Always have what we need for our cars. Great staff-- always helpful, knowledgeable and friendly.read more

They sell auto parts like other places but they have smart people connecting you to those parts…read more They are vehicle enthusiasts and DIYers so the tend to know your needs. Well stocked place and clean. It's definitely better than the zone.

Wow. All I can say is wow…read more Let me start with this: the manager, Stephanie, has a small sign with her name on it that blabs some cliches about customer service. Sadly, it's obvious it's only in words. She is not anywhere to be found on a Saturday. There was barely a handful of customers in there and I counted 5 employees total. She needs to be... Employees were arguing about helping customers. No one is helping anyone unless you grab their attention. You don't have to be there long until you realize it's a toxic situation, and most of it seems employees don't want to tangle with one particular employee. I don't know her name but she is loud and rude and with the other employees with no apparent care for anyone else or doing her job. The best I can tell is she has counter duty and she is shirking her work. The manager on duty (grey shirt girl) also seems at a loss how to handle such a toxic person. Avoid this place and head over to their competitor up the road.

Excellent staff. Nice staff…read more A little expensive. Employee checked my battery and installed the new battery.

Big thank you and shout out to employee Nicole Clay helping me get a portfolio extended warranty…read morecontract canceled, the portfolio extended warranty is not worth the hassle of all the middle man back and forth required. $5000 was refunded to the car loan due to the extended warranty being cancelled and refunded!

Do not use their service department. I brought my car there 3 times for the tire sensor on the 3rd…read moretime they said it was damaged which is complete BS. Charged me $370 to replace one sensor which should have been covered by the warranty. They are not locally owned so I guess they don't care about local customers. I've bought 5 Hyundai's since 2011 but I'll be happy to take my business elsewhere.

I can't say enough good things about B&B Automotive in Brenham. I was stuck in a tough spot and…read morethey came through for me in a big way. They showed up quickly--no long, frustrating wait--and had me back on the road in no time. What really stood out, though, was how they treated me. Everyone I dealt with was incredibly friendly, easygoing, and genuinely cared about helping. You don't always get that level of service these days. They were understanding of my situation and made a stressful moment a whole lot easier. If you ever find yourself in a bind, these are the people you want to call. Highly recommend.

My daughter's car broke down on 290 last night the day before Thanksgiving. B & B quickly towed her…read morecar and brought her and her friend to their office. They allowed them to safely wait until we drove from Houston to get her. They were very friendly and fun which kept my daughter from freaking out. The repairs were made the day after Thanksgiving. And to our surprise their price to replace her alternator was extremely reasonable. Thank you so much B&B!!! You guys are the best. We appreciate your kindness and professionalism.

Frank's Towing and Repair saved us thousands of dollars over a local Kia dealership. We were the…read morevictims of another unfortunate Kia recall and this time Kia wouldn't provide a suitable solution. Instead, the Kia dealership wanted to charge for unnecessary repairs and way above retail for Kia original parts. The warranty manager at the dealership told me if I couldn't afford their repairs to take the car somewhere else. I'm so glad he said that because it lead us to Franks. I worked with John and he was willing to look for a solution that worked within our budget and made sense for the age of the car. We just picked the car up and it's running perfectly and the cost was less than half what we would have paid at the dealership. Thank you so much! I cannot recommend them enough.

I brought my truck in Thursday evening because I was told they would do same day service the next…read moreday. I called Friday and they told me it wouldn't be done until the following Tuesday. when I picked it up on Tuesday They did not do the service I requested And charged me $700. I'm very disappointed with this company and service.

I called this place 2 times to request pricing on radiator service and nobody ever returned my…read morecall. In fact, both of my calls were spaced over a four day period and I heard absolutely nothing back from them!

Excellent work, fairly priced, very satisfied with the outcome. This is my goto place for my 2010…read moreSilverado

Extremely Disappointing Experience & Alarming Business Practices -- Especially for Women…read more I typically purchase a new vehicle every 2-3 years and have bought vehicles from many dealerships. This time, my husband was the actual buyer; the truck would be purchased and financed under his credit, while I helped with the negotiation. I initially worked with Will and asked whether there was any flexibility in the price. His response was extremely condescending, making me feel as though I could not afford the vehicle simply because I asked about a price reduction. He told me they would not lower the price further, so I left an honest review about my experience. Shortly afterward, the dealership lowered the price anyway. I contacted Frank, the General Manager, and was willing to give the dealership another chance. Frank was professional, provided an out-the-door price, and offered to remove the additional upgrades. I accepted the price, secured financing, and contacted Justin to obtain the purchase order. I want to emphasize that my entire experience with Justin was great. He was polite, professional, helpful, and responsive throughout the process. He treated me with respect and made everything as smooth as possible. If my experience had been based on Justin alone, I would have no problem giving the dealership a positive review. Approximately 48 hours later, Mike, the General Sales Manager, refused to sell the truck to my husband because of my review. He emphasized his long history with the owner and made it clear that he had the authority to refuse to do business with us based on what I had written. Within a few hours of refusing the sale, the dealership lowered the price again--bringing it within approximately $1,700 of the price I had originally been negotiating for. I cannot say what their intent was, but the timing made the decision feel personal rather than business-related. I contacted Frank afterward. He remained professional, acknowledged that he had heard my original conversation with Will, and agreed that Will's behavior had been condescending. However, Frank also told me that it was the dealership's practice not to do business with someone who leaves a negative review or expresses dissatisfaction with how they were treated. ALARMING BUSINESS PRACTICE I understand that a business has discretion over whom it chooses to serve. However, refusing to sell a vehicle to my husband because I spoke up about how I was treated is deeply troubling. I was not the buyer. My husband was the buyer, the truck was being financed under his credit, and I was simply helping with the negotiation. Yet my review was used as the reason to refuse the sale to him. Customers should be able to honestly review their experiences without worrying that a spouse or family member will be denied business as a result. If the dealership disagreed with my review, it could have responded to it or contacted me to discuss the situation. Instead, according to Mike, it chose to refuse the transaction. ESPECIALLY CONCERNING FOR WOMEN As a woman, this experience made me feel awful. I asked a normal question about price, felt I was treated condescendingly, and left an honest review. I then gave the dealership another chance, accepted the General Manager's price, secured financing, and was prepared to complete the purchase. Instead, my husband was refused business because of something I had said. That left me with a troubling message: If I speak up when I feel mistreated, my husband can be punished for it. This feels like an alarming example of the old "good ol' boy" mentality: speak up, challenge how you are treated, or refuse to stay silent, and you will be punished for it. Women should be able to ask questions, negotiate prices, advocate for themselves or their families, and express concerns without fearing retaliation. No customer should have to stay silent to protect a spouse or family member's ability to do business. My concern is not with every employee. Justin was excellent throughout my entire experience with him--professional, helpful, respectful, and easy to work with. Frank also initially appeared interested in resolving the situation. My concern is with the underlying management practice of refusing business to customers--or their family members--because they leave negative reviews or express dissatisfaction. This isn't about not getting the truck. It's about what happened after I spoke up. Customers, especially women advocating for themselves or their families, deserve to know how this dealership handles people who honestly describe their experiences.

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.