1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

Popped into the salon needing a manicure. So glad I chose this place! My cat eye color is perfect…read more Great customer service! Highly recommend! Ample parking and chill vibes

it's been 2 days and I still can't get the acrylic nor gel polish off my…read moreskin this is not acceptable

If you're getting a pedicure, ask for Tony! He did a wonderful job! I got a mani and pedi from here…read moreand it ran about $120 ish for both. A little pricey but I got a deluxe pedicure and it was worth it!

The services here are wonderful. Great selection, lots of colors and styles to choose from. The…read moreladies here took great care of me. Red mani and pedi looks superb! The vibe here is lovely, great music, calm atmosphere, great timing and special care.

This is by far one of the best massages I have ever received. Not only was Kimberly kind,…read moreprofessional, and friendly but also knowledgeable and gifted in her craft. Through the massage she was consistently courteous while explaining the identified problem areas which I HAD (keyword) while simultaneously explaining how they may have come about based on the limited discussion of my work. In all my years I have never had a massage therapist be so in tune with this work or even care to examine the possible reasons as to how my body got in such poor shape. Additionally, I was thoroughly impressed with her knowledge and desire to continually perfect her craft which, in my opinion, is of the highest quality. I highly recommend Kimberly and her fellow therapist! COVID-19: The studio is in pristine condition. Clean, organized, and respectable. Walking in, I had no concern of poor housekeeping and knew my health and others was in the forefront of their minds during these trying times.

From the owner: We are a co-op of independent licensed therapists, providing unique wellness of massage, facials…read moreand hair removal.

I Love going to Hair studio ! Kim is so fun and knowledgeable- she listened to what I wanted and…read morehelped me achieve my hair goals - she's so good with hair color ! I will be back and also recommend my friends to come here ! Thank you Kim kaye

Kim is simply Amazing! So caring & wonderfully talented! My hair is Fabulous! I have never had a…read morebad experience. Her salon is comfortable & has a super cute layout. Kim makes sure your comfortable while she works her wonders to ensure you leave feeling beautiful!

I've had laser hair removal done for many years just recently moved to Savannah Georgia and made an…read moreappointment Allure laser hair removal in Pooler. I had an initial visit which was OK, not great, but Jennifer told me if I paid her for two sessions she would give me a third one for free so I said OK that sounds like a good deal and I paid her for them. My two subsequent visits were sorely lacking. In fact yesterday's visit was three minutes and 15 seconds long. Needless to say I won't be returning

Purchased a Groupon for three treatments because I wanted to see the results before spending a…read morelarge sum of money. I understand it responds to different people differently. I read other great reviews on site but didn't feel like I got the best service. I watched a lot of videos of different companies doing it to prepare myself. I felt like my services were bare minimum and rushed. On the last treatment, she didn't complete the full treatment. I didn't bring it up because it was clear she didn't want to do it and I didn't want to make her do something (for fear she may intentionally do something wrong). After all three services I honestly didn't see any differences from the start. After my three services, I didn't return.

I have been going to Megan for years and her hands never fail me. I will never go elsewhere because…read moreshe is just that amazing. She is always punctual, prompt and courteous.

Stopped in for a lip flip! Would totally recommend. The ladies were all so sweet and welcoming…read more They were ready to answer any questions I had. My service was quick and painless. Would come again!

I'm so happy with all the services that I've experienced. Highly recommend this med/spa.read more