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    Nanci Campbell, AuD

    4.5 (12 reviews)
    Closed 9:00 am - 5:00 pm

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    Review Highlights - Nanci Campbell, AuD

    Campbell continues to the the same caring and expert knowledge when I see her periodically for checkups.

    Mentioned in 5 reviews

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    Sierra Nevada Hearing Aid Center - Dr. Heather Dean

    Sierra Nevada Hearing Aid Center

    4.4(7 reviews)
    2.0 mi

    First of all, Sierra Nevada Hearing Aid Center IS NOT associated with Dr. Paul Manoukian's office…read morewhich is the main clinic in the building. I went to SNHAC because their office shares the lobby with his office and they sell Starkey hearing aids. I bought the Livio 2400 AI hearing aids in 2020-$7600 thinking they would do everything the specifications promised. The first thing I learned was - the hearing aid features are only as good as the people programming them. Although I have had battery issues with my Livio's since the beginning, the hearing aids, in general, performed as told WHEN PROGRAMMED PROPERLY. During the first three years, adjustments don't cost "per visit" and you are cared for with a smile until you present with too many adjustments or battery replacements. Your "warranty" will expire in three years and it will cost you $741+ to have them serviced and then pay for every visit after. You will be charged a "set-up" visit when your renewed aids come back, $65. If you need an adjustment after that, you will be charged another $65. Great, especially on a fixed income! These charges are not unique in the world of hearing aid merchants, but it's something they don't emphasize at the initial purchase. Have a problem after the warranty expires? You will be told that your hearing aids are "four years old" as if the care you gave them didn't matter because to them, it doesn't. They stay in business by selling you new devices because yours have upgrades that are no longer supported or they are just plain obsolete... Sounds like a cell phone right? (Speaking of which, iPhone and Android are coming up with reasonably priced hearing solutions for people like myself.) My point is, when I have a problem with a high-end, high-cost item I have purchased, I expect service with a smile and genuine concern for my satisfaction and health. I don't expect the receptionist to act like I interrupted her break or like I'm on an outpatient visit from the sanitorium. I don't appreciate the giggling in the back and sour attitude over the counter. I need help to keep my hearing aids going as long as I can now that I'm on a fixed income. I'm fed up with this office and finally called Starkey to file a complaint (800) 328-8602 and let them know what my experience has been with Sierra Nevada Hearing Aid Center and to please suggest another Starkey provider in the area. Done. They took my device S/N's and offered to help me over the phone. However, one of my devices is on it's way back to the factory - again. The company also gave me a number for Starkey that can give assistance to qualified parties for the purchase of new hearing aids, (855) 686-2202. The office audiology visit was pretty good and is the reason there are two stars instead of zero. The Starky company was concerned about their product performance and my problems over the four years - five stars for them. I have not cussed or yelled at the receptionist. Perhaps it's just bad chemistry? Regardless, my purchase is one among many that has paid your salary and kept your door open. I don't like leaving bad reviews for local businesses but four years of "hassling to hear" has done me in. Shop around and decide for yourself.

    My husband finally consented to having his hearing tested. From the appointment desk to the fitting…read moreof the hearing aid, he was treated with respect and all questions were answered. We opted to pay a little more out-of-pocket than our insurance covered, and are completely happy.

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    Sierra Nevada Hearing Aid Center - Dr. Heather Dean

    Dr. Heather Dean

    Sierra Nevada Hearing Aid Center
    Sierra Nevada Hearing Aid Center - Thursday, April 11, 2019: building front.

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    Thursday, April 11, 2019: building front.

    Nanci Campbell, AuD - hearingaidproviders - Updated May 2026

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