I will not be returning to this nail salon after the way my concerns were handled during my most…read morerecent visit. I went in hoping to relax and disconnect while having my pedicure done, but the owner approached me during the service and told me that I could no longer wear my UV-protection gloves during my manicure because they supposedly cause my nail technician, Any, to take longer.
The owner also told me that the salon had always scheduled extra time for my appointments because of the gloves, but that they could no longer continue doing so. This did not make sense to me because I book my own appointments online, just like any other customer, and no one has ever contacted me to say that extra time was being added. I have also forgotten the gloves on several occasions, so the claim that they have always made special scheduling accommodations for me does not appear to be accurate.
During my previous appointment, Any went to the bathroom approximately four times, which may have contributed to the appointment running behind. Any was also noticeably irritated and in a bad mood during that visit, which made the experience uncomfortable.
The manicure from that appointment did not last. My nails chipped and broke much sooner than they should have. The owner blamed the UV-protection gloves, but my pedicure did not last either, and I obviously do not wear the gloves on my feet. For that reason, blaming the gloves did not make sense to me.
Although Amy can usually make my nails look nice initially, the pedicure itself has never felt thorough. The service description includes scrubbing and a massage, but she does not properly scrub my feet with a pumice stone, and I do not receive a meaningful foot massage. After spending more than $100, my feet should feel noticeably smoother. I have had many pedicures throughout my life, and this is not how feet should feel immediately after receiving a professional pedicure.
The main reason I continued coming to this salon was convenience because it is located near another place I visit regularly. Unfortunately, convenience is not worth being blamed for poor results, or leaving without receiving the full service advertised. The way the owner approached me made me feel uncomfortable rather than valued as a paying customer.
With so many nail salons nearby, I recommend going elsewhere.