I visited the salon today for what I believed was my scheduled appointment time, only to be told…read morethat my appointment had actually been booked 15 minutes earlier than what was communicated to me. As someone who had plans for the weekend and specifically arranged my schedule around this appointment, the situation was extremely disappointing. What was even more frustrating was the lack of professionalism and empathy shown regarding the miscommunication. In a customer service-driven industry, I expected at minimum an apology or some effort to accommodate the situation, especially since the error was not entirely on my end. I chose not to reschedule and accepted the loss of my deposit because I do not feel comfortable continuing to support a business that does not prioritize customer experience or accountability. Mistakes happen, and I completely understand that but how a business responds to those mistakes matters. I would strongly recommend implementing an automated confirmation or reminder system to help avoid appointment misunderstandings in the future. Unfortunately, this experience left me feeling undervalued as a customer, and I will not be returning.

Made an appointment for my lunch hour. paid the deposit and left after soaking my feet in tub for…read more45 minutes and no service! Asked at 25 minutes if would be seen and told just needed to apply a top coat. 20 Minutes later not done. would have at least appreciated being told when arrived that delayed. I left at 45 minutes. very very disappointing.

I arranged a ladies spa day with Par Excellence this last weekend, and it was wonderful! The staff…read moremade scheduling very easy, they set up a wonderful flow of services (the three ladies each had two services), and the services themselves were done at 100% without skimping. I'm excited for my next appointment!

My wife and I didn't spend long here, and we certainly won't go back. We chose this salon…read morespecifically for its high reviews and spa-type setting, and we were looking for a place as local as possible so we could make a habit of regularly visiting for manis, pedis, and facial treatments. When we first visited the address on a Wednesday at 11am, they were closed. We were disappointed with the very-limited hours of operation (the schedule posted on Yelp is inaccurate), but coordinated to come back as soon as we could anyway, trying to be optimistic. Today we visited at noon, two hours before closing (which is 2pm on a Saturday). Nobody was present in what we assume was the reception area and nobody greeted us, even when the door chimed, so we walked into the back (the business is out of an older house,) and found two ladies with clients receiving manicures, who immediately greeted us with cold, annoyed stares, not saying a word. My wife immediately apologized, feeling like she wasn't welcome because of the awkward and intense glare from the employees. She explained that this was our first visit, and asked if clients were seen by appointment only. One lady hesitantly responded in a deadpan voice that they take walk-ins sometimes. When my wife asked if she could get a manicure, the ladies looked at each other simultaneously and said, "No, don't have time," then continued their work, pretending not to notice us still standing there like idiots. Nobody offered to schedule a future appointment or even offered an apology. It's hard to put into words the overwhelming feeling of snotty judgement we both received. We walked ourselves out of the dark residence, feeling icky. My wife and I enjoy bicycling around our little town, especially lately in the springtime, and were dressed in active attire when we visited. Based on the "greeting" we'd received, we questioned whether we were being judged based on our appearance. We were not treated with dignity and respect whatever the case was, and we feel far too unwelcome to return.

So happy I found this salon. My nails desperately needed some TLC and I'm thrilled with the…read moreprogress after only one builder application:) Pam was not only a pro at taking care of my nails, she was a joy to spend time with.

Excellent Nail Specialist! With an amazing personality! Thank you so very much for a very relaxing…read more& pretty pedicure. I can't wait to have my next appointment. Enjoy your evening.

I have been going here for about 4 yrs. Always great service, beautiful nails and wonderful…read morepedicures. Salon remodeled looks great.

I went here the other day because my best friend wanted to get our nails done ASAP for a special…read moreoccasion. Jimmy and his wife seem very friendly, and got to work on us right away. Unfortunately, and to my horror, while Mr. Jimmy was working on me, I saw that the supplies being used were already used (files and buffers). That is a big no-no, that is how you get a nail fungus. I dealt with it, however, but I fear once I remove these nails, I'll find something there that wasn't there before. If you decide to go here, bring your own supplies just in case.

Got my nails done today. My experience went from devastating to pleasant. The husband was rude and…read morevery short with me, and as I was about to leave his wife apologized and insisted that I let her do my nails. I did, and to my surprise she did a great job. She was attentive and payed attention to detail when doing my nails. While conversing, I hold her some sad experiences personally that I had gone through and she was very empathetic and shared her experiences also. She salvaged my experience there. She told me her husband was having a rough day and again apologized for him. Overall I was pleased with my mails and will return, to her (Molly).

Always great job , very relaxing atmosphere, no deposits or appointments needed - very convenient…read morewalk in service - also best eyebrows waxing ever

Ok, I have now been here 3 separate times and overall pretty decent. I will say my experiences have…read moreincreasingly been extremely pleasant. The first time I had highlights and a hair cut. I will have to say I was happy with the color, but not so happy with my cut. When I told her I wasn't too happy w/the cut she did fix it. So why did I come back you ask? Well at this aveda salon they do a free "aveda ritual," which may consist of a complimentary make-up application, hand and arm massage, neck and shoulder massage, aromatherapy journey or Aveda tea. Of course I chose the massage, and was hooked!

From the owner: Salon Marielle is an Aveda Concept Salon with two locations in Ellicott City, Maryland & Havre de…read moreGrace Maryland. At Salon Marielle, we provide Aveda hair color, facials, and products to residents in Baltimore, Delaware, Washington DC, and Virginia. We also provide a variety of Hand and Foot Therapy Treatments, Hair Care Treaments, Skin and Body Treatments, and Bridal Hair and Make Up Services.

Wow great vibes here! Toni's Hair Salon is everything I read that it was. Toni is a super friendly…read morelaid back gem of a gal who knew exactly what I was thinking when I tried to explain what I wanted to do with my hair. Not only is she the fastest wrapper on the planet but she also has vision and made some great suggestions for the future. It certainly is nice to meet someone who puts the client first as Toni did. Super genuine person. Thank you Toni!

From the owner: Toni's Hair salon pride ourselves on being your local, down to earth, friendly, laid back hair…read moresalon. No pretentiousness here. Toni Moss has 27 years styling experience. Gives us a call or stop in if you need your hair done, nails finished, or if you need a facial waxing.facial waxing, nail tech, acrylics, manicures, pedicure.