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Napa Auto Parts

5.0 (1 review)
Closed • 8:00 am - 2:00 pm

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3 years ago

Very helpful and knowledgeable staff. Will go out of there way to help you with all your auto needs.

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Chili Automotive - Clean and comfortable waiting area!

Chili Automotive

(10 reviews)

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.

Chili Automotive is fantastic!!! They go ABOVE AND BEYOND ! Multiple people there have ! I trust…read morethem with all my cars needs. I have Mercedes and the dealer said what I needed done. Chili Automotive took a look at the recommendation and could specifically say why they thought it wasn't needed at this time. They noticed a tire that they put on was different the next time I came in and asked me if I changed it and I told them no asked me if someone else had driven my car and I said no until I realize I was at a hotel and then valet kept the car in a parking garage for three days. He actually called two places and gave me the number of a third for the type of tire that was sold in Ohio. As a single mom, I didn't have a ride home. The owner drove me home so again they go above and beyond. Elisa

Fox Tire - Receipts

Fox Tire

(59 reviews)

Eastside

Does anyone else just have terrible car luck lately? No, just me? Fortunately Fox Tire has my back…read more My dad owed me some new tires for Christmas, so after calling around to figure out good pricing, we decided to go with Fox Tire! I can say overall that going with them was the best decision I ever made. We actually bought the tires last year (2021), they replaced all four tires and did some extra alignment work that needed to happen. Since then they've held up so well, and I haven't had to have any work done with the tires since. Though Fox Tire gave us the least expensive option, they absolutely have the BEST tires to offer, and absolutely fabulous service on top of it. A year later now, I discovered a nail in my tire and was worried it'd have to be replaced. After stressing about the expense of some new tires I ended up bringing my car back to Fox with the original receipt for the tires to get an opinion on whether I would need to replace it. Fortunately, they were able to patch my tire. FOR FREE, because I still had my receipt from buying tires from them originally. SAVE YOUR RECEIPTS PEOPLE!! They absolutely saved my life today. They weren't busy at all so they were able to take my car in right away and patch it up no problem. It took less than ten minutes. FABULOUS service. The team here is so nice and they took a huge weight off of my shoulders being able to take care of the issues with my tires so quickly. Not only do they do quality work, but the services they offer absolutely make it worth it to continue to come back to them with any issues.

Extremely disappointing and insulting experience. I contacted Fox Tire in advance and gave them…read morefull details about my set of four Hankook iON EV winter tires, including the size, mileage, tread depth, condition, and no repairs. They told me they purchase used tires and that the range is typically $10-$80 per tire depending on condition and demand. After I brought the tires in, they offered only $10 per tire, then raised it to just $12.50 per tire. That is $50 total for four good-condition EV winter tires that originally cost around $1,000. The offer was ridiculously low and felt like a complete waste of my time. I would not recommend bringing used tires here unless you are ready to be lowballed.

Napa Auto Parts - autopartssupplies - Updated May 2026

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