I made an appointment with an actual hairdresser, when I got there there was only one person because the hairdresser had Covid. The girl was young but said she could do a cut. Well, an hour later instead of layering the hair it was 4 inches shorter. After I got home and saw the back of my hair I called and they said the regular hairdresser could even it up. She was good but I still had short hair. Between the two of them it was $90.00 and it's finally growing out. If you go there turn your chair so you can see what they're doing! read more

I came in here to have my hair styled for a formal party and I was very satisfied with the result. I always come here anytime I go to a formal party and I'm always happy with the result. read more

So let's start off with if I could leave no stars I would!! I just spent over 4 hours in this salon to come out in tears!! I spent over 300 bucks at that!!! DO NOT trust these people with your pet! read more

I received a mens pedicure from Karen and it was perfect she was extremely friendly and met my needs and stuck to my timeline. Karen is amazing and Indulgence is lucky to have her on the team. I will be back to see Karen! read more

I had a fairly good experience at this salon. I went to get my nails done and everyone was very friendly! I scheduled a gel manicure and it was expected to last 60 mins. I ended up being there for a hour and 40 mins... which I didn't think was necessary for just getting one color. They weren't busy and weren't in a rush to get me out of there. read more

Indulgence Salon & Spa - Gel Manicure - Hair Salons Near Me - Roanoke, Virginia

I have been getting pedicures for several months and Karen does an excellent job. My toes are very sensitive and she never hurts me. She is also a good conversationalist and we have lots to discuss. I will continue to go there. Chloe has cut my hair twice and I have been happy with her work both times. She is quiet and doesn't distract from what she is doing with a lot of chatter. read more

Unfortunately, I'll be updating this review to reflect a recent interaction I had at the salon. I made an appointment for a simple bang trim. I go in, and the stylist Stephanie is over 10 minutes late to the appointment due to a phone call. That should've been enough for me to just leave, but I stayed, because I never had an issue with this salon. When she finally took me to her chair, I mentioned that I just wanted a simple trim, and for my bangs to blend into my side pieces - which I already had going on, but side pieces need trimmed too sometimes. I looked down at my lap and found HUGE chunks of missing hair, probably 3-4 inches in length each. My bangs were blocky and not blended whatsoever, and correct me if I'm wrong, but a bang trim usually doesn't warrant several inches of hair removal. I mentioned this to the stylist, and all she said was "I'm sorry we weren't on the same page." I go to pay, mention that I'm unhappy, and they tried to charge me $12 opposed to the $8 I've paid every other time. Apparently, Stephanie was a "higher level" stylist. Ironic. I paid the $8 and left. It generally is not a good business practice to be 10+ minutes late to an appointment and then also mess up someone's hair. It will take me months to grow out my bangs and side pieces to the length they were before. If you go here, just don't go to Stephanie. Everyone else I've ever had there was fine. It only takes one awful experience to sour years of good ones. read more

Best experience ever. The wax was smooth and didn't create any reactions. The customer service was amazing as Haley provides such a welcoming experience. She offers snacks to her clients waiting to ensure relaxation and comfort. read more

I love this place. I started going here a few months ago & they really know what they're doing! Sally who gives facials is so awesome! I've known her for several years and I've never had a bad facial from her! I was taught how to do my hair at home and what products really help my thin hair. I'm very pleased. I would recommend this salon to anyone who wants a change. And it's affordable! read more

My experience while in the salon was awesome. Staff was friendly and timely. The salon was very clean, up-to-date, and had a variety of regular and gel colors. I'm just disappointed in the quality of the work because I went on July 21st for a gel manicure and pedicure. It is now July 24th and I have bubbling under one of my big toes and a moderate sized chip off one of my nails. I am a nurse and very hard on my hands so I know manicures whether regular or gel will not last as long for me but more than $90 for both services and it's already falling off less than a week later? read more

Indulgence Salon & Spa - Hair Salons Near Me - Roanoke, Virginia

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Very VERY professional staff! They all share their knowledge and tips instead of watching another stylist struggle and that means so much to me. My hairstylist is Chloe she is mostly quiet but very nice, she makes my hair wishes come true and the results have always been more than stellar, I have not left this salon unhappy with my results. All of the employees in the salon are so smiley and communicative which makes me so comfortable there. 10/10 would recommend hair services here! I will soon try massage services and update my review afterwards. read more

Do not let a woman named Hailee wax your eyebrows. She didn't listen to me trying to tell her that I want them done a particular way when I tried to show her. She just insisted on me sitting down without listening to me. She also proceeded to wax my eyebrows without telling me what she was doing. She kept on breathing heavy over me and all I could smell was hotdog water. I now have red bumps on my face near the waxing site. read more

2 months later, thanks to Covid 19, I finally got my hair done. It looks fabulous as always! I was very impressed with how the salon was set up to abide by the regulations set by the Governor. I was informed when my appointment was rescheduled of how the new process would be from having to wear a mask, call when you arrived, temp screening, hand sanitizing, the cleaning process in between clients. The screening process was followed as well as the social distancing. I felt very safe while being in the salon. As for the last review, unless you have lived under a rock these last 3 months, masks are required for such services...we all have to make changes and small sacrifices such as wearing a mask to keep each other safe! Shout out to the amazing owners, managers and staff at Indulgence! Thanks for keeping us all safe and doing fabulous hair! read more

Indulgence Salon & Spa - Requirements of Covid 19! - Hair Salons Near Me - Roanoke, Virginia

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Friendly staff and the business offers a variety of services that can meet just about anyone's needs. A bit pricy but you get what you pay for! read more

I had a horrible experience...took in a picture, explain specificly what I wanted and my hair looked nothing like what I asked for...then the hair dresser refused to fix it...because " she didn't feel comfortable"...another stylist came over and tried to bully me into liking this mess...brassy on top, no dimension...was supposed to be high lights and low lights...its orange!!! With a few dark streaks thru it...they said there was no one to fix it.. I would have to contact management when they were in the next day, explained that I worked the next 6 days and I could not come back...the original stylist started talking about me like I wasn't there and was complaining g that I was the one that misinformed her what I wanted...which really set me off and I said ...we discussed this in length and you said u said you understood me...I should have known she didn't because several other stylist were basicly telling her what she needed to use and what to to and she keep having them come over and check her. As soon as the towel came off I said...this isn't right...I see no dimension...she said let me dry it...I was getting more nervous and upset as she dried it because it looked awful...I stopped her from cutting g it and said this isn't right, is there someone here that can fix it...other people there were coming over and wanting to see the picture I brought I. And was giving her advice...but she refused to fix it...so of course I said ...why ? She keep telling me I misinformed her!! How much more clear than a picture can I get?? Then another stylist started SCREAMIMG AT ME to leave that I was disrespecting the original stylist...I said really!! I am the one that is upset...look at my orange hair!!! I am the one being disrespected!!! She screamed at me agin to l3ave the shop and that I wouldn't be charged...I said I have no problem paying g for the sevice, I just want it fixed!! She the said YOU NEED TO LEAVE NOW!! WE DONT WANT YIU HERE!!! GO NOW!!! I could not belive it...I have never been so mistreated by an establishment...they literally ganged up on a customer!!! I took off my cape thi g and went to the front desk and said to the receptionist...why can someone just fix my hair...she said the one that would fix it is her...which happened to be the stylist that had literally YELLED at me infront of the entire place!!! I said well she is a hateful bitch!! The same stylist then treated me and " YOU NEED TO LEAVE OR WE WILL CALL THE POLICE!!" OMG!! I go in to get my hair done and they mess it up, refuse to fix it then threaten me with calling the police when I get upset and want it fixed!!! DONT GO HERE!!! Horrible experience!!! I have bever had anyone threaten to call the police on me or SCREAM AT ME in front of a room full of staff and other customers!! Just because I was not happy with my hair!!! For goodness sake...just fix it...!!! Don't bully the customer!!!! Totally blown away by the unprofessionalism and shear nerve of this stylist....the original stylist was named Lara...not at all confident in what she was doing and the yelling stylist I didn't catch her name but apparently she was one of the senior stylists there. Really horrible place!! And I went home with a mess...half cut orange hair!!! Don't go here...they can't admit when they mess up...and then refuse to fix it...!! read more

Best acrylic nails I've ever had. My manicurist was the ultimate professional! I will be back the next time I'm in town.

While visiting family in southern Virginia I stopped by Indulgence for a massage and was impressed with the experience overall. Clean and zen salon. Relaxing hour long massage, the masseuse was professional and polite. Also they have great all natural skin care products, I stocked up on some from FarmHouse Fresh. Would go back read more

If you want your hair done "correctly", go to Indulgence. My favorite is Stephanie. I went to her two years ago when my hair was botched by another salon. Not only did she fix the cut but also the color. I won't go to anyone or anyplace else. She will always have me as a customer. You won't be disappointed! read more

I had Coco for my first time complete Brazilian wax and omg! She was amazing. She explained everything throughout the entire process and was very fast and gentle. If anyone is worried about trying it, don't be. Go with Coco and you won't be disappointed. Tell her Jada Henderson sent you and get 25% off. read more

For my first year or so at Virginia Tech, I waited until I went home to Richmond to let anyone touch my hair. That is, until I was referred to Andrea by a coworker for waxing. She is hands-down the best esthetician and one of the greatest stylists I've ever been to, and trust me, I've been to my fair share in several states. If it were feasible I'd still make the trip to Roanoke to see her every few weeks, but unfortunately, I'm living in Maryland and I don't have a private plane. Andrea is great for several reasons. First, she has mastered the combination of professionalism and friendly, comfortable conversation in what can be a really uncomfortable situation. She tailors her technique to each individual client, and if something isn't working, she changes it. I can't sing her praise enough. I never gave anyone else at Indulgence a chance because I was specifically referred to Andrea and she won me over immediately, but I have always been warmly welcomed into the salon and other stylists chat with you as well. This review is long overdue, but as I've been searching for a new esthetician and hair stylist in my new area, I've realized just how good I had it with Andrea. Definitely miss her and Indulgence in general! read more

August 2016 Edit: Over a year after I wrote my original review I got a post card in the mail inviting me to try someone new at the salon because the young woman who originally did my nails had left. There was also a 25% off coupon, so I thought why not try again. I got a pedicure and my daughter a manicure and we had a lovely experience. I would sincerely recommend Amanda B. any time you want a pedicure. I also want to say that shortly after I wrote my original review, the owner very kindly reached out to me to make amends but I never took her up on it. I'm raising my rating from 2 stars to 4. Original review: My husband got me a gift card and I decided to use it for a mani-pedi. It's been 3 weeks and I still get upset when I think about how terrible a job the girl did. My nails were smeared, smudged, and streaky. She even filed a couple of nails crookedly. I really wish I would have said something before I left but it took longer than I expected and in my rush to leave I wasn't paying as much attention as I should have been. The mistakes were much more obvious in the sunlight than they were inside. This was my only experience here, so I can't say if this is typical or not. I just know that I still have $25 left on my gift card that I will never use and never give to anyone else either. The only reason I'm not giving 1 star is because the women who greeted me and checked me out were very nice. read more

I came to Indulgence for a Brazilian wax based on a recommendation from a friend and the fact that indulgence uses hard wax. They were very friendly on the phone and also made accommodations for me based on wacky schedule changes. Rose did my waxing (eyebrows, lip and Brazilian) and did an AWESOME job. We were laughing and chatting the whole time. She was really fast and thorough. The result looks great. Honestly the pain factor was really minimal considering the area. I think this had a lot to do with her technique. I would highly recommend people to go see Rose at Indulgence for their waxing. I will be back when I can. read more

I've been dying to find a good salon since I moved to Roanoke, and of course I find a good one right before moving away! The salon is tucked into a strip just off Orange Ave. It's very clean, modern and inviting. I had called ahead to get an appointment, and the receptionist was very pleasant and professional. I came in and was greeted by the receptionist who checked me in. My stylist was running a bit behind, but they said they had back-up just in case she was more than 15 minutes late, because she didn't want me to wait on her. I'm glad she came though! Rose gave me amazing color and a great cut. I would highly recommend her! My overall experience was excellent. It was service i'd expect for a high-end salon, but the prices are much more easy on the wallet. read more

Went to get a mani pedi with my step mom and Karen and Logan were amazing! They did an awesome job and very patient with us! This is definitely the best salon around! Looking forward to coming back! read more

My sister got her hair done for homecoming and they were so warm and inviting. Our hairstylist made her feel special and made sure we were more than comfortable. If I could give 100 stars I would. read more

First visit and so happy! Grace Rutherford is amazing! I have very straight hair and get highlights and lowlights for my blond hair (once it was, lol have gray now). Perfect color job! I'm visiting from Florida for 6 months and wish I could take her with me! I thought my hairdresser rocked till her. Already scheduled to go back. My hair is chin length and she cut lots of little pieces all over! Better than the layers I came in with. If you want perfect color and a great updated cut go see Grace! Thank you Grace, Jennifer read more

I received a wax with Brittney and she made me feel so comfortable through the whole process and her technique is definitely unique and has been the least painful wax I have ever received. Would highly reccomend! read more

I called Monday to schedule a color consult. When the receptionist said goodbye, she didn't hang up the phone and proceeded to talk to others around her about what I wanted. After hearing how your beauticians talk about clients, I will never step foot in there again. read more

My husband gave me, my daughter and granddaughter a spa day. We had the Staycation Spa Day. It included a 60 min massage, manicure, pedicure and a shampoo and hair style. We thoroughly enjoyed every aspect of the experience!! Everything was on point from the check-in to the final payment. All of the employees/technicians were personable, professional and wonderful!! Definitely will go back to try other services!! read more

The salon itself is fine, typical salon nothing fancy, average pricing. There were some scheduling issues and I wasn't allowed to have my ends "dusted" because the receptionist didn't book an additional 45 min block on top of my color time. It literally takes 2 mins to dust my ends so I was a bit disappointed. The way my stylist handled the issue was very unprofessional just making it worse. Then minutes later she had another appt come in but wasnt finished with my color. She left me to do their makeup. She asked another girl to do my blowout. Being this was my first impression of the place it def wasn't a good one. The girl who did my blowout was so much nicer and she did a great job that's why she received a tip and not the original stylist.I8 read more

I had my hair cut here last fall and it was not at all what I expected, especially considering the price that I paid. I did not get the haircut that I asked for and my hair was not even straight in the front afterward - one side was slightly longer than the other. Family and friends could tell. It only recently grew out long enough after my poor experience here that I finally got it trimmed somewhere else. I just got a haircut with a coupon somewhere else for $8 and it was a much better deal, plus they did what I asked. All I wanted was a trim and some layers cut into my hair so that I could do it regularly into a bob shape... will not be going back and would not recommend this place. read more

UPDATE: I went to get my hair cut there a few weeks ago. The woman who cut my hair was very professional, nice and actually listened to me! I have a curly hair, so it's hard to find a stylist who won't go scissor happy on me. I was very upfront with her on how I only wanted a little bit off and how my hair springs up a lot when it dries. She totally understood and cut my hair just the way I liked it! read more

I took my mom and grandma here for a spa day, and the service was outstanding! 10/10 would recommend to anyone who needs to get away and relax. We had 30 minute massages and it was the best massage I've ever gotten. read more

I had made an apt for my daughters birthday for a vivid color. The stylist let me know up front that she was double booked and seemed irritated by our presence. The scheduler admitted that she didn't realize that the prior apt would take as long as it did. On top of that the brought in a color consult too! It was pretty ridiculous honestly! The young lady was rude in a nice way; if you know what I mean. It was extremely unprofessional! I can understand her frustration but don't take it out on the consumer, address it with your co-workers! read more

I came for a haircut, mani-pedi, and eyebrow wax, and a Brazilian if they had time. When I walked in the receptionist was on the phone, she took one look at me, her smile turned to a judgemental frown, and she turned away from me. I ignored it, sat down, and waited for her to finish her conversation. She continued to ignore me for a full minute after she was done. So I went up to the desk and asked if they had any availability for a haircut. She put on the fakest smile she could muster, asked the girl behind her if she was 'on the book's' today, to which the girl answered no (in an extremely snotty tone), as she was sitting in a chair picking at her nails, and said they were all booked up for the day, even though they didn't appear busy at all. So it appears that the receptionist makes decisions about which customers will be allowed to proceed into the back of this illustrious salon to be graced with their services, and it is based on looks. I was wearing track pants and a Jefferson lab t-shirt. I am mildly overweight. I don't know which part of my appearance excluded me from being allowed a part of their exclusive clientele, but I promise I won't spend much more time thinking about it. I ended up going to Zees salon where I was treated with respect and given amazing service, I highly recommend them. read more

Amanda B was the best at Pedi's! She has now left and someone new is helping me, she is good also, but i have to admit I really liked Amanda B! The people are very nice and I am going to try my first spray tan today. I do recommend the place to people. read more

Left more upset than ever. I made an appointment via the website which was super convenient and professional. I thought it was odd that there was only one girl with openings and that she was open for every single time slot for every day of the week lol, but I trusted that she knew what she was doing so I went in since I only wanted a small trim of about 2 inches. This girl has no business cutting hair! Cut about 5 inches off my hair because each layer she pulled down didn't line up. She decided to straighten my already fried hair that I don't often apply heat to to verify "all layers are the same". Well this trick did not work. I get home and my sister took a picture of my hair being all types of jagged and different lengths in the back. ALSO, after she kept pulling my earrings (I have a lot so not too big of a deal) But after the 5-6 time she laughed and told me about a time she accidentally threw a hair spray can at someone and it hit them, and then she told me about how she accidentally has been snapping peoples masks with her comb as well. Almost comical. Needless to say, I won't be back. read more

I went to Brittney Stanley for quite awhile for Brazilian and leg waxing. Brittney was nice, professional and very good at waxing. I would only see her. During last appointment I had she did not seem herself, she was quite and it was like she was upset about something. The wax was bad. It hurt more than any time she had ever done it and the wax was constantly breaking and she would have to pull up the part that was still on me. Like the wax was too thin, maybe. I told her that it was really hurting but she said it may be a change in the season or something. After that wax, I started getting ingrown hair like crazy even though I was following all her recommendations. Long story short, after multiple doctor appointments, I have an appointment with a surgeon to get a mass removed from my groin area that has been draining for a couple months with multiple hairs coming out. I understand everyone has bad days but this bad day has costed me a lot. If you do not feel like you can do your job to the best of your ability you should not work on the public that day. read more

I was on a 10 day motorcycle trip and decided it was relaxing time. Called around and read reviews and decided on Indulgence. The girl on the phone was very helpful deciding what I would like and scheduling me in on short notice. Very nice place, clean and professional. Tamara did my mani pedi Ultimate. Very relaxing and comfortable. Would recommend this establishment. read more

WOW Stephanie is GREAT I will never go to anyone else again,,,my hair looked like Gene Simmons BLACK! from box coloring and she was able to correct it and put a beautiful base color and gorgeous highlights in and it is as soft as silk! and BEAUTIFUL! read more