Yes I always appreciate good customer service over at Nate's Saw and Mower and Art really stands out as top notch . Thank you very much Art . read more

Really bummed, paid them to pick up snowblower on Sunday.still there today! Thoughts about them following through?

This was our first experience with Nate's and what an experience it was. We have a Husqvana weed wacker. My husband is an electrical contractor and very good at repairing small equipment and appliances. Our first purchase from Nate's was an Ignition coil and new spark plug. None in stock, they said it would take a week to arrive. 6 weeks later, it arrived. No luck, so the next part we ordered was a new Carburetor. It was in stock, still no luck starting. Next order was new piston/ring. Waited two more weeks and parts came in. Guess what, parts didn't fit. We took the motor and new parts and the mechanic said the wrong part was in the box. They ordered 2 and the second one was right, the mechanic installed it. Well, we replaced all the parts and still nothing. My husband tested everything, and it turned out the original Ignition coil was bad. The man on the counter admitted that there was a recall. If they would have admitted that at the beginning, our weed wacker would be working. We brought the coil in to be tested, and the mechanic said it needs to be installed, which it doesn't. Back home again! Brought the weed wacker back to be tested. The mechanic said it would be done the next day. That was 2 weeks ago. The counter person said she didn't know why our weed wacker was there as the mechanic is at least 3 month out. We're done! We paid for a coil that's bad! We live in Jamestown and went to Nate's at least 8 times. Worst customer service we've ever seen. If I could give 0 stars, that is what they deserve! read more

Update on my chainsaw service; Got home and needed to limb-up a few things in the garden. This was the first time using my Stihl since I had it (supposedly) serviced by NATES. First thing I did was check the oil and gas. THE OIL WAS COMPLETELY OUT. Pissed off, I filled it up. Then filled the gas reserve up with new gas/oil. The chainsaw was difficult to start and when I got it running I had to leave it partially choked to remain running. It would not run without being choked. I firmly believe that NATES never worked on this and charged me for servicing it. I'll never be going here again. I HOPE NONE OF YOU MAKE MY MISTAKE Of USING NATES "RIP OFF SERVICE." read more

Always had a good buying experience when ever I have purchased from them. And they still sell gas powered tools

Holy Cow! I brought a broke belt in from my snow blower. Seriously, It had the size printed on it. They wouldn't get me a new one unless I told them the make/model of my snow blower. THE BELT HAD THE SIZE PRINTED ON IT. I left the store. I went next door to NAPA and they got me just what I needed. These are the people doing tree work in our community. these are people offering small engine repair. I laughed as I left the store. what a joke! I wouldn't hire these people to pour piss out of a boot with the instructions written on the heel. read more

repair shop......dont take equipment there if you need it fixed soon. Been waiting 2 months for my lawn tractor to be fixed. Getting mixed messages when I call. read more

Great service, incredible selection. Thank you so much for your help today. Very courteous and knowledgeable staff...We highly recommend!

My generator bike down in February and Nate's came out to service the warranty on it, it's still there 4 months later.... No calls, no updates, this place is garbage, take your business elsewhere read more

Why buy local? I purchased a Husqvarna ST430T Snow blower from them just before Christmas. During the last series of bad storms in early March it stopped running about 1/2 through the cleanup. I called the in the afternoon and they were out the next day to try to fix it on site. They couldn't so they took it to their shop. I knew there were more storms on the way, and I was starting to be concerned that I paid good money for a new snow blower that broke, and I would be snowed in if I didn't get it back. They had it back to me within 24 hours. read more

As a local who tries to support local businesses I have given Nate's the benefit of the doubt only to be treated very unprofessionally multiple times. read more

Trying to order a part for a lawnmower, guy said he couldn't get on website. I got on it with no problem at home. We have to go to the valley to get a lawnmower part. It was no problem a saw shop ordered it for us and we will get it in 5 days. Nate's could have been honest and said we don't get enough business with Toro products so we don't pay the dealer fee to them. This experience was very useless to us with our lawnmower. Toro has been in business forever. Why can't they have ordered the part? Buy local? read more

i purchased a brand new backpack blower from nates, a $969 dollar blower, with less than 20 hours on it it has broken 4 times already. it has been in the back room of nates almost its whole life while they blow me off. one time i was forced to pay for the repair even under warranty. it has now been in the repair shop for about four months this time. when i call or ask nobody has looked at, they cant get ahold of the stihl rep. i was told to buy another new one and we'll give ya 100 bucks off. dont expect to get quality or service here read more