1. Namco Pools

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    Auburn, MA

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    Namco Pools

    2.9 (14 reviews)
    Closed • Closed
    Updated 3 weeks ago

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    We purchased a Bellini Teak Patio Table from the Namco Pool store in Auburn MA and the teak wood was a complete mess shortly after having the table. Went back showed the assistant mgr pictures he said to bring it back and he'll refund us or we can take another one he had in the warehouse which was darker in color. Well not to my liking we gave it another try with the understanding that if it didn't hold up we could bring it back for a refund. Well, Epic Fail. Second one did the same thing. Called to speak with that assistant mgr and the general mgr got on the phone. Well after much discussion I asked for the customer service phone and called them. They asked for pictures, I sent them. They said their buyer will decide if I can get a refund or not! I said they buyer is someone Namco deals with I am the consumer, I deal with the store. She said No he works here and makes the decision. Well they gave me two options, #1 I could bring the table back, take a store Cr for the full amount! #2 I could keep the table and take a 50%Cr which would be put back on my CC. I said if you're giving me a full Cr in store then you should give my CC a full Cr. After much going back and forth they said NO. Here's the facts, they will send that table back as a defected table and the store will not be out of any money from the company they got it from. The store already got paid by my CC company so again they are not out anything. I explained the store did not have any other tables so I did not was a store Cr and as for keeping a crappy looking table and 50% how is that helping me?! Here's the kicker, if I want a store Cr, I need to pick which store I want it for!!! I said I would want to use it in any Namco I go to, she said NO you have to pick a store! No matter what my argument was, I the consumer who spent over $1400 for a table did not win. To add more fuel to this. we had also bought a pool from them prior to that which they messed up on and we paid for a bigger one than we ordered. They corrected that, got us the right size but the $$ difference we paid, we had to take a store Cr!! Also bought the pool robot which we were given the flyer on with the price of it, went to get it and the salesperson said Oh No that's not right it's xamt of $ more! The only good thing with this is the general mgr honored the price we were given. WE WILL NEVER BUY ANOTHER THING FROM THIS COMPANY!! BYER BEWARE!

    Carmella L.

    DO NOT BUY A POOL FROM NAMCO "SCAMCO"! I purchased a pool for over $2k from Namco. One year and a half later (after only 1 season) the sides collapsed in during the winter. The seams on the liner split and with no water, the sides caved in. Namco refused to pay anything to fix the pool or the liner! Their stuff is made in China and very cheap. I now deal with Pools & Cues in Auburn, MA. They are much more reputable and honest. I have noticed a huge difference in my pool since I began using their chemicals.

    Less than 3 years old

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    5 months ago

    Namco has everything we needed to get the pool up and running. Mike was very helpful!

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    5 years ago

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    2 years ago

    I was there today and Mike was a huge help to my husband, Stephen! we cannot wait for our new pool to arrive!

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    6 years ago

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    12 years ago

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    7 years ago

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    7 years ago

    Business owner information

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    Mckenna R.

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    2.6(48 reviews)
    1.8 mi
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    This Target store has a nice roomy and clean feel to it....like most other Target stores. I got…read moresome plastic storage bags for our place and they had a good selection of national brands and their own private label brand. The store was so neatly organized that it was a pleasure to shop in here. Lots of cash registers available, some manned by a person, some set up as self checkout.

    I left the Target in Millbury Target today feeling like I was being watched and possibly profiled…read more While I was trying on a shirt at the Mens department, an employee, whose name tag started with the letter E, repeatedly circled around me, looking over at me and picking up clothes from shelves that were already folded just to refold them. He looked through clothing tags and racks as though he were shopping, even though he clearly had a Target name tag on. It was clear that he was not organizing, he was lingering near me and monitoring what I was doing. I can't say for certain what motivated his behavior, but as a visibly melanated man with tattoo sleeves on both arms, I couldn't ignore the possibility that my appearance played a role. Whatever the reason, the experience made me feel targeted, uncomfortable and unwelcome. No customer should have to wonder whether they're being followed simply because of how they look. The incident: August 27, 2026, at approximately 7:25 a.m

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    Ollie's Bargain Outlet

    Ollie's Bargain Outlet

    3.2(5 reviews)
    3.2 mi
    Budget friendly
    Free parking

    "I've tried and tried to no avail You just can't seem to let…read moreme down You drive a hard bargain" (Emmylou Harris) We enjoy our bargain stores and are fans of Ocean State Job Lot, Big Lots and Ollies. Two days ago, we made our first visit to the Ollies on Grafton Street in Worcester. We picked up our "go to" Ollies staples -coffee K Cups (BTW, we do recycle them) and found some very good values on $4 or $5 for a box. Although we did get some good values, we thought the overall coffee inventory was lower than in other Ollies. We usually pick up some odds and ends in the food section and Ollies had a good selection of soups and salsas. One odd thing I saw was a trend of messiness in some of the store's sections. There were area rugs dumped all over the floor in one aisle. Now of course, I don't know how that happened, nor how long that mess was there, but I suspect a slovenly customer was looking at merchandise and couldn't have been bothered by picking up the mess they had carelessly created. But why on earth hadn't an employee noticed and remedied that mess? Another example of inattention was how the big cartons of K Cups were stacked; it looked as though their forklift or pallet jack operator had a few too many adult beverages before saying "that messy off-center precariously leaning stack is EXACTLY the way I wanted it too look". Overall, we had a typical Ollies experience, and that's a good one!

    Recently learned of this place as I was visiting with my friend who works in the area. It's very…read moresimilar to the Building 19 store because it was the original Building 19 store until Ollie's took it over. Very handy but useful things you can buy that's very reasonable or cheap. Actually some prices are not the cheapest but if you look, you can find some deals. From books, to garden care, to home ware, to some foods, even big appliances like air conditioners, school supplies, sports, toys, they might just have it. Not everything but you have to look. That's why you would come. To find a deal. It's not the best looking store or tidy,but that's the vibe here. Bargains, bargains, like at a warehouse. What's fun is actually to read the signs in the store. They are funny and very original. It's in a plaza with other stores, so there's plenty of parking. If in the area, I would check it out. But I wouldn't drive all the way just for a bargain. You could go to Big Lots, Ocean State Job Lot for similar items and in a nicer looking store. But you would miss out on the signs that advertise this store. That was the only thing I enjoyed.

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    O'Shea's Furniture

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    4.0(2 reviews)
    3.7 mi

    We purchased a dining room set years ago, and a bedroom set a few years back. They are the best…read morequality pieces we have had in the 33 years we have been married. We went back last week and purchaed another bedroom set. Shannon brings a whole new level of excellent customer service. She guided us by listening to what we were intersted in and guided us from there. We couldnt be happier. These pieces will be passed down to generations

    We bought a beautiful Amish king size bed less than 4 years ago. All of a sudden one of the support…read moreposts fell out of the slates from under the bed. I contacted Jerry and through a somewhat heated discussion, he explained that we put the bed together incorrectly. I explained that we were never told that there was a top and bottom to the slats. Surfice it to say after talking to Jerry and taking the bed apart we did follow his guidance and put the bed together the correct way without having to hire someone to repair the bed. He also explained that we should not be moving the bed without disassembling it (removing the mattress and box spring) because the mattress and box spring are very heavy. This seems a bit of an ordeal that every time we need to move the bed to clean under it we have to move a very heavy mattress and box spring which is really too heavy for us to move. Let this be a tale of caution, be sure to get written instructions and/or a picture of how to put the bed together.

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    O'Shea's Furniture
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    Raymour & Flanigan Furniture and Mattress Store

    Raymour & Flanigan Furniture and Mattress Store

    1.4(26 reviews)
    1.6 mi

    Bought a recliner and sofa last summer, and they have been great so far! Sturdy and just perfect…read morefor our space. Where RF fell flat - the woman that helped us, while pleasant, really didn't listen very well. She kept redirecting us, and it felt like we would have been done a lot faster without all the redirects and recommendations that did not meet what we had communicated. She also sold us the furniture as a part of a promo that included a $250 gift card, which we have not been able to receive despite multiple calls to the store. Bait and switch? Great furniture, poor salesmanship.

    Arguably the most ridiculous experience I've ever had trying to receive an item I purchased and…read morepaid for. I placed and paid for my order on 8/8. On 9/19, the wrong ottoman was attempted to be delivered. After speaking with the North Boston office and Millbury showroom, I was told the wrong item had been tagged at the warehouse. The showroom said they located my correct order and rescheduled my delivery for 9/23. I was told I would receive my delivery window on 9/22. No contact. On 9/23, I called to get my delivery window, only to be told they had no record of my scheduled delivery. I was then informed that the item was a custom order and that it would take another 6-8 weeks before they could even schedule delivery. Keep in mind, I placed the order 6-8 weeks earlier. My salesperson, John, had specifically told me that my order was confirmed for delivery on 9/23. After being told that the piece I had already paid for apparently didn't even exist yet, I attempted to cancel the order. I was then told I would be charged a 20% restocking fee. A restocking fee for what? An item that was never even made? After some back and forth, Carl, the assistant manager, told me he was processing a full refund and that it would reflect within 3-5 days. Now it's 9/28. I called again requesting the written confirmation and refund breakdown I was promised on 9/23. I was then told that their system shows the order was cancelled and the refund was processing as of 9/21. Why 9/21? Both my salesperson and I were under the impression that I was receiving the order on 9/23. No one communicated a cancellation to me, and I certainly did not request one on 9/21. Now I'm being told that refunds actually take 5-7 days to process. So, according to the timeline they are now giving me, some unknown person or department cancelled my order on 9/21, without notifying me, and I am still waiting for my money back on 9/28. Once again, I am at the same mile marker: no furniture and no refund. At this point, this goes beyond poor customer service. The contradictory timelines, lack of communication, failure to provide documentation, and continued retention of payment for an item they have acknowledged I will not be receiving are absolutely unacceptable and, frankly, raise serious legal concerns. I have been given multiple completely different versions of what happened with my order, while the company continues to hold my money and I have nothing to show for it. Absolutely unacceptable. Update: Customer Care Lead, Nicole, initiated a refund. It was only initiated today, 9/28, not on 9/23 as management said they had done. Moreover, since John refused to update my email address that I told him he had saved incorrectly, I'm just seeing my paid receipt for the first time. The ottoman isn't even on the receipt, but the whole charge total is. I wouldn't recommend this company to anyone.

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    Raymour & Flanigan Furniture and Mattress Store
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