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Chippewa Falls, WI

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Napa Auto Parts

5.0 (1 review)
Open • 8:00 am - 6:00 pm

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10 years ago

Best place to get your parts! Best of all they don't try to sell you things you don't need.

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Chippewa Valley Mazda - Alex, our energetic & very personable salesman.

Chippewa Valley Mazda

(53 reviews)

I went in there to trade my car in which I had previously bought from Morries in Minnesota. I found…read morea awesome deal on my soon to be car and talked with Jake for trade in. Jake was super awesome in making me feel comfortable with the trade in. He was very friendly and even helped me take out my cables that I installed to connect my subwoofer! Everything took a little time just so I could get the best approval. I was approved and was more than overjoyed. I cleaned out my old car and left my belongings in the parking lot while I signed papers. I was there for about 5 hours. It didn't seem so sure at first, but Thanks to Nate doing some talking with the banks, I was actually able to leave with the car!! The car had a chip in the windshield which I had originally asked for $500 off so I could replace it. They said it had been filled and it should be fine. I was on my way home with my new used car! I realized the next day that I was missing my portable battery charger which I had left my belongings outside.... I took my car camping that following weekend, then noticed the chip turned into a crack. I called Jake on Sunday and he told me he would be sure to see what could be done and look for my charger. I get news a day later and they tell me to bring the car in to have the windshield replaced for free along with they had found my charger! The chip had not actually been filled yet because the scheduled appointment for the car was after the day I had purchased it. It worked out in my favor! When I came back to have the windshield replaced, everyone was super friendly. I got dropped off at the mall in a super nice Benz while I waited. Then Jake picked me up in a nice Lexus :) customer service at Morrie's has always been above and beyond! While driving back to MN the oil level light came on saying the oil level was low. I had to buy two quarts of oil as soon as I got back to MN. I'm having my car looked at tomorrow through a friends car shop and will update then! The BIGGEST and only problem I have is this.... I bought my previous car from Morries for $7,200 with a $2,200 down payment in October 2015. Now July 2016 I trade my car in and they only give me $2,500. I know I would have been able to sell my car for at least $5,000. That car was in excellent shape!!! :( I would give five stars if I got at least $3,800 for my baby :( Overall they proved to me exactly why I returned to Morrie's to buy my next car. Thank you Nate and Jake for the spectacular customer service! And also Kayla who made sure I came in to look at the car!

We initially wrote a very good review for this company because we liked Alex, the salesman, and of…read morecourse the vehicle he sold us. Alex was a young guy and we were happy to encourage him in his career! It was a used vehicle and needed new tires shortly so we went to a tire shop to get new tires for the truck. The mechanics there spotted oil leaking from the rear differential and alerted us. We took it back and the lead mechanic, Trevor got right on it and expressed that the vehicle should have never left the shop with the issues he found. Fortunately we had purchased an extended warranty which took care of everything except of course the deductible , but our truck was in the shop for more than a month - there kept being one issue after another. They took care of it all then, but now just 2,000 miles beyond the extended warranty period, we have an oil leak which of course they can't cover now. Our disappointment isn't that there were issues with a used vehicle so much - it was used after all, but the attitude that came through the warranty guy now, making excuses instead of owning their stuff like a man like the mechanic did. Come on guy, customers aren't out to "get" you. They just want to sense that you feel their pain at least in part. So don't make excuses, just own your stuff and continue to own it as a company and try to get better. No one wants to have their "new to them" vehicle back in the shop languishing for over a month just weeks after they purchased it. We like our truck. There is VERY MUCH that we like about it, but when we're deprived of it for 1 entire month plus out of only 13 months of ownership there's something wrong with the picture. I share this updated review now because it is the only recourse the public has for protecting themselves. And yeah, we do look out for each other. I have only ever written a few negative reviews. I have written many, many positive reviews. I would much rather encourage than chide! Go for it Mazda Chippewa Falls! I'm all for you being as successful as you can be!​

Napa Auto Parts - autopartssupplies - Updated October 2026

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