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Natalia Elson, DDS

3.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

Services - Natalia Elson, DDS

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Natalia Elson, DDS Photos

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9 years ago

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9 years ago

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The Smilist - Dr. Gary Rosenfeld is proud of our treatment rooms, where TV is available for viewing during procedures.

The Smilist

(39 reviews)

I have been going to this location for a few years, and unfortunately, my Dentist left the group…read more My Hygienist, Natalie, is always exceptional! I visited the group on Wednesday, October 16, for my six-month cleaning, and Dr. Michael Wakily was assigned to do my checkup. When he entered the exam room, he did not introduce himself; however, trying to bypass that oversight on his part, I joked that he came highly recommended as my regular Dentist left the group. Dr. Wakily examined my mouth and found three cavities. I asked if it was possible to have the three cavities repaired the same day, which he affirmed could be done as it would only take 30 to 40 minutes. He also indicated he would forward the information to the front desk, after which he left the exam room. While in the exam chair, a lady approached me and presented paperwork indicating the amount covered by my insurance and my out-of-pocket cost to repair the three cavities. I explained to the individual that I had overpaid on at least two prior occasions when immediately paying out-of-pocket costs calculated by Smilist East Islip, as confirmed by the Explanation of Benefit (EOB) that I receive a few weeks after every procedure. I further explained that in none of these instances, I was reimbursed by Smilist. On that end, I asked the individual if they could bill me when they ascertained the amount I would owe, as I had no problem paying it. The individual explained she would check with the doctor (Dr. Wakily) and get back to me. No more than two minutes later, the individual returned to the exam room and explained that I would have to wait until the bill was submitted to the insurance company, at which time I would know my exact out-of-pocket cost, which would be a few weeks. Here's the kicker: The individual said Dr. Wakily would only do the procedure after my out-of-pocket cost was determined. My problem with Smilist East Islip is that they seemed overly concerned about money, I/O the patient. No one truly heard me regarding my overpayment scenario. I have always paid for my out-of-pocket costs without incident. Instead of taking the time to understand my situation as a patient, they preferred not to do the procedure, even after it was affirmed that it could be done the same day. I have worked in corporate America for over thirty years, and every time I had a conversation with one of my clients (large and small), they would always tell me that customer service is more important than costs. Smilist East Islip needs to be reminded of that critical fact! Smilist East Islip lost a long-standing, good-paying customer today!

Wow. These reviews are very interesting. I went there this spring and was told I needed 2 root…read morecanals and 2 crowns. And had it done at $2500. I recommended my wife Rachael to them to fix a tooth another dentist failed to fix and came home to tell me she needs 3 crowns and was given a quote of $3100.00, hmm I am going to have a 2nd opinion for her and will report back.

Natalia Elson, DDS - oralsurgeons - Updated May 2026

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