They did it again, they figured it out, what was wrong with my pickup truck…read more Wheel bearing needed replacing...well done! Thank you!

Took vehicles here for years, many years, many vehicles. Never again. There is no reason NY lets a…read moreshop that works on vehicles inspect them vehicles. THAT makes no sense. Never again, and I spent a lot of dollars at that place.

I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

I shopped all around for a set of tractor tires in my Syracuse area. I found it was well worth me…read moredriving 100 miles to Sloat Tire . On the phone " Mike" was very professional , gave me an OTD price that made it well worth my while to make the trip out. When I showed up they were all ready for me and true to their word. Highly recommended.

Thought I'd start local and a stopped for a tire quote over the summer and spoke with Mike. I was…read morelooking for new tires and or rims by winter. Mike took down my info and looked at my vehicle. He said he would call me later that day as he was busy. He called days later asking if I'm still looking for quote. I was taken back because he was supposed to be working on prices and options. He then asked some more questions and said be patient. Never got a call. I went to another local dealer and am happy.

Just got an oil change. And. They where all very nice answer friendly . Great serves as always …read more Rebecca

Found a screw in my tire and this was the closest shop I was too and it was a God send because we…read morewere in and out of there fast with the most friendly honest people and it didn't cost an arm and a leg, I highly recommend and I'll be using this shop if I have anymore problems.

Can't say enough how much I loved my experience buying a brand new trailer from Davis Trailer World…read morea second time. Traded in my 2013 dump trailer (was given a fair trade) towards another dump trailer. Josh was my salesperson and great and easy to deal with. I live 45 minutes away with several other dealers in my area much closer, but my first experience was so great, I decided to drive farther for another great experience. They are a full service dealer and would recommend them to anyone. Looking at a newer truck and I will be going back to them for the hitch. They also have a TON of parts for trailers!!!

Great place. They always service my utility trailer and do a great job. Very knowledgeable. Great…read moreplace for jeans and boots as well..

My story is too long to tell here, but I have to say, you will never find someone with more…read moreintegrity to work on your vehicle. I did not think people like this existed any longer. And I have found he is well respected by other people in the area! I lucked out completely in picking this establishment!

Most trust-worthy, fair, honest and professional tech in town. I've been to the others here. I have…read morenothing but positives to say about Bill'a Auto

I generally rebuild my own transmissions. However time was a constraint and I was not very familiar…read morewith the NP 435 (I rebuild toploader 4 speeds for 60's Fords). I had purchased several clutches and various parts from them over the years and they have always been very fair with pricing and had great availability. So I figured I would give them a try. They were very accommodating when it came to the drop off. I was running late and they stayed a few minutes after close to receive my transmission. I got the transmission back sooner than expected and I was very happy with the price and quality of parts. I was able to speak with the gentleman who rebuilt it (George). He is extremely knowledgeable and took the time to go over all of the parts replaced and where he sourced them(quality is everything to me). It's been a year and the truck it is in shifts beautifully and I am going to bring them another to do soon! Thanks L&L!!!!

Place is a rip off had my car towed there because somebody recommended them and after they held it…read morefor a week tells me that they can't fix it because of the type of transmission ( there a trans shop) and can't tell what transmission is in it so for this they charge me for the tow and for telling me there a half ass shop $260 gone do your self a favor find a better place and some advice for the owner you should have done the right thing instead of ripping people off I would have gladly paid for the tow but to charge me a fee to tell me you can't work on it that's criminal

Tires are expensive, and I called Mavis (the new place) for prices. The guy on the phone was so…read moreaccommodating that I went there without having the price quoted. They were awful. See my review on them... As I left I saw Dunn Tire across the street. The guy at the desk was very helpful. I bought tires there, for less than Mavis. They got me right in... Within 30 minutes and I was clearly an unexpected customer. I'd definitely recommend them.

1 star for the guy at the counter, 5 stars for the mechanic…read more My husband made an appointment a few days in advance for 5 PM. We were concerned when we arrived because the bay doors were closed and there was only one car in the parking lot. I had also booked an inspection via the website the week prior, but my appointment was canceled due to the technician not working during the time I scheduled it. (This issue was resolved, and they squeezed me in the next day.) We arrived 15 minutes early and saw that the employee working the front counter was sleeping in a chair directly across from the main entrance. My husband and I talked for a few minutes, hoping to wake him up, but he remained asleep. Eventually, my husband walked closer and said "excuse me" a few times--still no response. At that point, we were genuinely concerned for his well-being. After raising his voice slightly, my husband finally woke him. He asked if anyone else was there, and we told him no. (The bay doors were closed, and we weren't about to go through a door labeled "employees only.") He half-heartedly blamed "PJ" for us not being helped, but it was clear he was the one responsible for the front desk. Once he found PJ--who was literally just in the back of the shop--PJ quickly got to work. It took him about 10 minutes to find and patch the leaky tire. We spent more time waiting for the receptionist to wake up than we did getting the actual repair done. Overall, we were disappointed with the customer service but very thankful for PJ. We will not be returning or recommending this location to anyone. My suggestions: 1. Replace the employee who was sleeping at the counter. 2. Fix the website so that: * Appointments can only be booked during timeframes when the correct technician is available. * Booked appointments appear properly on the employee side, so that even if someone is napping, they have a chance to wake up before the customer walks in.