Let me preface this by saying I travel all around the US for work and have been to at least 30 nails salons. I have run into a couple of not so good ones but today I had the worst nail experience I have ever had.
I had an appointment at 1pm today. I called around 10am and asked if I could come a little earlier by chance. The guy said I could come at 12:30pm and I arrived at 12:25pm. I didn't have my nails started until 1:15pm. I tried to not be bothered by the situation and remained positive because I needed to get my nails done for vacation early next week. However, the woman used the same gloves she had on to do the pedicure before me and I only noticed because there was nail polish on them and she hadn't even started putting nail polish on me yet. Then, she begins aggressive removing my cuticle skin and pinched my skin so hard it started bleeding. She then used a brush to brush away the excess dust from buffing. The same one she uses for every one else's over my bleeding finger. Couldn't wait to wash my hands. Meanwhile, during the whole experience(I was there for almost 2 hours even though I didn't even have any previous polish to remove), her two kids were running around the store barefoot. The younger one kept screaming and little to nothing was being done to make him stop. When you go to get your nails done, don't you want to be able to relax? While she was doing my toes, I felt her pulling at my skin again and I said, "Ow" she then said "I'm just to rough for you, you're a baby" she said it in a joking matter but who wants to hear that? It wasn't funny. After all of that, I go to the register to check out and the guy that checks me out, took my card and inserted it into the card reader. Before the price even came up. Why couldn't he let me insert it myself? Do I look inept? The card reader then read $110. I immediately saw it and stopped him but it was too late, I was already charged. When I asked why a gel manicure and pedicure was $110 he said "oh, that's what she charged you." Turns out I was supposed to be charged $75. So guess what? Now I have to wait 3 days to get my refund and was still charged the correct total of $75 on top of that. $185 and 2 hours later, my nails even look subpar. I am never going back there unless it's to get my refund. How this place has good reviews, I have no idea. Photos to show the poor nail quality and where she nicked my finger. read more