We hired AAA Marble to install kitchen countertops. While the installation was eventually…read morecompleted, the process was slow due to the worker frequently using his phone during work hours. What followed was deeply disturbing. That same night, the worker named Carlos returned to our home uninvited, entering through a back window. He attempted to enter our bedroom while we were sleeping, and we had to forcefully remove him from the premises and call the police. He fled before they arrived. To make matters worse, we later discovered the word "MRSA" spray-painted on the counters that had just been installed. This entire situation was traumatic, and a police report has been filed. This was a frightening and unacceptable experience. We are sharing this to urge others to exercise caution if using this company. Make sure you know exactly who will be working in your home, and take precautions to protect your household. If they send someone named Carlos Caraballo to your home makes sure your windows and doors are locked every night there after.

We used AAA Hellenic a bit over a year ago for a fairly large home reno. Kitchen island, kitchen…read morecountertops, and a bathroom countertop. We shopped around first and found AAA Hellenic to be the best combo of pricing and options. Briana Berkowitz was our primary rep to help us. Install went effectively as planned, except the bathroom counter ended up tearing up a bit of sheetrock. The guys came down and showed us immediately what happened, which we appreciated rather than try to hide something. It was relatively minor and we chalked up to cost of doing business. A week or 2 after the install, we noticed that we could see the rectangular marks they use to grip the pieces. It's minor and only noticeable in a certain light, but we could see 2 of them on our island piece. My wife worked with Briana (who worked with her manager) and they offered to either replace the piece again or offer us $600 as compensation. My wife I think wanted the piece replaced, which is kind of a pain and I was leaning toward the refund. After going back and forth on it, life got busy and we ended up doing neither. A year later, we just called and they still gave us the $600, no questions asked. It showed up in our account within 24 hours. We just saw a third rectangle, so slightly disappointed we can see those spots even if minimal, when you'd like for something this big to look perfect. So probably ~3-3.5 stars for installation. But 5 stars for service with the way they handled things, can't ask for much more. We would recommend and likely use them again in the future.

Our first experience with The Shade Store was in the fall of 2020 (Philadelphia location)…read more At the time, we ordered automated solar shades and were extremely pleased with the quality of the shades and level of customer service from The Shade Store. When it was time to order 13 new shades for the rest of the house, we knew we would go back to The Shade Store. Sure enough, another great experience with Randy, Michele and Rich who went above and beyond to make sure the shades reflected our aesthetics and needs. We are extremely pleased with our experience and highly recommend them.

Customer service is very poor. Seven days and still waiting for a response to my inquiry after…read moreleaving multiple messages via email and phone regarding the status and timing of my order. Cathy told me she would keep me updated but I guess once they have your money you are no longer a priority. Cancelling my order and going somewhere else. Contacted Karissa as requested and never heard back. Was told my order was cancelled and I would receive a refund but they continued with making the order, shipping it and now won't respond back. This has been going on for over 3 weeks. Very poor customer relations. I would advise staying far far away from this company which by the way is not BBB accredited. Lack of follow up and misleading the customer is not good business practice.

Exceptional customer service. Knowledgeable and helpful staff. Good prices. Parking can be hit or…read moremiss.

Rittenhouse has been an outstanding partner. Referred by our landscape architect, we've worked with…read morethem to select in-ground and landscape lighting fixtures for our backyard. Their access to an impressive range of products allowed us to order everything we needed from them, including several niche, custom Italian pieces. Despite a challenging back-and-forth with one manufacturer, for a product that was new to market, Rittenhouse was with us every step of the way, ensuring we got exactly what we needed. We have complete confidence in their expertise and dedication and highly recommend them to anyone seeking exceptional service and quality.

Oriental rug had animal stains. I did not know if they could get all stains out. However, carpet…read morecame back looking worse than when they took it - plus, stinks of strong cleaning fluid. Paid $572.40 to ruin carpet totally.

I drop off the rug on July 22nd. Estimated time was 2-3 weeks( rug needs to dry out. 3 weeks later…read moreI called them and I was told the rug was not washed YET!!! (3 weeks later!!!) because they don't have a proper detergent (REALLY??? - no-one told me that when we drop off the rug. They called me next day and said they washed the rug and you can pick it up 4 DAY LATER!!!! really?? what about 2-3 weeks that I was told it takes this time cause the rug has to dry out. we picked up the rug 5 days after they washed it and it looks awful, has a weird smell, does not look clean or washed, still WET in some spots. Have no idea who writes those positive reviews. paid $200. now I have to shop for a new rug.

Pretty good and reasonably priced for refinishing old pine floors. Pretty fast installing…read morepre-finished flooring. But for new hardwood, stay away! The only grain you could see was the gouges from his drum sander. Nails not set or filled. He claims to be an expert but will not stand behind his work and only knows poly urethane finishes. Ran over a staple with his belt and the same mark went up and down the floor. Said he would fix but crapped out. I fixed it for my client for free, money for materials out of my own pocket. Thanks Joe!

He doesn't even deserve a 1 star, so incompetent and not reliable. Took off on the day we decided,…read moreI set it up a month before. Never showed I called never answered my phone. Finally answered and told me his car broke down on I95. Meanwhile I heard he was in Vietnam , liar. He said he would send his cousin , who did s shotty job and never come back to do the second coat. Wasted my time and money. I am talking to my lawyer as we speak.!!

Dave did a great job on my 2 rugs, am very happy with the quality of service that I received and I…read morewill go back when my rugs need to be cleaned again.

Stain Busters is absolutely outstanding! Dave - the owner - has been cleaning my Persian rugs for…read moremany years and he always does an exceptional job! My rugs are authentic wool and silk and Dave returns them looking so amazingly clean and like new! He takes great care in preserving the integrity of my rugs, makes helpful suggestions and does repairs, if needed. Dave is consistently great with all communications and comes over as promptly as possible to pickup and deliver my rugs. You must try Stain Busters - it's truly the best rug cleaning business in the Sacramento area!

A friend told me about B and T after some not-so-great experiences with rug cleaners closer to my…read morehome. I have had several oriental rugs cleaned and repaired there with excellent results, and at a fair price. They are very experienced and knowledgeable, and will give an honest assessment of whether a rug is worth rescuing, and how it's likely to turn out. I don't mind making a forty-minute drive for the superior quality of their service and expertise.

This company is a fraud, brought my oriental rug in to be clean lady said we will give you a call…read morein a week. Two weeks pass no call had to give them a call ,lady said its done come pick it up. Pick up the rug brought it home open the rug NOT CLEANED, spent 182.00 for cleaning. Called the store talk to some rude person, told him the rug was not cleaned, he said what do u want me to do. I demand my money back he said no that rug was cleaned. Told him report him to better business bureau, he said go a head. This company do not trust them, take your rug some where else.

I came here for a new kitchen countertop project as a returning customer, having had a good…read moreexperience with their pricing and products in the past. I spoke to an elderly Asian male and let him know that I was a returning repeat customer. The guy told me the business was under new ownership but assured me he'd work with me on pricing. After selecting a granite slab, we sat down to discuss costs. Unfortunately, the conversation quickly became frustrating. The guy quoted me a price of over $60 per square foot, which I found to be unreasonably high, especially since competitors were offering similar materials in the $50 range, with additional discounts for larger projects. What really rubbed me the wrong way was the way pricing was negotiated. Instead of being straightforward, he put on a performance--asking a Mexican woman behind the counter, who I knew to be an employee from previously, if she could approve a better price. He clearly was pretending as if he didn't have final say on the cost, even though I knew he was the boss. After clearing it with this "employee" he agreed to take off a nominal $3 per square feet. I asked if he would agree to throw in a free sink, as advertised, and he did this same song and dance show where he needed to clear it first with his fake boss. Seeing through his bs, I asked about Mimi, his counterpart whom I had better dealings with in the past. He told me she was no longer with the company due to the change in ownership. However, when I returned to the yard later to look at another slab, a worker mentioned that Mimi was still employed but just off that day. That inconsistency confirmed my growing doubts about this guy. At that point, I decided to walk away. I told the owner I'd think about it and ended up taking my business elsewhere. It's unfortunate, but the lack of transparency and the pricing games they played have cost them a loyal customer. If these guys wants to stay in business he should really let Mimi run the show.

The experience with Stone House Marble &Granite was great. Jazmin was a pleasure to work with :…read moreprofessional, knowledgeable and very helpful. The measurements and installation were smooth and fast. The installation was seamless and detail-oriented. The communication throughout was exceptional. The craftsmanship is great. My countertops and backsplash look absolutely beautiful.