional intelligence as well as her medical expertise make her the kind of evolved doctor needed for the times we live in. I feel very fortunate to have found her.

Very patient and caring! Love having a momma to review all the momma-issues that come up after…read moregiving birth. Very thorough and easy to schedule with, parking is easy, and just off the highway (lab also available in the building).

Thank you to Dr. Merkow, PA Taylor, and the entire East Bay Brain & Spine team for your outstanding…read morecare and expertise. Learning I needed a neurosurgeon was one of the most frightening moments of my life. But from the very first consultation, Dr. Merkow's clarity, compassion, and confidence assured me I was in the right hands. He carefully explained my diagnosis and treatment plan, and I immediately knew he was the surgeon I could trust. I'm forever grateful --for this team, for this journey, and for saving my life. Thank you.

After 10+ years of daily difficulty in standing/walking/back pain i had little hope of getting my…read morelife back. I was pretty sure no one could fix me. Dr. Merkow and the East Bay Spine & Brain Institute said they would help. And they did! Thank you Dr. Merkow. If you've been dealing with back pain, i highly recommend you call right now for an appointment.

This review is for the lack of care and treatment my 100% disabled veteran husband encountered with…read moreprovider Harpreet Bal at EBN At each visit she provided no options for my husband ! She did insist on repeating the cognitive exam , even though he'd already failed to get above 12 on 3 prior tests and had a long hx with JMH of low scores (she gets xtra compensation for giving these exams ). Not so much as a baby aspirin was prescribed. No therapies , procedures or alternatives were provided ! The worst care possible and irresponsible healthcare IMO. Then we get a certified letter from the doctors at EBN today warning us they will not provide any care or service after April 30, 2026. What care ? What service ? All you did was say 'there is nothing I can do '. But you kept dragging us down to San Ramon to collect your copays and your paycheck from our visits . I sent a email cursing you out. So you threaten me with cutting him off? That's a blessing , not a curse you worthless pos! ! Avoid them at all costs ! The worst part! I thought she was an actual provider. When my husband required a backyard ADU with handicap access , we couldn't get the loan without 2 provider letters stating he was unable to manage his legal, financial and medical affairs . She doesn't have any legal authority to write letters ! None! We wasted 3 yrs with this inadequate provider with no licensure to issue statements of fact on my husbands medical condition! Complete and utter irresponsibility and misrepresented her authority from the beginning. We thought she had licensure. Avoid them at all costs

I was concerned about using East Bay Neurology because of some negative reviews but my experience…read morewith Thuy Nguyen was excellent. She listened, included me in decision making and explained everything. The front desk people were great.

Amazing physician. He has advocated for me and helped me tremendously through this year with two…read moremajor pain issues. One of the only doctors i trust and would recommend to anyone struggling with chronic pain.

I have been seeing Dr. Shinaman for 3 years. I have chronic neck and knee pain, and he has done a…read moregreat job so sometimes Ican walk a mile!! Hw is a terrific doctor and Guy and the times that I see him are like being with an old friend. He is a kind genius! His staff are great, friendly and caring. I have referred many to him.

I am also bummed that she is closing her practice. I was only able to interact with her a few…read moretimes. After multiple medical errors over the years by other doctors, that many doctors refused to properly document, she took the effort to review my records and provide the most accurate medical record that I have had since the first error in 2010- proving to be the most ethical doctor I have ever interacted with. It takes a special person to stand up against the flow in medical systems. She is that type of person. The type that would stand up and say that is wrong. Ethical enough not to work for system that were no aligned with her ethical integrity. A very rare find. She even found the root cause of the of the issues that were missed for years along with doing a very thorough GI work up-greatly improving symptoms and lessening risk damaging other organs. Noting that I have been going to a Functional Medicine GI doctor and did not have such a thorough GI work up. I wish her the best and hope that everything is ok with her. We are not sure why she ended up closing her practice, I hope everything is good, but rating her closing her practice is not rating her as the excellent doctor she is. I wish that someone as smart and ethical as her would be filling the space-but that isn't happening-sadly.

So bummed she is closing her practice because she is the best PCP (if not one of the best doctors)…read moreI've had! I started seeing Dr. Michaud last year after my former FNP (and awful GI doc) ignored some serious symptoms. She has a great bedside manner, is smart, proactive, and thinks outside of the box. She even came up with possible diagnoses other specialists missed. Although we never figured out the cause, she took EVERYTHING I told her VERY seriously. As a veteran patient, I cannot count how many doctors downplay or ignore serious symptoms. Dr. Michaud not only does the opposite of those doctors but should also teach other doctors how to take their patients' concerns seriously. I was able to get in the following week after scheduling as a new patient and never had difficulty getting appointments. Her receptionist, Annabelle, and her MA, Rachel are friendly and helpful. I wish I found her sooner and had more time to be her patient. Thanks Dr. Michaud for listening to me and helping me as well as serving as an example for the care I hope to provide my patients as a family physician one day!