Natalie is extremely good. I go weekly because she helps my nerve pain so much. I highly recommend her.

If I could do 0 stars I would. I went to her once on vacation to Napa. I literally live on the east coast and this lady has been texting me for the last 48 hours harassing me nonstop. She asked me if I knew anyone in Napa and if they needed massage, haircuts, or care for the elderly? I'm assuming she isn't licensed to do any of these services and is just looking to make money. Extremely unprofessional and crazy! Take your business to a licensed professional! When I went for the massage I did not sign a waiver or anything, which I thought was odd, but didn't realize it would escalate to this. I wonder if she does this with all of her customers? read more

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I have been getting deep tissue massage from Natalie for over three weeks know and she does a wonderful job. She is one of the best masseuse that I have ever been too. Believe me I have tried all kinds. I would highly recommend her to anyone out there. Her full body massages are out of this world. You leave there feeling like you are in Heaven. If I could give her 10 stars I would. Love the background music that she plays. read more

Worst massage I have ever had. Unclean, unsanitized. I wish I had walked right out of there. DO NOT WASTE YOUR MONEY

This Massage Service is Wonderful and Very professional This Service helped me in all pain at upper body and lower body. I'm really happy to get this Massage Service and for sure I will be take this Service again. Recommend 100% this service. read more

I got into the accident. Hiropractor I was visiting for my problems suggested massage with Natalie. She is working in his office. After 3 massage treatments I felt much better. She aliminated a lot of pain and almost restored my shoulder motion range. My neck is as good as before an eccident. Very professional and her hands are like magic. Jack read more

So I was a bit nervous walking in, not in a fancy spa kinda place... in chiropractic office, but getting beyond the exterior looks... it was an amazing massage! Way less money for a longer better massage than most fancy spa's... and yes I've been to many of the best spa's. If your looking for a great massage at a great price and can live without all the fancy stuff that you can't use anyway because of COVID...this is a good choice. read more

I only chose 1 star because I couldn't choose 0 stars. Natalie is extremely shady. My mom purchased a gift certificate for me, but Natalie's hours are ridiculous and she is incredibly hard to get ahold of. There are 2 different addresses given for her business, and she doesn't answer or return phone calls so I was unable to find out which address is correct. After a couple of weeks, and many phone calls, Natalie finally answered and I asked for the money back because I can't work with her schedule. She has fought with me for weeks now in text messages. I finally convinced her to give the money to return the money to my mom, she said she would send a check. 2 more weeks goes by and still no check! At first she said she didn't know how to refund the CC, but once I left a review on her website, she figured out how to refund the card after trying to tell me that the sale never went through. Then the refund came through but it was only half! She is now claiming that she gets to keep 50% for a cancelation. We were never shown or told about a policy that states 50% refund for cancelation. I'm still in the process of trying to recover all the money my mom spent but she is arguing about it. Beware!!! She was a no show also for a friend of mine who drove an hour to get a massage. read more

Natalie's prices are more than reasonable and my deep tissue massage healed all the pain I was in. She is friendly, polite and accommodating. A no frills and thrills operation. Just a hard working skilled masseuse serving the public faithful and sincerely. Will hire her again as necessary. read more

Very good massage. Scheduling is extremely easy. She is very attentive and courteous. Would highly recommend. She was able to help me with my old back pain. Regards, jack read more

I had been going here for almost 6 month and feel much better from when I started My hands and legs are moving easier and the whole body is not so nam anymore After having an accident and some health issues it's been hard to recover but Natalie really helped me with that!!! Definitely recommend!!! read more

I should have read all the reviews before I booked this massage. I never got the massage and am mad at myself for even walking into that office. First, there was someone else waiting who she told to come at 8:00 pm even though I had booked online. Then, the place was super gross and unclean. I am mad that I even got dressed and laid on the table. Then started thinking, this is an empty office and there is a man in the waiting room and I am on the massage table. Not sure what scam was going on but I got dressed and ran out of there. read more

DONT DO IT!! First off she didn't even know she had appointment scheduled till I called her. she was 15 mins late to the appointment. 6/18 During Covid. She didn't wash her hands before touching me. The room I was in was not sanitized nor cleaned. It was the dirtiest most unsanitary massage room I had ever seen. I have very sensitive skin and 5 min into massage my whole back was itchy. The products she used were old and not in there original containers and she DOES NOT FOLLOW STATE BOARD REGULATIONS. there were 3 beds in the room. Crowded room and hard to clean. Client prior must have sat in one of the beds after their massage because they left an oily butt stain that Natalie didn't clean, disinfect and sanitize. I don't know how's she's still in business. I wasn't going to wrote a review because I felt bad for her honestly but today she called 6/20 8 am because she thought I had rescheduled and when I said no she simply hung up. Not a oh ok I'm sorry. Thank you! Have a great weekend, I don't know, something an actual owner would say. I can't deal with rudeness and someone waking me up like that. So here it is read more

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Beware!! Schedule an appointment with Natalie, and confirmed 2 days before and she was a no show. I traveled 2 hours for this massage, and it was for my birthday, thanks alot ..ugh! After several calls, messages and emails she had the nerve to text me an 1 1/2 after appt time to ask me why I didn't come. So unprofessional!! Don't waist your time! read more

In my experience an hour long DT massage in the Napa Valley is a lot more than $50. In this instance my sweet husband was trying to surprise me with a massage for Valentines Day, he doesn't know any better. He booked the massage for Valentines Day at 3:00pm. The first red flag was that Natalie emailed him a week before the appointment claiming he had missed his appointment. He double checked the time and day thinking he might have made a mistake. Nope, the appointment was indeed for February 14th at 3:00pm. At that point he decided to do some research and discovered a ton of bad reviews and people saying Natalie no showed their appointment. He let me know what happened and I reassured him it was OK, if the appointment happened great. If not we will just get his money back. I called to confirm the appointment, no response. I emailed, no response. I texted and got a simple thank you in reply to my request for confirmation. Day of the appointment I show up 15 mins early to the location, which is a chiropractic practice in an office building. The doors were locked, lights off, not a single car in the parking lot aside from my own. I wait until 3:05 and text her asking if she is going to be there. Nothing... I go home and continue with my day. I get a text at 4:45 saying "I am here" I reply great, our appointment was at 3:00pm, I would like my money back please. I didn't hear you she says. I reply that's because you weren't there. And again ask for a refund. She says you can come in at 8:00pm, this is the best I can do for today. I decline and then ask for a refund for a third time. She then tried to tell me I went to the wrong location. I send her a copy of my receipt, her website, and Google all showing the location I went to. After going back an forth about sending a refund a few more times, she then tells me to come and get the refund because she doesn't do it virtually!!! Please do not waste your time and money on this scam of a business. We lost $50 and it appears from other reviews that we are not the only ones. There are a ton of really nice spas and massage locations in town who's prices may be higher but you will find they are well worth the cost. read more

Visited Natalie's massage this Friday and received absolutely wonderful treatment I had a carpal tunnel syndrome and cervical spine injury Natalie took care of me Found my weak spots and made my body align in the way that everything made perfect sense again She suggested some of the unique untraditional method that helped me to get well . Definitely recommend!!! read more

Made a 2 hr appointment and didn't regret it Natalie fixed all of my energy wholes and relaxed my muscles. Aikes and paints became to be deminished and I felt much stronger and happier The place was nice and relaxing Totally loved her Himalayan set... If you are looking for renew and balance yourself this is definitely the place to be!!! read more

I had been going to Natalie for over 4 month and she did a really good job on my sore areas I had several injuries and tendonitis She found a pressure points that relieved pain and help me with my physical performance during the day. If you need a good massage Come and get it!!! read more

Made online appointment, received confirmation. Natalie no show. Office is in a Chiropractor's, he was no help either. Waited 20min and left. read more