I would NEVER recommend APT…read more - Very poor customer service - Staff and owner are very arrogant - Completion date exceeded 3 months of their target date - Absorbant cost for very poor workmanship - Honesty and integrity very questionable - True rating "NEGATIVE 10" Had the gauge re-restored elsewhere after wasting months and months and a LOT of money with these folks. Always a different excuse (to buy them time) whenever we called to inquire as to what was going on with the gauge. Look elsewhere and $AVE yourself the time and frustration.

In March 2020, we needed Chuck and Tammy to repair an Instrument Cluster for us again, the last…read morecouple we had them do turned out ok BUT this time... In good faith, we sent a check along with the cluster and told them to let us know when it was completed and what the charge would be. Well our check went through the bank and for a few weeks we didn't hear from them and could not get a-hold of them either. They didn't answer their phone and you cannot leave a message. With the Covid-19 pandemic in it's early stages we were worried that maybe they were affected by it. We even called the police for a welfare check. They were fine! Fed up with them, on a Friday my wife stopped in and the place was dark, she walked in and there he was in his robe telling her that he has to calibrate it and would be done by Monday. Well it wasn't, and for another couple of weeks we still couldn't get a-hold of them. We eventually got it back and nothing had been fixed. At this point, we bought another one from somewhere else because of them and we're still trying to get our money back!!! DO NOT USE THIS COMPANY!!!

I needed to replace the battery in my car key fob. They were SO GREAT about doing the replacement…read morefor me and showing me how to do it (opening up the key fob, etc.)

Had a great experience this morning. Needed a new headlamp for my car the crew here helped me get…read morethe right bulb and aided me in installing it! Thanks guys!!

This store is wonderful. Lavel provides top notch, friendly, mindful customer service!read more

Great Napa! Staff is knowledgeable and friendly. If you need…read moresome "real car question help" ask to talk to Steve! He is a real gem and if he doesn't know he will find out. Only parts store I'll go to!

It's Sunday morning. Meet up with friends for brunch. Notice…read moreyour car is kinda weird, but maybe it's nothing. Go through Starbucks. Realize something is definitely wrong =/ I saw the Napa sign down the road and pulled in, hoping 1) they had a computer to say what's wrong with the car and 2) they wouldn't be super judgy and reprimanding. Welp I lucked out. Ryan at Napa was super accommodating and kind and, despite the rain, checked out my engine and walked me through what was happening (low transmission fluid). He filled it up and I was on my way. Great service on what could have been a not so great day!

I have had good luck from napa, cant complain this store has a good staff. Good air filters and…read morecouple different levels off filters napa ,napa gold.

I was in the store 4 times today, and called at least 3 more times, most of the time being helped…read moreby Jiwan. He gave me world class customer service, ordering 3 new radiators for me in order to get one to him the quickest, and eventually I think he went himself to pick it up from another location. I'm definitely a DIYer, but he never made me feel dumb and was great help. The rest of the staff at this location has also been helpful during other visits but he took the cake today.

This Napa is out of my way, however everyone there is always so knowledgeable and helpful that it…read moreis where I go.

Our town only has a couple options for auto parts stores. This Napa has jumped locations in town…read moreseveral times over the years. The last few times i have gone there, they have not had what I am looking for or they have old parts. This store is closer to my home but i am happy to drive a bit further to go to another in town. The people there are hit and miss. There is an older lady that seems crabby when you go in, there was a younger girl that was very helpful but not too experienced but she thanked me for teaching her something. That was nice.

I'd like to just remind the floor staff at this Napa Auto Parts store, that the customer is your…read morereason for having a job. Sullen, entitled, half-contempt is inappropriate when you're supposed to be working the counter. Waiting at the counter to be assisted while one passes by and barely emits a flat hello, then totally ignores. Another doing something alone at a cash register emits zero engagement or acknowledgement. I have better self-respect than that. You need to improve or fail. I have had better experiences with a couple of other staff that I did not see there today.

Thank you for your help! You guys are awesome . Great service great place and willing to work with…read morethe community

This is a cut and Paste of my Google Review but I wanted to add it here as well. ----- The Kasota…read moreNapa is the best. I get all my car parts there. Everybody is so helpful especially Chris in the paint department! Its not my closest Napa, but it's 100% my favorite! I won't get parts anyplace else.

First off I caught one of the employee's staring at me through the merchandise shelf's. When I…read moreapproached him to ask a question since the line behind the counter was huge w only 1 man helping out there, I fearfully asked if he was staring at me. He said he was on break and just looking at his phone. I apologized and told him I've dealt w some trauma in my life. Then proceeded to the counter. But when I asked the guy behind the counter for help he turned me down bc or the interaction w the guy I caught. staring at me...despite the fact that the employee had become hostile and rude when confronted and I simply asked a question then apologized. Finally the guy accused me of being on drugs......classy. So I turned and left the store. It's hard having symptoms of PTSD. Especially when you deal w 2 insecure men like the guys who work at Napa.