Friendly knowledgable staff (thanks bunches Ms Cassandra) !!!…read more Helpful w directions because this location is in your face, but not really... if you've been in this area, i know you've passed, but overlooked as I have soooo many times. Ample parking. Clean store. Parts for foreign parts... Winning!!!

Last week I went into this napa store to buy some parts for my car. Ordered some shocks, control…read morearm, and some other small components. They had everything in stock but the control arm. No big deal I was expecting this. I ordered a driver side lower arm, after waiting a week for the part to come in, by mistake I was given the passenger side. Call the store up to speak with the manager, Ethan. He goes on to tell me that it's my fault and chargers me more money on top of what I had already paid. This confused me a little beings that I had already previously paid for everything! Went back to napa again on Saturday and spoke with a couple of other workers who I'm thankful were more than happy to help me. I go into detail on what has been going on and was simply told that I would need to come in Monday beings they don't have enough cash in the register to repay me. Now here I am going back for the third time after canceling my order just trying to get a full refund. Ethan the manager refuses to give me all of my money and eveything I stop him to ask a question he answers me real quick and continues to walk away as if avoid the situation. With all this said it bothers me that I have been using the same store for the past few years and am being treated like this. Again the other workers for the store are more than willing to help unfortunately I had a bad experience with Mr. Ethan and hope that he treats others better than the way I was.

Hi I went to Napa in shrewsbury and the store had all the parts I needed !! Mr. Christopher helped…read moreme me at the parts counter and was super kind and store was clean ...also I was asked by 3 other associates if I needed assistance well done Napa !!! Yea

I have bought from NAPA Jefferson and Metairie for years, not big stuff, wiper blades and other…read moreancillary items. I won't again. Today 4-20 approximately 135pm, on Causeway Blvd, Metairie, LA. a small NAPA-labeled pickup was running a road race (or a facsimile thereof) southbound - high speed, swerving in and out, cut me off such that I had to brake hard, very annoying not to mention dangerous. A few minutes later at a light I dialed the Shrewsbury Store, asked for the manager, and was put on hold (after 9 rings) with one word "hold" for 27 minutes, no intermediate apology. I finally hung up and called back, another 6 rings, and got the same treatment - I hung up. I could not find an alternate number, nor could I find a contact email address, so here I am. I'll never enter another NAPA store. Marc Dahlman, Jefferson, LA.

Bought a car from these people will let you know soon…read more Have a little apprehension I'm going to see how smooth this is & maybe do some more business with them just have to wait & see

I am not a mechanic and just mechanically inclined enough to get myself in trouble. In fact, I…read moredon't often find myself going to NAPA, and I have never been to the Gretna location in my life. However, I recently needed to install a no-sway weight distribution hitch on our newly acquired travel trailer, and the hardware (nuts & bolts) were bigger than anything I had in my limited tool set. As this hardware provided for a safer towing experience, I wanted to ensure I had the right sockets and wrenches for the hardware. Without even making a call, I knew NAPA would have everything I needed. I bought a 1/2" drive socket wrench, a 3/4" socket, a 13/16" socket, a 1-1/4" socket and a 1/2" drive 5/16" hex socket. I went to this location on 2 different locations in MAR 2021 and employees 44 & 36, whose names I cannot recall but were on my receipts, were both very helpful. I even bought a 1/2 drive impact socket for my travel trailer's lug nuts, as they are not included. Not knowing which size to get, I purchased 2 different sizes, did a dry fit, kept the 3/4" socket and returned the incorrect size. No muss, no fuss. Now I have the right tools for the job. They are quality tools and should last me a lifetime. The professionals here at NAPA treated me great and did not "judge me" on my lack of mechanical knowledge. I would definitely go back to this store if I ever found myself in need of high quality tools.

These guys cost me so much money saying my parts would be here. When they didn't even have them…read morewhen the driver went to the other store. Now this happens all the time. The inventory doesn't match the computer. So now I'm out an extra day and still don't have my parts????