We purchased a Bellini Teak Patio Table from the Namco Pool store in Auburn MA and the teak wood was a complete mess shortly after having the table. Went back showed the assistant mgr pictures he said to bring it back and he'll refund us or we can take another one he had in the warehouse which was darker in color. Well not to my liking we gave it another try with the understanding that if it didn't hold up we could bring it back for a refund. Well, Epic Fail. Second one did the same thing. Called to speak with that assistant mgr and the general mgr got on the phone. Well after much discussion I asked for the customer service phone and called them. They asked for pictures, I sent them. They said their buyer will decide if I can get a refund or not! I said they buyer is someone Namco deals with I am the consumer, I deal with the store. She said No he works here and makes the decision. Well they gave me two options, #1 I could bring the table back, take a store Cr for the full amount! #2 I could keep the table and take a 50%Cr which would be put back on my CC. I said if you're giving me a full Cr in store then you should give my CC a full Cr. After much going back and forth they said NO. Here's the facts, they will send that table back as a defected table and the store will not be out of any money from the company they got it from. The store already got paid by my CC company so again they are not out anything. I explained the store did not have any other tables so I did not was a store Cr and as for keeping a crappy looking table and 50% how is that helping me?! Here's the kicker, if I want a store Cr, I need to pick which store I want it for!!! I said I would want to use it in any Namco I go to, she said NO you have to pick a store! No matter what my argument was, I the consumer who spent over $1400 for a table did not win. To add more fuel to this. we had also bought a pool from them prior to that which they messed up on and we paid for a bigger one than we ordered. They corrected that, got us the right size but the $$ difference we paid, we had to take a store Cr!! Also bought the pool robot which we were given the flyer on with the price of it, went to get it and the salesperson said Oh No that's not right it's xamt of $ more! The only good thing with this is the general mgr honored the price we were given. WE WILL NEVER BUY ANOTHER THING FROM THIS COMPANY!! BYER BEWARE! read more