Not to happy about the customer service from Barry. Tried to come in for some assistance and got…read moretold numerous times i couldn't attain a usual service they do. Never happens whenever Matthew is there. Just saying. I dont know if Barry was having a bad day or just didnt understand what i was askin for when he implied i was trying to break into cars, but that if Barry is supposed to represent O'Reilly's, yall might want to re-think that.

family member went in and was not helped and employees didn't even want to help find the tool we…read moreneeded.

Amazing workers and helpful, you have great staff ! Thank you for helping me while I was stranded…read moreand letting me use your services and support thanks :)

This place used to have the best customer service for many years. I don't know what happened, but…read moreit has gone down hill. My wife bought a new battery (one of several) and the kid at the counter just said "ok, thanks". He didn't offer to install it, take it to the car or even open the door!!! There were 6 or 7 employees and not one of them offered to help. They were standing around talking about a party they went to. I called and spoke to the manager "Zach" and told him about our recent experience. Instead of listening, he just kept making excuses and cutting me off. Come on guys, you're in "customer service" please act like it.

I had a set of of tires mounted and balanced, for my 2017 Indian Road Master. The did a great job,…read moreand returned them to fast. Very pleased. Thanks, Larry

Just wanted to ask 2 questions and I got lectured about how much time he doesnt have. I couldve…read morebeen off the phone by the time he stopped complaining.

Will have plenty to say, once i locate the missing receipt. Starters though, atrocious customer…read moreservice at the Sonora Walmart auto center. Well deserved No Star.

What a bunch of lazy incompetent people. I so regret ever bringing my vehicle to this place. I've…read morehad nothing but problems with their work. Wheel squeals now after having new tires installed. Truck was overheating after getting an oil change here because they didn't add enough oil. And when I came back for ONE tire repair it took them 2 hours! Do yourself a favor and go elsewhere otherwise you'll waste your time and money here waiting for these idiots to figure things out and actually do some work. The wanna be comedian in the hat and pony tail at the desk is a smart ass jerk too and incredibly unhelpful. I will never come back here!

So happy to have ccs supercharging at 40kw , the last available before Pinecrest lakeread more

I take my company vehicle here because they're one of the only places in town that accepts the…read morefleet management card I have to use. The staff is friendly and the service is performed well. The only complaint is a total hassle every time I'm trying to get a ride home. They have a courtesy vehicle but every time I drop the vehicle here they're is always some excuse as to why I have to wait 30 to 45 mins to get a ride home. That's the one thing keeping them from getting 5 stars.

Napa makes great parts, I love the quality. Debco has been in business for a long time, they offer…read moremachine work such as turning rotors, flywheels and resurfacing heads. The older timers who do the machine work are great, however they have some employees who work the counter that are just awful, they treat you as if you are putting them out by coming in to spend your money there. As customer facing employees it is your responsibility to treat customers with respect and courtesy, they need your help to figure out what parts they need, customers are not professional mechanics and should not be belittled for not being so. As a former small business owner I know how hard it is to find good help, but as a business owner it's your responsibility to monitor your employees, many times when an employee has worked a job for too long they become bitter and unpleasant with customers because they are unhappy, when this happens it is time to insist that they change their attitudes or move on. The employee who is allowed to have a bad attitude and treat customers poorly is not doing you any favors, just costing you customers. Whoever owns or manages this store.. It's time to wake up! Where is the undercover boss show when you need it?

This Napa automotive parts dealer deserves a five star rating for quality parts along with…read moreconsistent customer service for over 30 years. Highly recommend this store for your vehicle needs.

Dan and crew at The Radiator Doctor fixed me up with an affordable after market radiator for my 20…read moreyr old Mazda Miata that blew in the heat. Not only did he have the part but he showed me how to install it; had hoses and thermostat on hand; said I could bring back the hoses for a refund if not needed. And I did. And he did! Sure, the 2hr job took me four hours but Doctor Dan saved me a couple hundred bucks and gave me a DIY feel good experience. I called at 8am and had the part at 8:30am.. I was surprised he didn't do installs anymore (semi-retired, simplified his life!) but supplied just the parts actually; a blessing. Told me if I ran into trouble to just give him a call and he'd walk me thru it on the pone. True. A friend and I knocked it out in half a day and I finished with a beer. A good day. Five stars for Doctor Dan the Radiator man. -SirDaniel, Sonora

Reliable. There when you need them. And they have a pickup/delivery run daily up snd down highway…read more49 in the mother lode. They've fixed, yes actually repaired, a heater core for me and it easfrim a classic 1950s car.

I've known and used Corey for decades, he's helped me out in a pinch with trailer rentals, repaired…read moreexhausts on customer vehicles, built custom exhausts on my personal vehicles, fixed wiring issues, etc....... He's a solid dude whom I've relied on for a long time.

Bad ass place. They know their stuff. Highly recommended. No messin' around. Gotta be tough though…read more They are there to get the job done. No fuss

Made an appointment for a smog check. Appointment was on time, it took approximately 20 minutes. I…read moream a veteran and was given a discount. I had very good service here.

WARNING! Do not take your car to this place. A few weeks ago I called about my son's car needing to…read morebe towed in and they said they could get to it and possibly have it out by the end of the day. Such a big lie!!! To start with, they didn't even take a look at the car that day. We called later in the day and they never returned our call. The next day they told us it needed more items then the original estimate, which is not unusual, but the job still should have only taken a few hours. Once again, they did not call back at the end of the day and they never either picked up our calls or returned our VM. To make matters worse, we found out their hourly labor charge is much, much higher than other local auto repair places. I cannot say for sure, but I have a feeling we were gouged since the car was towed in and there was little we could do. I have already started a complaint with the Bureau of Automotive Repair.