BUYER BEWARE!!!! I wanted to share my PAINFUL and APPALLING experience at Nail N Rays. Last Monday I went in for an appointment, it was my first time. Mimi convinced me that I should do this powder method, after I had already explained that it didn't work well for me. She insisted it was the healthiest treatment for my nails. Within a few minutes of making that decision, she files off the top layers of my skin on my ring finger. I immediately pulled my hand away and told her she was hurting me. She apologized and carried on with her rough process. Which also included her prying the old acrylic nails off with a plastic nail-tip...OUCH....WHO DOES THAT!!! By the time the new set was on, I had a bleeding finger, skewed French tips and traces of old burgundy paint showing around the edges (because she never used polish remover on the old set). If all that wasn't bad enough, I had to go back the following day to have her to fix some other issues...like how the top coat slid to side. I told her then, I was disappointed and also in pain with the injury she caused. Her response was that it was my fault because I had requested rounded tips and apparently my hand was tilted when the top coat was drying. She took NO ACCOUNTABILITY!!!!
Yesterday, 9 days after my initial appointment, I had to go back, again, because a nail had broken off. Just like before, she did her fast SLOPPY JOB to fix it and put on an acrylic nail instead of the powder. Yeah...it's easy to see that this nail is different from the rest. When I got out to my car and really looked at the repair job, she didn't even clean up her work....my skin was stuck to my nail. I immediately walked back in to show her and ask for my money back. She laughed at me and told me that it had been about 3 weeks since I got that service and she wasn't able to refund my money. I explained that it hadn't even been a week and half. At that point, I pulled up my Wells Fargo app to show her where I paid the previous Monday. She continued to laugh at me and say "no that wasn't right" even though transaction was on my bank account history. To sum it up, this place is HORRIBLE!!! Save your money unless you enjoy dealing with RUDE, INCOMPETENT AND UNPROFESSIONAL NAIL TECHNICIANS LIKE MIMI. read more