Wonderful experience. The owner, Sacha is very knowledgeable. I recommend their pedicure services…read moretoo. Definitely the best I received from salons in the area. The nail techs are equally qualified and skilled.

All staff was very nice, friendly, and accommodated all our requests. Lexi was great! I only wish…read morethe ultimate pedicure came with hot stones and a volcanic soak.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

My mother and I have been coming here for years and have never left unsatisfied. Jade and her…read morefamily are super sweet and very professional. Jade's work is always gorgeous. I highly recommend coming here! I wouldn't go anywhere else.

NOOOO STARSSSSSS‼ The service was HORRIBLE and…read moreUNPROFESSIONAL! My guy half did my pedicure and left old polish on my toes but still applied the overlay. He cut my foot and still kept going, filed my toes down too much and the shape was ugly. My daughter showed them a picture of what she wanted it what they did was hideous. The owner got upset because my daughter and I hated the nails and decided to cut them off without trying to fix them then called her husband to confront myself and my child, he had a knife in his pocket came storming through the door, we feared for our lives. I called the police (which was no help because he knew them) they were outside giving fist bumps. oh yeah I called my husband up there as well because no man should EVER feel comfortable enough with speaking to a woman that's not his significant other in that manner . I was discriminated against and customer service was awful and was in an host environment. I WILL NEVER GO THERE EVER AGAIN!

Came in and got a full set french tip. Absolutely flawless. My manicurist really took her time with…read moreit not rushing and was an absolutely great experience. 10/10 recommend!

The customer service was horrible. I went here for the first time and they didn't give any info on…read morewhere there colors were and gave me an appointment and asked if I could come early and than had me wait an hour past my appointment time. They serviced me finally with gel polish and it chipped on two nails in less than a week. I recommend you not waste your money going here. BEWARE

The guy who did my nails kept filing my skin and it made me bleed and then instead of wiping away…read morethe blood he used nail polish remover!!! Hurt so bad. And the nails aren't even that good! The pedicures were better but not even the greatest. I paid $100 for both services combined but did not have a good experience. Will not return.

They're very professional, they don't rush, and are affordable. Small quite place. The service was…read moreexactly what I wanted. I got my eyebrows waxed & a manicure. I don't have any complaints. Eyebrows done by a nice lady & nails done by a sweet man.

I've searched for a stylist to do my hair. I had a picture of the exact way that I wanted it done…read more Danielle was able to cut & color it exactly the way I wanted it. I left there so happy. I have returned to her for years, now! She has also been able to work me in at the last minute. I am so grateful that I found her! She is a real genius!

I've been coming here for a few years now, I wouldn't let any one else cut and color my hair. These…read moregirls really know their stuff when it comes to color.. Danielle goes above and beyond when it comes to her customers, my son is autistic and will not allow anyone other then her to trim his hair..

Walked in on a Wednesday no appointment and was tended to right away. I got a sns on my hands and…read morereg pedicure. Tammy did my nails super quick and flawless and Kat did my regular pedicure with pleasant conversation and it was great! It came out to $80 which is the going rate nowadays so what can you do. Not a bad experience at all. Sorry I didn't take pictures, trust me it was worth it.

I've been coming to Richmond hill nails & spa since they have opened and their work never…read moredisappoints. Customer service is always on point and the vibes on the place are amazing. My girl Moni always comes in strong with the vibes and when Moni is booked up Ann is there to help get me right too!

I patronized this nail salon for roughly four months. When the owner did my nails, the shape…read morerequested was provided. However, the acrylic was always too thin. This caused cracks, on occasion one break, and an infection. Emy would not remove the acrylic when she saw a crack during a fill-in. I would specifically request the removal to prevent a break or infection. She only applied more acrylic over it without drilling into the crack. Personality wise, she is polite and I liked the friendliness-which is why I returned to the shop. But other technicians were either absent or unavailable. I didn't have a problem when Ivy did my nails. If Jessica did them, the shape wasn't what I asked for or consistent.

Love Emy's nails. Friendly and wonderful. Went in there asking about a picture I found and Emy was…read moreable to make my nails. Emy made it better then the picture. Emy will always be my nail place.