horrible staff and management. o was there looking at an item in the sidewalk when an employee…read morereached in front of me and moved the item I was looking at for another customer. I expressed what had happened to the cashier. I continued my shopping when I exited the store listened to the employees talking to manager about me. the manager then brushed her shoulder as to say whatever about the incident. I would really stay away and take business to local Home Depot or Gilroy's.

The staff here is amazing. Any problem, every time, the drop what they are doing to help. This is…read morethe best hardware store I've ever had the pleasure.

Easily the most helpful hardware store I've been to. They always have what I need, and they always…read morego above and beyond helping me solve problems.

If you want to be treated like a friend and find what you're looking for, go to Darling's…read more If they don't have it, they'll order it. If something that you purchase doesn't work out so well, they'll replace it. I don't patronize the 'Big Box' joints anymore and the prices are pretty much the same. This store puts the customer first.

Leonard's Hardware has everything you once expected in a friendly neighborhood family hardware…read morestore, including super helpful & courteous staff, row upon row of well-marked boxes of fasteners, &c., even free coffee in a charming old structure. It is simply one of those rare homey, cheerful, and welcoming hardware stores only found in small villages. You almost expect Sheriff Andy Taylor to pop in with a smile and a reminder of the upcoming pie-eating contest. However, if you're seeking dour, disconnected (other than to their mobile phones) so-called "employees" in a garishly decorated corporate mega-box setting, look elsewhere. No thick-headed, shuffling zombies here.

Wonderful neighborhood hardware store. Clean facility, friendly staff, and wide range of products…read more As good as it gets for a small town store.

I am so grateful that Gilbert's had the foresight to order extra appliances in April!!! Our fridge…read morewent out and we went to MANY big box stores. No one had ANY AND WOULD NOT TAKE ORDERS. Suggested coming back in mid November!!!! We ended up at Home Depot and they suggested Gilbert's may have some! They were great working with and we are so pleased with our purchase!!! Thanks soooo much Gilbert's

From the owner: Gilberts Hardware and Appliances has been serving the community since 1965. We offer a variety of…read moremajor appliances, TV's and home improvement needs for whatever projects you have planned. Whether you are a do it yourselfer or just need a few bolts for a small project, we have you covered. With award winning service, great staff and a convenient location in Downtown Owosso. Gilberts Hardware and Appliances is the answer to any home improvement needs. Shop local, shop Gilberts.

It is a great place to find things you can't find anywhere else, assuming it is within normal…read morebusiness hours. You will often pay a premium for things you can find at Home Depot, so you pay for the service. While I would like to support the business more, I am always working on my projects after work, and on the weekends, usually after the business hours. Also, the lack of website is a real drag. How do I know they even have what I am looking for? I won't waste my time calling or trying to pop in during their limited hours.

This is one of those places where you do get what you pay for. You will pay more here versus a…read morehome depot or ace, but here you actually have a full staff of people that are there to help you. If someone doesn't know what you need, then they radio someone who does.

Took my ( Craftsman ) ratchet in for replacement because it stopped working properly - they come up…read morewith some bs excuse that they couldn't replace it because it didn't look exactly like the one they carry? No doubt??? Of course they update their tools and don't look exactly like a model from10 years ago! Total Joke - I left there and drove out to Ace in Durand and what do you know? A Store that backs up what they Say!! Replaced it Without Question! Shows the Linden Ace really Don't care about their Customers or Actually doing what they Advertise! I'll NEVER go there again! Notice in the pics - Old on the R and New on the L - NOT Exactly the Same!! Durand didn't have an issue replacing it

Would not re-shake my paint because it had been opened. Odd because they opened it to mix the…read morecolor. After paying 49$ a gallon and told were not going to re shake the paint you bought here " here's a stick go mix it yourself " not to mention being a local customer of 25+ yrs having spent unfolds amount of money over the years.( 5-10 grand ??)... I'll drive to the big box store in Fenton. Thanks for nothing

Great selection and great service - really, a great selection for local hardware. Old fashioned…read morehardware experience. Paid for with higher prices than at big box or online.

I've been in here twice and the same thing happens, they ask you what you want, and then tell you…read morethat you dont know what your doing. I went to buy a washer part. I found it myself when an employee( maybe owner) asked me what I wanted it for. I told him and he kept insisting that I didnt know what I was doing and that I was buying the wrong part. I bought it, took it home, installed it, and it was the right part!

My husband and I went furniture shopping on Black Friday after a friend suggested we check out…read moreJay's Furniture Barn. Our sales guy was Ethan. He was super friendly, honest, was there when we needed him and gave us space when we needed to think about things. We set up a delivery and the gentlemen who came were Zeke and Carlos. They were extremely friendly, helpful and professional. Also very strong, they couldn't quite make it up our long driveway so had to carry our furniture a good bit of way to the house. They handled our furniture with care and also didn't let the extra work of carrying our furniture get in the way of their friendly demeanor. They also took our old furniture out of the house for us and carried a rocking chair to the basement. Overall excellent customer service from the time we walked through the barn doors to the time the delivery guys left our house. We got a great deal on nice furniture, I would highly recommend this business to anyone needing to purchase furniture.

I am located a fair distance from the store.. I went to their website and have to say. A place that…read morecannot put prices on their website, trying to pressure me to call is about all I need to see. They may be great, but I don't need to be told to call and jump thru the hoops of some salesperson just to get a price. I am already considering over an hour drive to go get a recliner. I would like to have more than just a catalog picture. Price as well as what fabric options before I burn a tank of gas to get there. Now they may have a wonderful staff and service. I do not know yet. The website and it's lack of information on the pieces I was interested in and the "call for best price" and "request more information" forms to be emailed what I need to know (and giving them my email address in the process) was enough to put me off. Until that changes, I will look elsewhere.