When the signs went up that Sutton Coldfield was going to be getting a Nandos I was excited. I'd no longer have to drive to the Fort in order to get my fix of Peri-Peri! Since it opened, I have been to this restaurant 4 or 5 times and every time I've come away slightly disappointed.
Now let's be clear, the staff here are fantastic. The first week it opened, serving was slow but as they've gotten used to the layout and processes the speed of service has improved. The staff are super friendly and almost seem to defy gravity in their customer service. So you might think that my 2 stars are unwarranted; but I have my reasons for such a low score.
The chefs seem to think that when I ask for "extra hot" I really mean "Lemon & Herb". Must be something to do with winks and handshakes? But in any case, the spice is no-where near enough; case in point - my 20 month-old was able to eat my chicken! Twice that I've been here, the soft-drinks machine hasn't been working (not acceptable for a 3 month old restaurant!). Also, I've received incorrect items everytime I've been so far.
It's a shame but I think after my most recent visit, I will go back to travelling to the Fort for my marinated chicken. read more