My wife & I always try to pass along great customer service experiences. We also will pass along the bad. This is one of the bad, thanks to Nancy's Floral in Gresham,
Last Wednesday, I stopped by Nancy's Floral in Gresham for a sympathy gift. While there, I saw Santa by the Christmas tree free standing ornament. We love "classic" Christmas things like this. It had seven bulbs that lit up. (It did not come with batteries, so we didn't actually see it lit up.) It was spendy, ($69.95) but we bought it. This morning, I put batteries in it, only to find that one of the lights (in Santa's bag!) don't work. I took it back to Nancy's to exchange or get a refund.
Click on my profile to see the item & its defect.
I'm told that they don't do refunds & they don't have any more of these. There is a small sign at checkout that says no refunds on "giftwork items". I can understand that for signs, statues, stuffed animals and things like that. However, this something electronic. It's one of about three things in their entire store that needs power to operate....and those things are seasonal like this! How about a little flexibility!!!
Since they sell so few battery operated items like this, what they should do is have batteries on hand, so they can check and make sure that items like this work before they leave the store.
I could have taken a store credit to use on something we don't want/need. Instead, I kept this. Before leaving, I told them that every Christmas, we'll see this & remember how Nancy's Floral ripped us off in 2017.
The lack of flexibility & the "tough luck" customer service makes it easy not to return and to let other know about this experience. read more