I booked reservations for 2 online, secured what I thought were appointments, but upon arrival we were told we would have to wait (an additional 45 minutes), our appointments were given to someone else. If not for a busy Saturday, we might have gone elsewhere. The atmosphere was loud, the nail tech conversations around us were very inappropriate and the up-charge for services was shocking, not at all what was posted online or on the in-house menu. The cat eye polish peeled off within 2 days, so much for what I thought was gel. I was paired with Riley, she was very nice, I just wish the experience of the day made us want to go back. read more

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The service is always stupendous and lovely. I have such an amazing time with my nail technician (Danh). This shop always makes sure the job is done. 5 stars read more

Nails-A-Holic - I asked for a french tip with silver chrome, but keep my natural nails because i like them short. - Nail Salons Near Me - North Olmsted, Ohio

Been getting my nails done here for a while. Every time without fail my gel manicure chips either same day or next day. Most of the time I just wait but with getting them done bi-weekly they should last! Called to get a nail fixed and was told I could book an appointment even though it happened 2 days after getting them done! Now you lost a unsatisfied customer!! read more

They stole money from me and I wouldn't trust this place!! When I called and ask to a manager they had no idea when he was coming in and no way to contact him. Never heard of a place not being able to contact their manager or know when they are coming in!! Plus tier phone service is AWFUL!!! I could barely hear what they where saying. read more

My hubby and I had an awesome experience at Nail-a-holic. My daughter swears by it and I do too. We both got pedicures with the works. Thanks for helping us escape a very bad weekend. read more

She was unprofessional, refused to do my callus , refused to reshape my toes, when I asked her, she became argumentative, had to have the management fix it. I hate the color not what I asked for but felt defeated so I paid and left. read more

Nails-A-Holic - Wearing oversized sweats .... super unprofessional matched her attitude - Nail Salons Near Me - North Olmsted, Ohio

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If you value the health of your nails, go somewhere else. I wish I had seen the Yelp reviews and realized they are playing games with location instead of only seeing new Google reviews for Westlake prior to going to here. A group of four of us had plans to get nails done for a wedding and from the moment we walked in they were unaccommodating. My sister arrived a couple minutes prior to our agreed upon arrival and they whisked her away without letting her wait for us even the couple minutes we were away. She called me when they wouldn't let her wait so I know how far away I was. I was in parking lot! The next in our group arrived a minute after that, they refused to let them sit together and again refused to let them wait the few minutes until the rest of the group arrived. One in our group didn't want color and they wouldn't take no for an answer just kept pushing the color book towards her. I was assisting my grandma and again they refused to let me sit near my grandma so I could help her. As for the manicure itself, it was the most rushed I have ever had. She piled on the gel so thick it was lumpy and uneven. The color selection for a sheer skin tone was nonexistent as apparently they only had a single one that they used for all French manicures. It did not match my skin well and was very pink and opaque. To add injury to insult whatever they put in the gel polish is impossible to remove. I have been a licensed cosmetologist for almost 10 years, so I know how to remove gel, but I have never had so much trouble getting any gel off. It's like they used pure super glue. My nails are destroyed and it's still not all off. My nails will take months to recover. And this was supposedly a normal gel manicure with an OPI color, no extensions, dip, acrylic, hard gel etc. I wish I could go back in time and not go here. read more

I scheduled an appointment with Addy 2 weeks ago for Feb 8 at noon. They were not busy. I walked out at 12:30 because they left me sit there. Addy called me to say she was sorry and reschedule for tonight 2-11 and she just called me to tell me she has a customer coming in and won't be able to assist me on time again! I would never go to this place. Poor service and now I just saw other reviews I wish I had known before. read more

staff is nice, location is gorgeous but i won't be returning. Their tools are not cleaned, just thrown in a shower caddy. The girl rinsed her tools off in my foot water which frankly was gross. Honestly the two times i've gotten toe gel polish the results were just sloppy. there are nicer places to go. read more

Nails-A-Holic - sloppy polish - Nail Salons Near Me - North Olmsted, Ohio

They need to tell customer that they are charging $5 to remove polish on 2 toes, $5 for gel, they asked what pedicure I wanted and showed me prices. I chose the $38 dollar pedicure which was $48, not including tip. They charged $55 for a full set,$5 for the length, $5 for design which was French manicure. $10 for gel, $75, plus $10.94 tax another $5 for something else, not including tip....outrageous read more

Nails-A-Holic - Nail Salons Near Me - North Olmsted, Ohio

The service is horrible I went Saturday and for 65.00 you would think I would be doing something eles beside letting the world know this Tttttttthis place is horribleeeeeeeeeeeeee I been getting my nails done for years and this place has gone to the dump they I'm requesting a refund because know way should my nails look like this so I'm tell anybo who see this review take it at face value and run read more

Nails-A-Holic - The index's fingershort thumb is broke the nail before pinky tip broke 65.00 for this know way!!!!! - Nail Salons Near Me - North Olmsted, Ohio

I was left with nails like this, where the nail tech yelled at me and rolled her eyes. I went with a family member. My pedicure and manicure had no moisturizer or callus removal: treated like a color exchange despite paying for above and beyond. Same exact services, yet her nail tech was nicer and took an hour longer than mine did to be completed. I paid. Not offered any refund or discount. Actually the nail tech who did this to me yelled at me that I should tip her. YELLED. Chris the manager didn't seem empathetic. He couldn't care less and was defensive when I asked for my nails repainted and didn't even offer to do it. Ended up crying and deciding not to come back. Based on the other reviews, I'm not the first or last this has happened to. Photos added for reference. read more

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On June 29th I went with my daughter to get a pedicure . At approximately 3pm it wasn't busy the ladies is named Tiffany she was very friendly but her skills lack a lot she rushed through my appointment Didn't clip my toe nails straight... hurt me while cutting my cuticles Big Ouch many times over wanted to cry ... She was only going to put one coat of a light colored polish after telling I wanted another she got upset because she had to leave .. When I got home I looked at my toes to see she didn't fully paint them either and I had to try and fix her mess myself . I paid $55 for something I could have done at home much better I do not recommend this place . My daughter she has another story not good as she got both gels done to her hands and feet her nails look horrible she paid $118 ... for really awful looking nails ..her story should be posted soon . read more

I'm new in the area and the first thing I'll say is that their prices are far too high. I just paid $62 for a basic gel pedicure and you have to pay $5 to have your old gel soaked off. I've never been to a salon where that is a separate charge and the cost of gel polish is an additional $28 to the service. That's just overpriced plain and simple. I've gotten my nails done well for less in Los Angeles, DC, Miami, etc. So, If they're going to charge such high prices, at a minimum I should've received a quality service and at least been offered something to drink.... A water, glass of champagne, a glass/cup of wine. Nothing about my experience justifies the pricing. To add onto it, while my pedicurist was very kind and sweet, my pedicure simply ISN'T well done. I had to ask for extra scrubbing off of dead skin and for pieces to be clipped off. There's still polish outside of my nail bed, she clipped one cuticle to the point of exposed skin... If I'm coming to have my nails done, I don't want to have to micromanage the process. I expect a clean job where I don't have to watch what's going on. The salon is clean and again staff were nice but there's no reason for me to come back again, especially for the pricing. I'd rather drive 20 mins down and back to downtown for a cleaner job and lower prices. read more

They stole money!!!! I paid $43 and looked on my bank statement and was charged $93!!!! I tried to call the store to get a refund and got the run around. DO NOT GO HERE!!! read more

Great gal who did my nails , but 80$ for coffin short nails and design!! I almost threw up when I saw the price!!! I mean 45 for nails is one thing but 80$!!!! Won't return read more

Nails-A-Holic - Coffin with design - Nail Salons Near Me - North Olmsted, Ohio

I went in for a very basic manicure. The technician could not speak any English. He cut my nails with a clipper similar to a man's style. He then began to use the electric sander even though I was not getting acrylics. I tried to tell him to stop but he just kept smiling at me. As my nails are growing out, there is now a ridge across each nail, with the top part being much thinner. And as the nails are growing out, they are breaking and splitting. They are very weak. They were not this way prior to him sanding them. I will never go back to this place again. I feel anyone who works there should at least understand enough English to communicate with the client and he should have a knowledge of his job. read more

Well today is my birthday and wanted to pamper myself. So I came here to this nails place it's new so I thought heck why not. Well I had this guy name Tony and was fast efficient and did a marvelous job on my nails. I'll be baak yes sis that on purpose lol read more

Nails-A-Holic - Nail Salons Near Me - North Olmsted, Ohio

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If you are black, STAY AWAY from this salon. they do not like you or want your money! they will do a piss poor job to keep you away then get upset when you're not happy with the service. i was employed at this salon for 8 months along with 2 other black girls, Tai (who is 7 months pregnant) and Brey, until they fired us thru text for no reason! most of the time they would try to throw black clients at us almost like they didn't care to even try to service them. since we started working we had been speaking up about cleanliness, quality of work, products and anything at meetings to try to make the salon smoother, i swear it was never out of control or malicious intentions! we always did what the asked us to do. DAN/DANH, the owner, had been targeting us and the receptionist who was also black, for MONTHS, until he pushed her to the point of wanting to quit, which she did professionally with a 2 weeks notice until he just told her to leave! just because we complained about how terribly he was running the salon. he would complain and whine to his older sister Tracy, the other owner instead of communicating properly with us. he is narcissistic, verbally abusive and treated us terribly and punished us for doing the same things the asian workers did. one sunday he basically told us to get out while we were waiting for Anthony to finish his client bc we had plans afterwards. meanwhile other techs can sit there after hours doing their own nails while he sits there and compliments them! CINDY/DAO gets free pedicures and full sets from SAMMI/OANH with no problem and another Cindy can come and go as she pleases but when we service each other and pay each other (like they said we could do!!) we get FIRED!! he also verbally and emotionally abused Anthony who is from South Vietnam while the rest are from North until he was crying!. half of them are NOT LICENSED, specifically SAMMI/OANH and her husband who works there on Sundays. they do not clean and disinfect their tools after using them on clients, even if they CUT PEOPLE! which i've witnessed! they use MMA monomer with a fake label on it, which is a chemical BANNED by the FDA. Sammi/Oanh never cleans the wax room she double dips from client to client and there is hair in the wax pot. she also HATES black people and having to service them and often called us "the black girls" instead of by our names, even the receptionist. they leave toe nail clippings at the pedicure stations. we had to start buying our own tools because of these things. and we had the audacity to throw them a 3 year anniversary surprise?!? UGH!! if you hate black people so much, don't employ them or take their services! we could've been saved the emotional trauma and wasted time!! very very messy salon in more ways than one, PLEASE STAY AWAY!! read more

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DO NOT GO HERE. I have been here a few times and won't be returning after my last visit. Each time I've gone I made an appointment online. Upon arrival I ALWAYS have to wait at least 30 minutes. Which is ridiculous since I had an appointment. Once someone finally called me over, he was going between me and another customer. He called me over even though no one was available. Again, poor management. The nail tech I had, I could tell he just wanted to get me out of there. He was rushing doing my nails and they were shit. I told him one of the nails looked crooked and he just looked at me like I was crazy. He made them paper thin and what do you know they lasted about a WEEK and started breaking. I went to the salon to get the one fixed. A couple day later 2 more broke. So I removed the nails. The nail tech obviously didn't know how to do dip nails but tried to anyways and failed. read more

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The nails a hell locations in crocker and North Olmsted one is ghetto loud not a relaxing experience your judged like you have to make an appointment then given bad service interrupted lumpy nails for no reason they act like your time isn't value or will give you bad nails regular appointment setters are of one race and they will cater to them charge them less tried both locations stop acting like your business were not failing before the pandemic and your not culture vultures no one should have to pay 180$ for a crappy times three times with my child. read more

First time here. I loved it. I will definitely be coming back. They were friendly and very kind. This will be my salon from now on. 100/10 recommend read more

NEVER EVER GO HERE I make appointments at both locations and managements never cares. I've shown up at both locations with appointments and been told I have to wait 30 mins, an hour, sometimes longer and literally don't care. Management cares about nothing but money in their pockets. Owners have frequently been rude to me which sucks because they occasionally have 1-2 good mail techs but unfortunately it's not worth putting up with these horrible salons to see them. read more

I came to this area from out of town and I had to stay in a hotel for a couple nights. I needed to get my nails done and this place was relatively close, I stopped in and they informed me they don't like walk in's... very rudely, laughed at another mom and daughter who were also trying to walk in, she asked me if I could come back about 2 hours later, I agreed, came back, and she didn't remember me, rudely told me they didn't have time, I informed her I had an appointment, she told me it would be a couple minutes and I was still waiting an hour later. AWFUL! I wasted so much time and would have respected them politely telling me they didn't have time the first time. Don't go here. read more

I never write reviews but days later I'm still upset over my experience at Nails a Holic in N. Olmsted. I had a really poor experience and the tech rushed through my pedi. She didn't cut or shape my nails. The nails were painted But nothing was cleaned up or prepped so they are lumpy and bumpy ....she didn't even put on a top coat. To put it in perspective on how much she rushed through this, there was a person next to me in the middle of a pedi when I sat down. My pedi was done before the other person even had her nails painted. To top it off, I didn't want oil but she used oil anyways and I broke out in hives. It honestly looked like a child did my nails, and when the the manager was called over all he was willing to do was communicate to her that I no longer wanted my mani and just wanted to leave. I still paid over 50 bucks. Never again! read more

Horrible experience - looked better before walking in. The Tech cut each nail uneven, hangnails and damaged my nails by leaving deep grooves and attaches that will take months to grow out. They still partially charged me after they tried to fix their mistakes 3 times and after I refused to pay. read more

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First time I had been here so I called ahead to make an appt and they said they could get me in for an appointment in an hour. (This was on a Monday). I wanted to find someplace that was closer to where I live, which is near Crocker Park. This place is a bit pricey as some of the reviews have stated, although it's very clean, the tech that worked on me was highly skilled (Kathy), and they got to work on me almost as soon as I walked in the door, which was 30 minutes before my scheduled appointment. They have a wide, updated selection of polishes, and the tech did exactly as I asked. With gratuity, it was over $100 for a gel manicure and a basic pedicure. I'll definitely be back! read more

The one in Westlake is terrible. Went with 4 others. Three of us had female techs that were not friendly and rushed through the entire pedicure. Not relaxing like a pedicure should be. My other two friends had male techs which were great and took their time. The atmosphere was very unprofessional. The one tech my friend had was on the phone while she was giving a pedicure. When she was finished she started knitting right in the middle of the salon. Such a turnoff. I do not recommend this place. read more

This place is so bad! The girl that did my nails was messing up w everything. Don't go here. She left her hair down and my feet kept going I'm her hair. So gross. And the lady that did my nails needed to eat her lunch before she started on me read more

I saw Penelope the first time I came here and my nails looked great. Well I made another appointment and Penelope wasn't available, which is understandable as she is very popular at this salon. So I made an appointment with whoever was available. The girl that did my nails made me nails very thick and I now have lumps on my nails as well. Try and book with Penelope as soon as you can read more

Nails-A-Holic - How thick my nails are - Nail Salons Near Me - North Olmsted, Ohio

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terrible place. went in for a manicure. left with ACRYLICS. they cut my long real nails and when i told him not to cut it, he proceeded to CUT THEM. WHY??? went in to talk to dan and this lady judy came up and said it was MY fault they cut it??? don't ever go here. i used to come here all the time but now it SUCKS save ur money and go somewhere else!!! read more

SAVE YOUR TIME AND MONEY AND DO NOT GO HERE!! I hope to have enough typing space for as much I have to say terrible about this place. Had my nails off for 2 months, decided to get a full set at a new place. Went to Nails-A-Holic Crocker location. Had a BRAND NEW set put on end of Jan. Within a week a nail popped right off without warning. Not even pain! Just fell off. I still decided to give them a try for my fill and he charged me for the repair which I thought was crazy. But also he cut my cuticle twice, did not say sorry, I bled, and he put the dremel away without cleaning it. This is where it gets even worse. IN LESS THAN 2 WEEKS, FOUR of my nails fell right off. I was not doing anything strenuous, one time I was scratching my head, another time I was grabbing keys from my pocket. No pain, they just fell right off. I wrote the company on Facebook, they read my message and I never got a response. So today I called and asked for a manager. They claim there wasn't one there so I explained to the receptionist what happened. She offered me a 20% discount. Yes, you read that right, a TWENTY PERCENT DISCOUNT. That doesn't even cover the BS charge for gel polish. They owe me a full set in my eyes. What happened to customer service??? So I asked for a manager to call me back and I never received a call back. I also wrote this review on my Facebook and numerous people are stating they had the same issues... fungus, dirty, nails pop off, etc. read more

I went for my birthday nails because they texted me and told me they would give me 10% off. I figured I would just got and get my nails done really quick I was in there for 2 hours! He was filing then I would say for about an hour maybe longer and was very rough. I was the only one in the salon for the first 45 mins. I had a reference picture with shape, length, design. I asked for square just like the picture and got coffin. They are very very thick. I was cut multiple times as u can see in the one picture. My nail tech left before I was even done because he had to leave. He told me once the nail dryer light went off I could leave. When I got to the counter to pay I was very surprised when they told me it was 71$ without tip since I didn't really get anything special, and was also told I was gonna be getting 10% off, I also payed in cash. I have gone to other nail salons and gotten my nails done with way more detail and looked 100% better and have been cheaper or been around the same price. I only came back because I hadn't gotten my nails done in awhile and I liked them last time I went but I will never go back. read more

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Was excited to try the Westlake location. Arrived a little before my appointment time with my moms and daughter. After a half of an hour past my scheduled time I was told it would be soon. After 45 min, I left with no acknowledgement from the staff and there was three of us that left. Completely unprofessional and inconsiderate. 45 minutes! Not worth your time because they have no regard for you and yours! Poor way to run a business. Do not waste your time! read more

After getting my pedicure I was told I had to wait between getting my toes and nails done. I was not told this when I made my nail appointment. When I brought it up to the main front desk associate I was met with no courtesy whatsoever. This was my third time coming to this salon and my last. The workers demonstrated no compassion or respect for my time. If I had been told ahead of time that it would be a wait between getting my toes and nails I would've booked the appointment separately. communication is everything and they severely lack that here. read more

We booked a pedicure for 4, they had us out a deposit down, because they were having people not show up on them. No problem, I did. When we got there, they got three of us started and said someone would be with my Mom shortly (she was sitting in the seat next to me) okay no problem. 40 minutes later, they were finishing my two daughters and mine, and never even started my Moms! She finally got so frustrated she left. It was so horrible- the woman who did my nails was great- however the girl who did one of my daughters left her toes looking so weird- one big toe the nail was pointed at the tip and the other big toe was flat. They came and said sorry, people called off. That's great, but NOONE said anything to us about not being able to service all 4 of us- it was absolutely horrifying. Toro all ruined mother/daughter/grandma afternoon. At the front desk, the lady just said well it happens and we are busy. We put a deposit down- to ensure we would be together- and even then they should have let us know instead of leading us to believe all of us would get service. She just sat there ignored for 45 minutes. I of course, left in tears, and they still charged us full price for the three- I was completely shocked they had no interest in making it right. They could have called us in the morning or when we got there tell us they didn't have room for 4, we would have understood that, but instead they treated my Mom like she didn't even matter. It was such a bad experience and the worst part is other than the woman who did my nails (she was amazing) the others were just so cold about it. We are super reasonable people, they should have just talked to us instead of literally ignoring my mom for 45 minutes! read more

After doing a horrible job on my nails the first time and had 4 fall off I had to return to receive some of the worst costumer service. The men there do not focus on their job and attempt to multi task while doing your nails. after going twice my nails are still not done correctly and are weak, for such a high price I expected a lot better from not only the workers but also the quality of the nails read more

The tech was very helpful in choosing a color, swatching the dip powder on acrylics to be sure it would come out how I wanted. But once the actual application started, it went downhill. I came in with perfectly shaped almond nails, just grown out. I asked her to trim them down and keep the shape. She struggled with the nail clippers which should have been my first sign of trouble and cut them down to unequal lengths and far rounder than I came in with. Some edges were left rough as well. The actual application was not any better. On some fingers, the dip does not extend all the way down, leaving a noticeable space of nail between the cuticle and end of the dip. Some nails are also quite bumpy, thick lower on the nail, dipping down in the middle, and thick again at the tip. My experience here got worse when I went to pay. The menu and website said dip application on natural nails was $40. When I asked why my total was $57, she showed me that they charge extra to cut and shape the nails. I have never seen any other salon charge for this and this salon did a horrible job. Not only was the actual application poor, but they charge extra for something that should be standard and do not even do that well. Every time I look at my nails, I am disappointed with the shape, length, and how messy the application is, especially given the amount I paid. Do not waste your time or money here. read more

I have been coming here for a couple months same time same day every 2 weeks. And I tip 20% or more. Now I waited 30 minutes and asked how much longer do you think and she said I have 2 techs finishing up. I said ok cool. She said why do you have somewhere to be ? (Excuse me what ??) I said no I've been waiting for 30 minutes LOL. I said what's the point of making an appointment? She said well your going to have to wait I mean that's just how it is your gunna have to wait. Rude! So basically you took 2 walk ins before me when I respectfully made an appointment? Do you actually schedule or does a book not exist lol. Like why do you even have a receptionist?? They also use crap polish that was peeling. I had to go in after a week and have fixed once then as soon as I left it was peeling again. And yes it was cured under the light long enough. Also a nail tech I had once is disgusting and kept telling me how ratchet she is and rubbing the acrylic dust all over her. So disgusting and weird lol. This place is rude and definitely unprofessional. The first couple times I had a great experience and the building is beautiful. But to be treated like that is just rude. I will gladly spend my money at a business where respect can be reciprocated. read more