Staff is friendly enough. Service takes forever. Must be 4-6 staff but only 1 helps customers at…read morethe counter. Everything drags on forever. 25 mins to get a core charge refund. But NAPA has proven to have whatever you need after trying to find it in the other stores fails. Be sure to stand as close to the register as you can, because if someone walks in that's a regular you can rest assure that you will be passed over and skipped in line. As what happened to me. Other than that , consider this place your " hard to find parts" store.

Ordered my CV axles for my Gti here. It took 3 hours for them to get in when they were already to…read morebe in stock. Then once having them, one wasn't the right size so I had to return it and I was only offered store credit. The management is pathetic. The attitude of the store is awful. It's always three people in the back telling bad jokes and having customers deal with them. I'll never go back and If it wasn't for the $110 worth of store credit I now have I'd never shop there again. Steer clear of this place if you need something done correctly.

Hi I went to Napa in shrewsbury and the store had all the parts I needed !! Mr. Christopher helped…read moreme me at the parts counter and was super kind and store was clean ...also I was asked by 3 other associates if I needed assistance well done Napa !!! Yea

I have bought from NAPA Jefferson and Metairie for years, not big stuff, wiper blades and other…read moreancillary items. I won't again. Today 4-20 approximately 135pm, on Causeway Blvd, Metairie, LA. a small NAPA-labeled pickup was running a road race (or a facsimile thereof) southbound - high speed, swerving in and out, cut me off such that I had to brake hard, very annoying not to mention dangerous. A few minutes later at a light I dialed the Shrewsbury Store, asked for the manager, and was put on hold (after 9 rings) with one word "hold" for 27 minutes, no intermediate apology. I finally hung up and called back, another 6 rings, and got the same treatment - I hung up. I could not find an alternate number, nor could I find a contact email address, so here I am. I'll never enter another NAPA store. Marc Dahlman, Jefferson, LA.

Bought a car from these people will let you know soon…read more Have a little apprehension I'm going to see how smooth this is & maybe do some more business with them just have to wait & see

I am not a mechanic and just mechanically inclined enough to get myself in trouble. In fact, I…read moredon't often find myself going to NAPA, and I have never been to the Gretna location in my life. However, I recently needed to install a no-sway weight distribution hitch on our newly acquired travel trailer, and the hardware (nuts & bolts) were bigger than anything I had in my limited tool set. As this hardware provided for a safer towing experience, I wanted to ensure I had the right sockets and wrenches for the hardware. Without even making a call, I knew NAPA would have everything I needed. I bought a 1/2" drive socket wrench, a 3/4" socket, a 13/16" socket, a 1-1/4" socket and a 1/2" drive 5/16" hex socket. I went to this location on 2 different locations in MAR 2021 and employees 44 & 36, whose names I cannot recall but were on my receipts, were both very helpful. I even bought a 1/2 drive impact socket for my travel trailer's lug nuts, as they are not included. Not knowing which size to get, I purchased 2 different sizes, did a dry fit, kept the 3/4" socket and returned the incorrect size. No muss, no fuss. Now I have the right tools for the job. They are quality tools and should last me a lifetime. The professionals here at NAPA treated me great and did not "judge me" on my lack of mechanical knowledge. I would definitely go back to this store if I ever found myself in need of high quality tools.

These guys cost me so much money saying my parts would be here. When they didn't even have them…read morewhen the driver went to the other store. Now this happens all the time. The inventory doesn't match the computer. So now I'm out an extra day and still don't have my parts????