Service was great. I worked with Sam, Amy and V. They assisted myself and my daughter

Lord have mercy where do I start??!! This was my first time patronizing this business, and it was a huge mistake. Do not waste your time or money here. I will not be going back there. FIND SOMEWHERE ELSE to spend your hard earned money. I got a gel polish change on my nails and regular polish change on my toes only and it cost me $45.00!!! Wayyyy too expensive for the crappy job they did. I wanted white polish with a clear coat of Silver glitter on top, but they didn't seem to understand what I was referring to. Whatever they put on top, made the polish yellow instead of white. When I walked in, they looked at me like I did not "belong" inside of their establishment. But,, I'm accustomed to that here in Texas therefore, it did not bother me. It's sad, yet true. read more

I love this place! Since the management change it is a whole new place I guess. I didn't really start going there until then. They are amazing with my daughter and always do a great job! read more

Very horrible wouldn't recommend to go here , I went in for a soak off and to get shellac polish on top he tried ripping off my nails and I had told him it was hurting and then he started removal with the bowl and he didn't want to wait anymore he was gonna leave all the acrylic on it still until I asked him to remove everything , didn't even do the polish because my nails are very sore from him ripping them off and few of my nails are bleeding and cut ! You can still see the acrylic on top of my nails as well ! read more

Nails & Spa Potranco - Nail Salons Near Me - San Antonio, Texas

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I honestly thought because of the poor reviews I was going to have a shitty experience but I didn't. I don't know if it was because it was close to closing time but the lady I had took her time and really did her best. It was relaxing and a good experience. The beginning started off rough but once we got settled in me and my sister loved it. read more

Nails & Spa Potranco - The lady who did my feet - Nail Salons Near Me - San Antonio, Texas

They are polite and good. A good pedicure at a reasonable rate. I've been several times. I'll be back.

This was my go to place until my recent visit. I would go to Kevin for my nails religiously every two weeks. I asked for a new set. To my surprise when he was filing off the shellac, one of my nails had FUNGUS!!!! Like the whole nail noticeable dark green fungus. I WILL NOT GO BACK! I have never had this happen before and I'm horrified! Horrified to trust another nail tech and horrified to go somewhere with my nail looking the way it does. What I didn't know at the time of the visit is that he shouldn't have put anything back on my fungus nail. He did. Unbeknownst to me, I let him and carried on my way. I told my sister and she told me to soak the acrylic off my nail and let it breath, then get an antibiotic. DO NOT GO TO THIS SALON UNLESS YOU WANT FUNGUS!!! read more

I really liked the great service provided at this Nail salon. They were very good and detailed. I highly recommend it. I took my Mom for a Mom and daughter spa day and she loved it. read more

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Well been looking for another nail place. And decided to try this place. Walking in you will notice it's a new place. A lot of chair for pedicures and about 10 or so places for nails. The people that work there are pretty nice. Everyone was so kind and friendly to me. I got a classic manicure and a nu skin pedicure. The lady who did my pedicure was Esmi. She was very nice and professional. I feel bad cuz I was tired so not to talkative. First she did my pedicure, amazing no nips or any pain. She did a great job on the massage part. Extremely relaxing especially since I was already tired. My only think is I wish the hot wax was a little hotter. It was more warm than hot. And it wasn't her. She brought them right out. Toes now look flawless. Like stated before Esmi did my manicure as well. Again a flawless service. She did a good massage on my hands and arms. Now i was trying not to fall asleep. I noticed the detail and care she put into making sure my manicure was perfect. She was awesome. I forgot that when I came in I was offered water or wine. Now it was pretty cold in there. One of the ladies working there went and put on a jacket. Lastly their military discount is on particular days...I think Mondays. I believe being in a big military area that could cause some concerns due to other places offer it any time. But because of Esmi I will give them another shot. read more

DO NOT GO HERE. I came here to get gel nails and before i even left the salon i expressed my concerns about how they were peeling and looked rough and unprofessional. The lady immediately blamed it on me for not being "careful enough" I've had gel nails done many times and this is NOT how they're supposed to look or sit on the nail. They refused to refund or fix so now i am spending more money to remove them myself. A complete waste of money and time. I can't believe how unprofessional this salon is. read more

Nope...never again. The man who did my pedi was rude and cut me in three different places! Then, when he found out they didn't have the polish I asked for, he tried to "create" the effect with other nail polish, but the colors he selected were completely different! He apparently had no idea what he was doing. Now, if I'd heard a lot of good things from others about this place, I might give it a second try with someone else; however, everyone I've personally met that's tried it has terrible things to say about their experience. So once is enough for this gal, and that's too bad because they weren't that far from my house. read more

Vivian was amazing ! She recommended I get my nails dipped since I have a hands on job and it would last longer and OMG ! She was right, I am very happy with not just her work but her customer service. I got a mani & pedi plus my eyebrows waxed and I left feeling amazing with my new clean nice shaped eyebrows. I also paid a very responsible price for all three services. read more

Don't get me wrong very nice customer service but quick to get you out the door. I showed them a picture of what I wanted of my nails and I had a person said that they were excited to do the nails. When it came to start doing my nails the person who said that they were going to do my nails never did my nails. The shape is there but the design is completely off from the picture not worth $75. I don't even want to look at my fingers I will not be coming back. read more

Nails & Spa Potranco - Expectations versus reality - Nail Salons Near Me - San Antonio, Texas

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Do NOT go here! I don't want gel polish. Within hours the regular polish from the pedicure was coming off. went back and he said "you don't get gel. we don't fix or guarantee" as he's opening the door to motion me to leave! No care at all of poor quality to make it right. read more

I got my nails done Monday, it's now Friday and every single one it's lifting. It was just sloppy work. read more

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My experience is always great. Timing is key or make an appointment. Still, I always get what I need and every one is always nice. My daughters also go here and they are very satisfied read more

Literally the WORST nail place I have ever been to. This is supposed to be a dip set. I've never had such terrible nails done. And she made me bleed so much. She cut me so bad while she was talking on her cell phone. Don't go there. read more

Nails & Spa Potranco - Nail Salons Near Me - San Antonio, Texas

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Decided to try this salon for a second time because of the convenient location but it was just as bad as the first time. Half of my thumb nail was missing the top coat, and the technician (who I believe was one of the owners) made several of my fingers bleed while clipping my cuticles. My boyfriend also decided to get a manicure while he was waiting on me. The man finished up and said he was good to go and never even clipped his nails or removed the dirt from under them. I had to point it out that he had clipped or cleaned under his nails and request that they fix it. Don't waste your time or money with this location. I will not be visiting here again and will be going back to my usual nail place. read more

I went in with my daughter because of the convenience of location. Terrible job. The nails were not properly put on and sloppily polished. We will not be back. Literally, there are plenty of nail shops - take your business somewhere else. I had to go less than to two weeks later to Gloss Nails down the street to fix our nails they put on. read more

Horrible. Take off took over 30 min and tech was not gentle. Tried using a cheap paper file and filed way too short. I cut my shellac manicure short just to get out of there! read more

First time trying this place & would not return. The man cut my fingers and use little to no product for a acrylic set. I've had my nails done for 5 days and 2 nails Already broke. They are super thin & fragile. DO NOT WASTE YOUR MONEY read more

Took my young daughter in for her first set of nails, I told the technician to give her acrylics with regular polish. I got my brows done. When we were done the total was $65, i didn't realize until we left that they gave her shellac which is $20 more. Then I remembered they did the same thing months earlier when I took two of my other daughters. I called and the lady that answered the phone immediately responded by saying the nail tech asked and my daughter said yes to shellac. #1 I told him what to give her, she's a child and has no idea what shellac is. #2 How does she know their conversation without even asking him?? Because they do this all the time clearly. So she puts the nail tech, Lym? Lyn? on the phone and he tells me the same thing. I tell him he had no reason to ask her when I already told him what we wanted and she doesn't know what shellac is and she's not the one paying. After some back and forth his solution is that we come back in and he will take off the shellac and put regular polish on and then refund me the difference. Makes zero sense, they don't recoup their loss that way and I have to spend the time to come in and get them redone and on top of that embarrass my daughter. Also, we have to come back today or no refund. I just wanted to be refunded the difference, or maybe discount on fills next time we come, maybe an apology. You don't inconvenience the customer when you make a mistake, you make it right. And I use the term mistake lightly because this is a pattern. This shop is right outside my neighborhood and I have 5 daughters, we won't be back. read more

Vivian was great and did a wonderful job on my nails. I will definitely be back this weekend for a pedicure.

We finally got a nail place by our neighborhood!!! You have no idea how exciting this is for all the woman & I am sure a few men too lol! So we live between San Antonio & Castroville and this area is expanding like crazy so we are getting more and more businesses. Nail & Spa at Potranco just opened and I cannot be happier. The closest place to us is about 20 min away and after work I do not want to stop anywhere and during the week end it's hard to make your way to the nail place. I got an eye brow wax and they did a great job! I was in and out in no time. Of course again because it just opened up. I still need to try them out for a mani & pedi!!! They are going to offer margaritas & drinks too! This is what I am talking about! This place is pretty spacious inside. Obviously vet clean and the staff is very friendly. I'm really excited for them, knowing the demand we have in this area for this type of service I know they will do great! read more

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I would like to commend Kevin and Yen for always taking care of their clients... after what happened yesterday I was hesitant to return, but they helped me so much and my nails came out amazing in the end. Those two are the reason I love going here! read more

They were horrible, they guy rushed my nails big time. During the entire session of doing my nails he was on his phone or looking at it. Result came out very sloppy, never again. read more

NO, NO, NO, please spend your money wisely and do not go here. My fault I went on a col, gloomy rainy day and didn't want to drive another 2 miles to KDL Nail Lounge , For rainy day safety reasons. When I walked in, I should of left. It was dirty and dark. I was hoping they directed me to the color section, instead they gave me a small color book and 1 broken color pallet. I couldn't even see the colors because it was so dark. I had to ask for nail dip remover several times because I didn't want to have to be there forever while getting a pedicure. I do have to admit, the lady was nice, but only massaged my legs for about 30 seconds. For all the money I spend on one, it was the worst experience. After, asking for nail removing dip several times, the man Megon eventually did my nails was laughing at me with his workers. He must of thought I was stupid, because I didn't understand him. When I kept asking he was just sitting down at his booth with no customer. Once the horrible service started they where using USING used instruments. I will NEVER go again, and stick to my same priced, clean and fancy KDL Nail Lounge!! read more

not good after one day my nails started chipping and they look fake overall it was a horrible experience:(

Big mistake to come here! I went on Christmas Eve so didn't do much research on this place but it was close to home and the worst mistake I could make. First,I kept saying I wanted coffin shaped and he replied with, "I've been doing coffin for long time."( pointing at his license) Which my nails were not left looking coffin shaped. The gel nail polish started peeling off on Christmas (next day) so I went to get them fixed after Christmas and I basically got ignored. I told them what I needed done and he passed me to go with a new customer. I waiting a bit to see if they would help me but nothing! Left to another nail salon which they ended up fixing the mistakes and knew what he did wrong. Just upsetting when you pay money for trash. I'm not coming back and I'm posting this to keep anyone else from making that mistake. read more

My sweet husband made me an appointment for me to get a mani and pedi. I walked in 5 min early and got seated for the pedicure and waited for 20-30 min before anyone got to me. The man who did my pedicure convinced me to get gel and then did the messiest job he could. He was also very rough and didn't do a very nice job at filing my nails.. they are crooked now. I have nail polish all over the skin around my toe nails, too. Nice guy, but terrible nail tech. Maybe I need to try a different tech, but I'm nervous to go back after this experience. I didn't end up getting a mani because I had to get home. I'm glad I had to leave after getting home and reading others reviews about this place. read more

I would give zero stars if possible. I was excited about a nail place being near my house and despite the reviews decided to give it a try. They open at noon and they had two people already doing pedicures at 12:05 when I arrived and no other workers. Three people waiting and not a sign of another worker let alone three. I waited 15 minutes and left. Needless to say I won't go back. read more

Horrible customer service. Employees are very rude and disrespectful. My shellac manicure only lasted 1.5 weeks

I feel like 20 dollars to upgrade to shellac polish is a little much but aside from that, I had a great experience here. I will definitely be back to see Trinh for my next pedi. The complimentary glass of wine was also a plus! read more

I was hesitant to try this place because of all the negative reviews... but I was pleasantly surprised. I did have a short wait, but other than that I have no complaints. I will definitely be back again. read more

Esme and Cathy don't disappoint with their customer service and technique for doing nails. I always look forward to coming here. Esme always does my nails and goes above and beyond to ensuring I'm comfortable and leave happy. I recommend this nail salon. read more

If I could give this place negative stars, I would. I've been needing a pedicure for about two weeks and had been hesitant about going back here for a third time because the first two times my toenails were crooked and the polish was rushed and horrible. Peeled and chipped after the first day!! So I got my pregnant ass out of bed and decided to go anyways. Here's how it went... I walked in, four people were in the chairs being served, three were waiting. I signed in and waited to be helped. About ten people walked in after me between 2:45pm and 4pm, the older men kept telling them all that they were busy and to come back in an hour or two. One lady pointed out that they would be closed by then and they both grew defensive and began yelling at her saying they were busy, walked off and left her standing there. She was LIVID, as I was too because they seated a couple who walked in six people after me and began helping them. At that point, after seeing how they treated everyone who walked in the door and after reading the yelp reviews, I walked out and planned to never return. I thought it was nice to have a nail salon less than five minutes away from my home, but this one is definitely not worth the easy access. read more

I was excited to have a nail shop open in the neighborhood. I, usually go to Venice Nails and Spa in Alamo Ranch. But, my first experience here was enough for me. No doubt the place is pretty inside and the pedicure chairs look amazing. I was the only customer at the time, and I noticed about seven employees mostly older men in their 60's plus. I had a friendly gentleman do my pedicure and shellac polish and let's just say, I do a better job on myself. I had to have him redo my nail polish because he didn't polish to the cuticles and he missed all the edges of my toe nails.‍I was able to leave somewhat satisfied, but I knew right then and there, I would never go back. SAD! Anyhow, I would just like to warn others, that because this place is convenient to those like me, who live up the hill on Potranco and dread the drive into SA to definitely SKIP this place Trust me, you will be disappointed as well. read more

this place is amazing! wasn't busy . very pleased with the staff. i will be coming back and recommending this place to my friends and family!!! read more