If I can give this experience 0 stars I would.
I made an appointment with Sophia, for 6pm on a recommendation. She asked to reschedule the appointment same day and for me to come in an hour earlier. That was not possible.
I arrived at the salon at 5:50 , and waited patiently for 30 mins before being seated. Ryan took the appointment, I explained that my appointment was with Sophia for nails and she wasn't able to make it.
Ryan introduced himself and gave me the worst pedicure of my life. He cut my toe nails and did not file the edges. I got paraffin wax which was too hot, and literally burned my skin before asking if the temperature is okay. But I kept the pain to myself, only saying, it's a bit too hot.
When going to do my hands, he said Sophia would take me. Him and the front desk argued a bit and I was moved around, as Sophia wasn't there/available. I showed Ryan my design and he immediately started cutting my natural nails without asking. I asked, what is he doing, and he said he is cutting so he can add tips. I did not ask him to cut my natural nails down. I said that I wanted to keep my length but it's fine. It was already done, so I let it be. Immediately after cutting down my nails I just grew out, he started adding a tip without filing and shaping. I asked kindly, if he can file the nail down as it wasn't cut straight across and under my tips won't look neat. He did. Then he started to glue tips. My hands were not washed after my gelx was removed. I asked if I can wash my hands, as the acetone is drying my skin, and my hands are dirty. He started having an attitude. This is common practice in professional nail salons. Have you ever gotten your nails done and not washed your hands once? I have never had to ask this of any of my regular nail technicians, as it's routine. After washing my hands he applied tips and asked how long I want it, I said, exactly as it was before, showed him a picture as a reminder. When he cut the extensions, I explained it's a little too long. He said it's fine. I assumed when it's shaped it will look shorter and let it be. After it was shaped, I explained, it's still a little too long, and asked that he file it down a bit. My work is difficult to do with long nails. Instead of filing down to the desired length he decided to declare he will not so my nails. I have excellent relationships with my nail technicians and never before have been treated like this. I only came to this salon because I'm traveling and they apparently have 1 talented technician who's new there. Pictures are taken just a couple hours after leaving salon. I'm still in shock.
I was approached by the front desk, who asked if there's a problem, I said no, I simply asked the nails to be filed shorter. She explained that he can't complete my manicure after I heard him loudly ridiculing me publicly in his native tongue. Apparently fed up that I have an opinion on my service that I'm paying for. I paid for the pedicure, which I regret, as it needs to be done again properly by a professional salon.
There are better nail salons in Florida. This place is unable to do the bare minimum. They are rude, disrespectful and unhygienic in their practice they do not respect your time, and are sloppy with their work. read more