I have been going to this location for a few years, and unfortunately, my Dentist left the group…read more My Hygienist, Natalie, is always exceptional! I visited the group on Wednesday, October 16, for my six-month cleaning, and Dr. Michael Wakily was assigned to do my checkup. When he entered the exam room, he did not introduce himself; however, trying to bypass that oversight on his part, I joked that he came highly recommended as my regular Dentist left the group. Dr. Wakily examined my mouth and found three cavities. I asked if it was possible to have the three cavities repaired the same day, which he affirmed could be done as it would only take 30 to 40 minutes. He also indicated he would forward the information to the front desk, after which he left the exam room. While in the exam chair, a lady approached me and presented paperwork indicating the amount covered by my insurance and my out-of-pocket cost to repair the three cavities. I explained to the individual that I had overpaid on at least two prior occasions when immediately paying out-of-pocket costs calculated by Smilist East Islip, as confirmed by the Explanation of Benefit (EOB) that I receive a few weeks after every procedure. I further explained that in none of these instances, I was reimbursed by Smilist. On that end, I asked the individual if they could bill me when they ascertained the amount I would owe, as I had no problem paying it. The individual explained she would check with the doctor (Dr. Wakily) and get back to me. No more than two minutes later, the individual returned to the exam room and explained that I would have to wait until the bill was submitted to the insurance company, at which time I would know my exact out-of-pocket cost, which would be a few weeks. Here's the kicker: The individual said Dr. Wakily would only do the procedure after my out-of-pocket cost was determined. My problem with Smilist East Islip is that they seemed overly concerned about money, I/O the patient. No one truly heard me regarding my overpayment scenario. I have always paid for my out-of-pocket costs without incident. Instead of taking the time to understand my situation as a patient, they preferred not to do the procedure, even after it was affirmed that it could be done the same day. I have worked in corporate America for over thirty years, and every time I had a conversation with one of my clients (large and small), they would always tell me that customer service is more important than costs. Smilist East Islip needs to be reminded of that critical fact! Smilist East Islip lost a long-standing, good-paying customer today!

Wow. These reviews are very interesting. I went there this spring and was told I needed 2 root…read morecanals and 2 crowns. And had it done at $2500. I recommended my wife Rachael to them to fix a tooth another dentist failed to fix and came home to tell me she needs 3 crowns and was given a quote of $3100.00, hmm I am going to have a 2nd opinion for her and will report back.

I've been seeing Dr. Sloan for a few years now and he's the best dentist to date. His patience and…read moreexpertise are like none other. My teeth and overall oral hygiene feel and look much better than in the past. The entire staff is very nice and welcoming which make for a much more relaxed visit when teeth can make me feel so stressed out. If you're looking for a dentist give Dr. Sloan a call, he's absolutely the best you can ask for. It's too bad there's not a sixth star because I'd give this office the 6

I absolutely hate the dentist!!!! It's been years since I have been to one and I have to say the…read morestaff at Dr. Michael Sloan's office was so welcoming and friendly. I was super comfortable and they were very attentive. I actually enjoyed my visit and I am very pleased with the work they did. Everyone very down to earth ! I'd recommend this to anyone!!

I saw Dr. Michael Simonetti after I cracked my tooth and needed a new crown. I had terrible dental…read moreexperiences in the past with a previous dentist and have had considerable anxiety surrounding dental appointments. I was fortunate enough to referred to Dr. Mike by a friend. He was gentle, professional and reassuring. He explained everything to me before he did it. I am glad to have finally found a dentist I am comfortable with and trust after over 30 years.

Well I went to this dentist for many years & wasn't thrilled but honestly i didn't want to look for…read morea new dentist & I got done what I needed done. HOWEVER, that all changed the day my teenage daughter was assaulted at the Islip train station & had a front tooth knocked out not long after having her braces removed. I was going through a separation & couldn't afford an implant and the dentist looked at me with his beautiful daughter standing next to him and said this is my daughter and if I couldn't afford implants this is what I would do so I took him at his word and boy was I sorry I did! My daughter's beautiful smile was worse when we left than when we walked in. The craftsmanship was awful and I was so sadd for her! Do yourself a favor. Go to great expressions or better yet save for implants but this was a very disheartening situation and I wouldn't take my dog there now!!

I've been a patient of Dr Bob for almost a decade. I've had dentists that caused a lot of damage…read moreand pain when I was younger. I've easily had 10+ root canals and I can't even count the additional work. A few issues are even from poor work done by other dentists since I was a child. I was terrified of dentists. Dr Bob has been gentle and patient and always concerned with me being comfortable. He's worked with me when I didn't have dental insurance, more concerned with dental health problems getting worse if I waited until I had insurance coverage. He puts his patients first. I can't praise him and his office enough. The staff is friendly and helpful. They have 2 locations and I've had great experiences in both offices. They've become family!

There are two brothers in this practice, both are really good. I had a root canal done. They are…read moreexceptional. They both worked on my tooth, one in a serious emergency situation. The other completed the work. Besides, their professionalism, they appear to be good guys. However, there other associate J. Schminelli, who orginally started the work and screw it up, resulting in the emergency situation, is a butcher, with him I felt I was in a fast food line. But the other (two)brothers I would recommend highly.

While visiting family on LI my temporary crown fell out . Not only did they make the time to see…read moreme as emergency new patient but they didn't charge to re-cement my crown . This shows how caring a dentist Dr. Nick is and his staff is also amazing. Words can't express my gratitude Wish I lived closer!

Very friendly and accommodating staff. I've always hated the dentist and getting cleanings but not…read morehere!! No pain at all! I highly recommend Navarro Dental Group to anybody who has ever had a bad experience at a dentist or just anyone who needs one in general!

the office has grown and sadly - it has lost its caring feeling love Dr Shakin but the office staff…read morehas lost it caring homey feeling- it seems like they don't care about clients any more

This doctor ruined my teeth. Although I needed bonding, she suggested a roundhouse cap. My teeth…read morerotted underneath them. One of them cracked and although I told her I would go to a prosthodontist, she insisted that I let her fix it. She charged me more money and then abruptly said that she could not and that I should go to the prosthodontist. In order for me to fix the work that she screwed up will cost me $11,000! DO NOT GO TO HER AND TELL YOUR FRIENDS. My picture is what I looked like before I went to this doctor.

Dr. Schwartz and Dr. P treated both my girls and helped create amazing smiles. Now that my girls…read moreare older it's now my turn. I highly recommend this orthodontic practice.

My first visit was amazingly quick and Easy. Staff and doctors treated me like I cared to them. My…read moreinitial thought was skepticism but I was pleasing surprised by the modern office and technology. I highly recommend this office and team for a beautiful smile.