Napa Red Cab is under new ownership and is now in the capable hands of DANA - he is wonderful. He was on time, courteous, professional. He reconfirmed with in the morning, and was washing his cab so he could pick us up in a clean car.... And it was! He estimated that our cab fare would be one price, from our house to the Napa airport, and he actually charged us a lot less. He is now in my contacts as the only cab in Napa to use. He gets a five star rating! ***** LORI K read more

Ok! I read a bunch of reviews here, just out of curiosity, and I am not surprised and would be if there was not any bad reviews. "Bad" isn't even close to the service I received. It was October 6th 2024. I had a major surgery on the 2nd at Saint Helena hospital. My ride had fallen through and I needed to get home, so the nurses told me that my insurance would pick up the bill if I wanted to take a cab. Since it was a weekend they do not provide, but there's another company. Red cab in Napa that does weekends and they would be there to pick me up at 5:30 pm. That he did. Im a happy go lucky person and was ready to have a nice drive home maybe cracking some jokes, whatever. Instead, the little heavy set man in a driving hat, listening to show tunes didn't waste any time telling me u couldn't eat in his car as he knows the hospital gives free food to "you people" and that fine but don't eat in my f-ing car. What!?!? I was shocked he would speak to me like that. I told him I didn't have any food. Then he said if you have to throw up or pee or take a shit, let me know and I'll pull over. Don't do it in my car. So I dismissed his attitude and humored him by listening to his "road" stories, pot hole stuff, go-to drivers convo. Anyway a few of his stories he got heated at the end and raised his voice at the incompetence of the road officials. I'm thinking to myself I don't want to make this guy mad. In the meantime he drove right past our turn. When I said, hey, you just passed where we need to go. I am not exaggerating, he slammed on the breaks as he pulled over and said no I fucking did not that's not the way to where we need to go. I'm like, yes it is, as I double check the sign. He kept yelling no it's not. I said I live where I live and this is the way home. He said, so you're going to take me over the mountain? I said I live in the mountains so yes. Then he proceeded to tell me the road was closed and we're lucky it's Saturday and they won't be working. I said oh they aren't working in the road, they're done w that. He kept wanting to be right I guess. Raising his voice and cussing at me. I had to bite my tongue. When we got to a part of the road where they had been working I said that's probably what made you think they were working on the road. He again said to me that you'd think "you people" would appreciate a free ride and give directions a little nicer. And motioned the steering wheel towards the side of the road again hitting the brakes. Mind you both times he did this it really hurt my chest as I just had a lobectomy 4 days earlier. The seat belt was locked so it was very painful. I mentioned the first time that I just had part of my lung removed. His response was, that it wasn't his problem and I should learn to be nicer since I was getting a free ride. I said, someone's paying for it. And that's when he threatened to pull the car over and let me out right there. I almost wished he had. It was the most horrible experience and the best way to describe his demeanor is if you've ever been with an abusive spouse? That's what it felt like. I don't scare easy and I have a hard time just letting someone talk to me like that. But I bit my tongue and was afraid to tell him where the next turn was. So when I did I said it overly nice with sugar and a cherry on top. He very sarcastically said, well thank you. He pulled up to my house. I grabbed my things, should have had assistance due to my surgery but I just wanted out of his show-tune mobile. I didn't say a word and I didn't look back. I was so blown away at this man, I really couldn't believe it. read more

Quite poor and inflexible customer service. Get an Uber, Lyft, or Black Tie instead. They really take advantage of the fact that there aren't many cab outlets in Napa Valley. read more

Super rude receptionist. If not we don't have Uber option due to late night ride. Would not use their service.

We were told to call this company to get a ride from Auberge du Soleil to Solebar the restaurant at Their sister hotel. We were 20 minutes late, and offered to pay the driver for making him wait. The driver was a funny guy, told us he wouldn't leave us stranded etc. Got us to our destination. However, when we called them back to get a ride back to hotel, Christy, the lady who answered told us she would not pick us up because we made her driver wait. She was rude and left us calling the hotel for a ride back. I do not know how people run business like this. If I could give 0 stars I would. Do not use this service. Besides her meter will run you over $55 for that ride vs Uber $30. And if you reach out to hotel it may even be free. Save yourself the trouble. read more

Napa Red Cab - Business card - Taxis Near Me - Napa, California

I kindly asked at 11:00 pm they are still accepting faires (google said they were closing soon). The cunt that answered the phone said, "do you think I would answer the phone if we weren't taking fairs, Jesus Christ." Then hung up. Nice, asshole. read more

I wish I could give this business negative stars as that is the review it deserves. The owner/dispatcher, Kristi, is one of the rudest people I have ever encountered. Avoid her like the plague. Just look through the reviews and see her nasty responses to people who have had the unfortunate experience of interacting with her. It is absolutely fine if she does not like the ride-sharing companies, but to take that out on people who are trying to utilize her business is preposterous. Do yourself and your friends a favor and AVOID Napa Red Cab. read more

I have never been spoken to so rudely in my life. This lady is so insanely disrespectful. Please do not give her your business. She is an absolute joke. I asked her how much my ride would cost and she said "since you're asking it's clearly more than you can afford." I will NEVER use this company again. read more

The dispatcher, who I believe is also the owner, is absolutely terrible. I called to ask how I could confirm my ride since there was no confirmation email and she gave me so much attitude for no apparent reason. I know there are scenarios where the customer isn't always right but in this scenario her attitude and flippant responses were unexpected and indicated she had some sort of anger issues. Then I was just nervous she wouldn't send a car on time just to spite me, so I was having anxiety I wouldn't make my flight. Would never use this service again even though my driver and drive was perfectly fine. Not worth the anxiety or the unnecessary attitude! read more

Napa Red Cab was extremely professional and beyond knowledgeable of the local wineries, restaurants and attractions. They know how to navigate the local roads, back roads, highways without reliance on GPS like Uber drivers. if you have not been to Nap before, you are going to be driving in circles lost if you have a drivwr using GPS. We will 1000% use them when we return. read more

I used Napa Red Cab recently to and from San Francisco for a conference. Christy was polite and helpful. The driver was polite, on-time, and a good driver. The service may have cost more than an Uber, but as a single woman, I felt safe, knew I could rely on being picked-up at the appointed times... and that is worth it to me. read more

The dispatcher is an angry person. Very negative and defensive attitude. I voiced concerns about prior history of the cab not showing up and she became defensive and angry with me. So sorry for there loss for cab fares. read more

Called in to book a ride and was turned off by the attitude of the dispatcher. I've never felt strongly enough to leave a review for anything before but this girl was a huge pain. Would highly recommend any service except this one. read more

I tried to schedule a ride to the hospital for surgery. All I got from dispatcher was lip service and a treat to hang up on me. I am a 70 yr old twice cancer survivor, the last thing I need is grief when I needs to go to the hospital. God help anyone that is in a hurry or has an appointment. They obviously do not want to take trips to Kaiser Vallejo and they should just say that so you can move on. That's what I did, next call was great. These guys or I mean that woman needs to get her act together or find another job. read more

This is the rudest nastiest woman I've had to listen to multiple times. I work with a handicapped person who needs a cab after every shift. After an hour she came back in and said she was still waiting, I called and this crazy woman answers the the phone I tell her what I need, and she starts screaming at me about four times and other stuff I couldn't understand, and when I said "excuse me?" She hung up on me. My coworkers even heard her. Most unprofessional, discourteous, disrespectful, waste of space. Don't use this company!!! You're not ally to leave 0 stars but boy I wish I could. We called a different company. I suggest you do too. read more

We tried multiples time during our trip to utilize red cab services. They were incredibly rude and unhelpful. We ask politely to be placed for the next available as we were stranded and the dispatch was rude, unfeeling, and mean. I was scared and needed help. Nearly unhuman. read more

Extremely rude Company and Owner ! Don't ask this company questions they will be annoyed. I was recommended to use them in order to get on a property being that I'm visiting on vacation it was the most aggravating call I ever made during my vacation that I wish I never made. read more

I booked a cab for a trip SFO to Napa and specifically requested a babyseat. when I arrived at SFO, first the cab was 30 mn late (shortly after midnight) and second there was no baby seat, i.e. I could not use the cab because California law forbids cabs to take toddlers without a babyseat. I had to find a alternative on the spot. Napa red cab offered no apology. read more

Att: Jennifer R, Aaron F, Raymond B, Carrie P. Cheryl P. , Natalie C, and Spencer S. - please feel free to ride over on a bus together. If you want an auto-ma-ton for a driver it doesn't speak well for you in these times of diversity... Sorry, I couldn't help myself either. Chris read more

While I understand how difficult last minute scheduling can be, the owner was less than willing to work with me on some schedule changes. Not only that, she was rude to me both times I called. Sadly, I would not recommend using this service given the lack of flexibility or willingness to accommodate paying customers. Sad to have to eat $350 for a car that we weren't even able to take. read more

If you need a cab, I'd highly recommend. Called the day before for an airport run from Napa to SF Airport at 5am. They showed up early, were extremely friendly and got us there safely. Thanks guys! read more

Worst experience I have EVER had in my life. Not only when trying to call a ride, but in customer service as a whole. The dispatcher not only was unwilling to help me simply because I originally took an Uber to my destination (????), but she also chose to be so mean during the interaction it was shocking that I was speaking to an actual business. I've never experienced a worse customer service experience. I was stranded at my destination simply because of what appears to be her disappointing level of pride at her company. Apparently she is married to the owner so I'm sure there won't be any changes happening, so just take this as a fair warning that you should invest your time and money elsewhere. read more

Just a genuinely bad experience using them. Ordered a cab and was told I would wait over an hour for it. Called back shortly to cancel it and was still charged $50. Rude customer service and just generally all around poor experience. I've used them in the past and they are a last resort but even as a last resort, you're better off walking. They are the reason Uber exists. read more

Unsafe and rude driver.The driver who showed up was unmasked and responded angrily when politely asked if he was vaccinated. Very awkward journey. I don't think he is even legal? And they didn't respond to my complaint. Avoid this company . read more

Wish I could leave a 0 star Review for the worst customer service I've ever experienced. Called to reserve a cab and the human who answered was a COMPLETE *unt and I don't use that word lightly. From the moment she picked up the phone, she was VERY annoyed and therefore bitchy about the basic, typical questions (eg, whats the rate, how long until a cab can be dispatched) I was asking regarding the service and in the end hung up on me. read more

On time and good drivers. Very knowledgeable of the area. However, the drivers provided some strange comments that made us uncomfortable. Would not likely use again. read more

DO NOT USE THIS CAB COMPANY! After waiting for an Uber for a while last night we called Napa Red Cab for a ride. (We have been working 16 hours days for the past week in Napa for fire disaster relief and we were extremely tired and desperate to get home) The Uber then accepted the ride and showed up just before the Red Cab driver did. The driver yelled at us when he saw us getting another car. He then drove to our destination at the hotel we were staying at and arrived before we did. He confronted us yelling as we got out of our Uber. We told him to calm down as this was a $10 fare. He then took out a gun and pointed it to my chest continuing to scream. We walked away into the hotel in shock. Pulling a gun on us for getting into another car for an 8 minute drive! When we called Napa Red Cab company to report this, the dispatcher said "yeah they know this guy does that" and that it was our fault for losing them money. If this is the stance of the company to stand by a mentally unstable psychopath with a gun, then this is an extremely dangerous transportation company. If you care about your life and safety do not ever use this cab company. We filed a police report and are hoping there is action taken against this violent unstable driver and the company in general for standing by this behavior. Terrible unprofessional customer service with extremely dangerous drivers. read more

I was very disappointed in the condition of the taxi. The floor was dirty and it had a terrible odor.

Used throughout our 4 day stay in Napa. Used their meter services, airport transfer to SFO, 3 hour window block for wineries. With the lack of Ubers in napa, this was the best way to go. Easy to arrange the morning of each day with the dispatcher. Timely, efficient drivers, made it effortless. would recommend and use again. Was easy to arrange pick ups to and from wineries and then to and from restaurants for that same day. No issues calling after dinner 10 minutes ahead of time for transport back to hotel. Would use again and strongly recommend. looked into more expensive car transfers back to SFO so glad we just used red cab napa instead. read more

I have ridden with Napa Red Cab six times in the last two months and I'm happy to say that I really appreciate the prompt courteous service as well as the clean shiny new vehicles and the well groomed well-dressed polite drivers. Thank you and best wishes with your new endeavors. read more

Beware the worst!!!! The people that work for this cab company are totally rude and unprofessional. So unreliable, they will tell you they can pick you up then not answer the phone! We were stranded for over an hour and the company wouldn't answer after saying they were be right there in 15 mins. I would NOT recommend anyone to use this cab company if you are visiting Napa, try Black Tie Cabs, Uber or Lyft. ANYONE ELSE!!! read more

Our driver was incredibly rude. He charged us a dollar a minute for a "wait fee," when he was the one who arrived early to our hotel. The lady in dispatch was equally rude, refused to send a different driver, and said she told the driver to charge us extra. All of that on top of a five-minute drive that cost us $30 each way. Avoid at all costs. If I could give zero stars, I would. read more

This place apparently is annoyed when you try to use their service. Just absolutely horrible, rude customer service. Called because of a lack of ubers in the area and asked how much a cab would cost. The woman on the line gave me a curt answer, then said that there were no cabs available. When I asked whether any would come available later, she snidely said, "Yes, about as soon as you get in your uber." Seemed like a strange lack of interest in my business, but I was so caught off guard that I just said, "Ok, thank you," to which she hung up on me without a word. Not sure how they have a business if this is the way they treat customers. read more

WORST CUSTOMER SERVICE EVER! The people answering the phone are rude and get mad over anything you say. I called to have a cab sent and the man was upset because I couldn't provide the clients name or where she was going so he hung up and didn't even give me an ETA. I called back to check if someone was coming and the lady that answered the phone asked if we had just called and said "a driver is on their way, god!" and hung up. These people have NO customer service skills whatsoever. read more

So relieved! I booked a shuttle to the airport on the wrong day! Napa Red Cab saved the day. Our driver was there in 10 minutes and got us there in plenty of time and it was 4:30 in the morning! Great conversation, great ride!! Thank you!! read more

I've gotten consistently good service from this company. If you are car less in Napa I recommend them. They constantly made sure my driver was coming in a timely fashion and their vehicle was comfortable. Will use again if I'm back in town. read more

Excellent taxi service! I used their service twice 2 years ago, and 5 times this week in the Napa/Sonoma areas. Their drivers were always on time and very courteous. I highly recommend this taxi service! read more

4:45 in the morning I called Napa red cab, I told them I need to go to the Queen Of The Valley and fast. Their operator was very understanding, the driver was extremely accommodating. And above all I was at the hospital at 5 o'clock. Most important and it was way cheaper than the ambulance especially if you don't have insurance. Thank you red cab! read more

Rude driver. His demeanor was like as if he wasn't happy with a profitable ride. It wasn't just a $10 ride. I was going from Calistoga to Napa and that cost over $70. And all I met with was a scowl. If it was my choice, I wouldn't have gone with this company but the restaurant I was dining at made the call for me. read more

I was excited to see some healthy competition in the cab business, so when we needed a ride to Evan Airport Service at the start of our vacation, we called Napa Red Cab. They said they'd be at our house at the specified time. We waited & waited & waited. No car came. We called to see if they were nearby & they said that they were running late. Their projected arrival time would have made us miss our shuttle. We ended up having to drive our own car to Evans & had to pay to park it there & almost missed our shuttle. Not a great way to start a vacation. Needless to say, we will never call Napa Red Cab ever again. read more