Last week I went into this napa store to buy some parts for my car. Ordered some shocks, control arm, and some other small components. They had everything in stock but the control arm. No big deal I was expecting this. I ordered a driver side lower arm, after waiting a week for the part to come in, by mistake I was given the passenger side. Call the store up to speak with the manager, Ethan. He goes on to tell me that it's my fault and chargers me more money on top of what I had already paid. This confused me a little beings that I had already previously paid for everything!
Went back to napa again on Saturday and spoke with a couple of other workers who I'm thankful were more than happy to help me. I go into detail on what has been going on and was simply told that I would need to come in Monday beings they don't have enough cash in the register to repay me. Now here I am going back for the third time after canceling my order just trying to get a full refund. Ethan the manager refuses to give me all of my money and eveything I stop him to ask a question he answers me real quick and continues to walk away as if avoid the situation.
With all this said it bothers me that I have been using the same store for the past few years and am being treated like this. Again the other workers for the store are more than willing to help unfortunately I had a bad experience with Mr. Ethan and hope that he treats others better than the way I was. read more
