It saddens me to leave this office as it was the first place I've felt like I recieved quality care. We have had a series of unfortunate experinces with the front office team that does not mirror the service from dental team. As a Golden resident and someone who works in the area I cannot in good conscience recommend this office to clients, friends, neighbors, or family. I pride myself of giving places the benefit of the doubt, do not expect the same from Golden Dental Solutions. I do not like to leave reviews until after sought resolution personally through management. When they are unresponsive as a consumer we are only left with this option.
Helpful tips when looking into this office to ensure you do not fall victim to their policies and procedures they will only make you aware of at the time of issue.
1). Always ask if the treatment/procedure they recommend is covered by your insurance. - They will not inform you of this or of any issues with providers at time of booking. They will not be helpful in solutions or in resolution matters after the fact.
Example: Booked a specific treatment. It was shared after the treatment this particular insurance companies sometimes denies coverage. They indicated it has happened before with other patients. The office manager was not helpful in suppling documentation needed to resolve the matter myself. After months of work I was able to resolve the matter and get reimbursed, the burden of work will be soley on the patient not their office.
2). Ask for a copy of all polices and procedures as it pertains to appointments and billing before determining this office.
Example Appointment Setting: They allow one missed appointment all other appointments missed understandably have a service charge. You will be responsible for all appointments made through this office. If you forget or loses your schedule for any reason and need to confirm with front desk staff. If the front desk staff gives inacurate information, you are still responsible. I missed an appointment called to confirm any others and was told of only two of five appointments scheduled. This resulted in a second missed appointment. Durng my time at this office of almost five years I missed three appointmets, one due to covid, one due to traveling, and one due to inaccurate information shared by front desk staff. Do not expect any sympathy for things outside your control or ownership of their mistakes.
Example Billing: Payment is due at time of service, even if service was not provided due to missed appointment. If they send you a bill with a due date, your payment is still due before the terms of the billing statement. They will call you and demand payment over the phone, not ask demand. Regardless of your good payment history with their office. I have twice now been made to feel like someone who never pays their bills with this office over the smallest amounts this office has recieved from me. read more
