I brought my trailer to Custom Spring & Trailer Repair at 2859 Farrisview Rd. in Memphis, TN, and I…read morecouldn't have been more impressed with Roger, his son, and everyone at the shop. My trailer had torsion axles, and Roger inspected them and told me honestly that one of the axles needed to be replaced because the threads were stripped. He explained that repairing it would be a liability, and rather than just taking my money, he gave me the tools and everything I needed to make the repair myself. The replacement axle would have taken about six weeks to get. I repaired it, but unfortunately the threads still wouldn't hold the proper torque. I ended up having another company weld the nut to the axle. I got about 10 minutes down the road before the other axle blew out the bearings. I immediately went back to Roger. It was Labor Day weekend and they were getting ready to close, but Roger again was honest that he couldn't repair that axle either. Instead of leaving me stranded, he recommended another shop and even made the axles for them to install. Unfortunately, that shop couldn't do the job Saturday morning because they didn't have a certified welder. I went back to Roger on Tuesday after the holiday, and just like he told me, they had me back on the road in about 5-6 hours. That's the kind of service you don't see every day. Roger and his son are honest, knowledgeable, friendly, and genuinely care about helping people. Roger could have easily tried to take on work that he knew wasn't right, but instead he told me the truth and helped me find a solution. I would highly recommend Custom Spring & Trailer Repair to anyone who needs trailer repairs or axle work. Roger knows his business, and I was also told that he makes axles for trailer shops throughout Western Tennessee and Eastern Arkansas -- which says a lot about the quality and experience behind his work. Thank you, Roger, your son, and everyone at Custom Spring & Trailer Repair for taking care of me and getting me back on the road! If you need trailer or axle work in the Memphis area, definitely give them a chance.

I just had the rear leaf springs repaired on my 1965 Ford Falcon. The team here was super…read moreprofessional and super polite. Good customer service is hard to find these days and these folks were wonderful. They told me the job would take two days and they finished on one exceeding my expectations.

Great help at this location. My daughter, in the white Audi, had car trouble and pulled in there…read more Manager and staff were super helpful. I'll never hesitate to stop here.

I went into the store to return a battery for the coffee. However, the management member was…read moreextremely rude, unprofessional and very condescending. He made sure to tell me that don't matter who I called or what kind of review I left it didn't matter because he had been there 25 years and there wasn't a dang dang they would do to him. I had just got done spending over $200 in the store two days prior to that. It amazes me that I have to be talked to rudely while spending my money and good money at that. I have reached out to the corporate office, to Google review, and their privates complaint center and still have not got no response. I am an elderly lady and a Christian lady and I never expected this type of problem coming from an AutoZone management number by the name of Marquis it's definitely a liability and not an asset to this company. Okay I would like to rectify the fact that the district manager who was very professional and extremely nice called me back a few minutes ago and the center to everything that I had to say and was a wonderful experience speaking with him and he is going to take care of the issue whatever way that he sees fit and that's fine with me. Now I am extremely happy about the outcome because somebody heard what I had to say Amen thank you jesus. I give the rating of one star for the management team member Marquis and I give a five star to the district manager. I do believe he said his name is Mr Williams great people skills

This place is great. Driving through in our motor home and had a problem. Gary was the only person…read morein the shop (very busy) and he stopped what he was doing to help me out. Got the roof on my RV repaired and back on the road in a short amount of time. I would HIGHLY recommend them if you're in the area.

These guys are great. Had some brake issues on the road. I was able to get to their shop and they…read morefixed me up and had me back on the road in no time.

Would strongly recommend to anyone needing roadside assistance. Needed some help getting a flat…read moretire off and putting the spare on, due to some over torqued lugs. Spoke with them and was told it would take 10 minutes to get there and they showed up exactly 10 minutes later. Ended up filling the tire back up with air, plugging the hole and testing the plug. Very reasonable price for quick response and good work. Extremely pleasant experience all around.

I needed a part replaced that I knew I was going to have great difficulty with. Teddy Johnson…read moreoffered / volunteered to replace it for me. I can't adequately express my appreciation for his efforts. Having watched him do the replacement, I knew I would have failed. I know that Auto Zone is famous for offering assistance and I've used them numerous times for batteries and windshield wipers. This was not one of those parts. Thank you very much Teddy!

This might be the most customer-oriented AutoZone store in the metro area. Upon entering, an…read moreemployee asked me what I needed, then led me directly to the correct area of the store. There was zero waiting when I went to the cash register to pay.

Great Place to buy automobile parts and some small engine stuff. I generally purchase all my…read morepersonal vehicle stuff from here and my job is how I found out about them. Old school vibes here and old school service you dont get anymore anywhere. They turn brake rotors here, which is a dying skill luckily they let me do my own. But if you need parts at an affordable price, stop by and see Dennis or George and tell them Jeremy from UPS sent you. They will take care of you and appreciate your business..... Peace

Well high quality parts their alternators and electrical parts are very dependable. Has been in…read morebusiness a long time. It was my uncles favorite auto parts store. They sell whatever you need and can buy it at other stores. My uncle would say their electrical parts were the best in town

Nate was incredibly helpful dealing with my transmission issues. Much appreciated! He is mobile…read moreand will come to you- no towing required.

Nate accepted my nephew's money upfront back in September. Not only did he not fix the…read moretransmission that he was paid to fix yet (November 18), but he also tore some other parts of the truck up as well. He refused to buy OEM parts, suggesting they costs too much, would only buy parts from Amazon, says every day that he will be there tomorrow to finish the truck, but instead no shows and then won't answer his phone. He has been rude non-compliant, and sometimes vulgar,, and don't say you haven't. I'll put the text messages on here showing where you cussed him out. Do Not use Nate Shaw or his company unless your vehicle in worse shape than when he started 3 months later.

Called ahead two hours prior to get my condenser installed. Pulled straight into the bay as…read morepromised, and I was in and out within a hour. AND they charged me 60% LESS than the truck stop! Yall boys killin it! If ever I'm in the area I shall return!