I just moved to the area and was excited to try this salon after my mom recommended it, but…read moreunfortunately this was one of the worst experiences I've ever had. I made an appointment online ahead of time with Julie. When I arrived, I told them I had an appointment and was asked to sit down. About 10 minutes later, they told me they *didn't have my appointment*. I even showed them my confirmation and confirmed the address, and instead of taking responsibility, they asked if I was at the right salon. At that point, they asked if someone else could do my nails since my appointment "wasn't there." I agreed, but honestly, I should have left. I was seated with Mai. I came in with long, natural nails that I really loved. She asked if I wanted them shorter and I said, "just a tiny bit shorter." Before I could even clarify, she immediately grabbed the clippers and cut one of my nails way too short without checking. I was shocked. When I told her how upset I was, she just said "sorry" and continued cutting the rest of my nails down basically in half. I was honestly devastated. Then came the color issue. I originally picked a yellow but changed my mind because with my nails now so short, I wanted something I felt better about. I asked for a purple shade. She brought over a color board, I picked one, and then suddenly I'm told it's $5 extra. Why bring me an upcharge option without saying anything, especially after everything that already happened? The colors weren't even anything special. I declined and picked something similar that wasn't extra. The quality of the service just kept going downhill. The polish was messy, getting into my cuticles, and she didn't clean it up before curing. She also applied two coats of top coat on one hand and only one on the other. Overall, this experience was incredibly disappointing from start to finish. The lack of communication, poor technique, and disregard for what I asked for was unacceptable. Also, for the record - I *did* have an appointment, as I received both a confirmation and a follow-up "please leave a review" text afterward. I will not be returning. I would strongly recommend going somewhere else unless you're specifically seeing Julie, and even then, don't count on your appointment being honored.

The workers here are not good at their jobs. I went in for a dip set on my natural nails (no tips),…read moreand within one day my nail had already cracked. The technician admitted she saw the crack but "thought the dip would hold it." That's unacceptable. I shouldn't have to come back because something was knowingly done incorrectly the first time. A few days later, two more nails cracked. When I returned, the original technician wasn't there, and another worker (with a bob haircut) helped me. She tried to tell me one of the nails "wasn't cracked" and that it was "just a line." That was honestly insulting because I can clearly see the difference between a crack and a natural line. I said "okay I'll just have to come back I guess to get it fixed" and she responded with "okay". The NERVE. She only fixed one nail and while she was had the audacity to try to convince me to get acrylic next time. She claimed that dip isn't strong enough for my nails, even though I've been getting dip on my natural nails for years without any issues at other salons. I've now had to come back twice for the same problem, which I've never experienced anywhere else. At this point, it feels like either poor technique or low-quality products. Either way, I would NOT recommend this place.

My guest and I went for pedicures and had a lovely experience. What is most important to me is how…read moresanitary everything is. And I was not disappointed. Fresh plastic guard placed in the foot bath, the tools came fresh out of an autoclave bag, the employees wore gloves. My nails turned out great and my toes and feet do not hurt. No blood was drawn. We did the quick pedicure which is a 45 minute experience. The nail techs were very quiet but that doesn't bother me. They engaged in conversation when spoken to and were very kind. We had Sky and Vincent. Great pedicure for a great price. And very clean. Will be going back again.

This place used to be great, but things have gotten pretty bad in the last year. Different nail…read moretechs, and now they don't even honor their appointments. I called this morning and made an appointment for 11. Should have known better, since they didn't even want to take my name down. I showed up, and there was only 4 people working and about 4 other people waiting. I told them I had an appointment, an they said it would be a few minutes. I did, then asked if realistically if they would be able to accommodate me and they just stared at me, and said no. Walked out. Won't be coming back here again.

Always a great experience here, every nail tech I've visited here is so talented and friendly…read more Salon is very clean. I am so so so impressed with my nails and can't stop looking at them, worth every penny!!!

YAY! Thank you Karin for you're fabulous work! I stumbled…read moreupon this place on a casual Sunday when I needed a full set to bring my energy back. Karin did an exceptional job. She knew exactly how to ensure my nails looked as natural as possible, and filed them perfectly with my petite fingers. I am always grateful for a manicurist that definitely knows my needs. Online reservations are definitely the easiest but give them a call if you're ever in a desperate need because everyone who works there will make you feel fabulous again

Love love love that Loan opened her own shop! Took me almost 2 years to find her, but so glad I…read moredid. Highly recommend her!! She's meticulous, extremely talented, takes her time, and can do better than any idea photo you bring her. She always does a great job and cares about her customers.

Loan is THE BEST. Hands down. She has been doing my nails for years, and I wouldn't go anywhere…read moreelse.

Best place I have ever been to. The owners are so sweet and…read morerespectful of appointment Helen does my nails every two weeks and does a great job Tom does my pedicures and does a great job Nothing but great things to say

I have been coming to Q Nails for years and today wasn't a good experience. I have horrible thick…read moretoe nails and know cutting nails isn't the easiest to do. I was not happy with the length and ask the lady to cut them shorter and was told she couldn't do it because my skin grows on nails. Of all the years getting a pedicure, I have never had this happen to me. Now they are going to charge me an extra charge cause they said it's taking too long to do them the way I normally got them. Very disappointed in all the years that I've become, and I have never experienced this.

I love their detail and amazing service! I actually brought my whole wedding party here for my…read morewedding and they were so kind and amazing! I have sent moved to 30 minutes away and I still drive to go to this location!

I was genuinely impressed by the level of detail and artistry! I'm not usually a fan of getting my…read morenails done because sitting still that long without being able to be on my phone is basically torture for me . But the work they did was so beautiful and detailed that I would absolutely go back. They are true artists, and it really shows in their work. Highly recommend!

The new massage chairs are so wonderful. They have new manicure stations as well…read more Excellent pedicure, great personal service.

Super disappointing service :( went in excited to get my nails done for the first time in years and…read moreleft upset and ripped off. Extremely standoffish and unfriendly staff. The man was extremely rough with my arms and hands and raised his voice at me multiple times. The "massage" portion of the manicure was so rough and jerky that he hit my elbow into the table multiple times, my boyfriend who was watching from the front thought he was "disinfecting my arms" and I think that tells you everything you need to know when pushing back my cuticle he was extremely rough as well. Wasn't spoken to or made eye contact with the entire time. As someone with anxiety this was the most stressful experience ever. Besides all of that, the nails themselves are messy and unprofessional. As someone without any training at all, I could easily do a better job at home. Save your money and go somewhere where they'll treat you like a human!

I requested a set of acrylic nails and Jessica did AMAZING! I'm so pleased with how they came out…read moreshe payed close attention to every detail from the picture I showed her. It's a nice calm environment and smells very pleasant. I will definitely be coming back!!

Good pedicures for my friend and I . I loved my professional who was strong and good massage, but…read moremy friends felt rushed and massage was too short and she really, really did need it because of health issues. We sat beside each other so could compare massage time and attention and it was clear I had the better service for price.