RUDE MALE OWNER/MANAGER!!!! The ladies are awesome and do a wonderful job.
I've been to this salon a few times, so I was really looking forward to coming back.
The ladies who work here are incredible and do wonderful work. I have had great experiences with them, and the woman who did my pedicure today was fantastic. Unfortunately, my manicure that was done by the man (owner/manager) was a completely different experience.
He did not ask me what shape I wanted and started shaping my nails square. When I explained that I wanted a rounded shape, he repeatedly sighed and acted frustrated when I asked him to round the edges more. He also argued with me multiple times about the length of my nails when I asked to cut them shorter. He said, "I'm going to cut them short then you're going to want them long when we get finished."
I am the customer paying $163 (before tip) for this, therefore should be able to communicate the shape and length I want without feeling like I am inconveniencing the person doing my nails.
The finished manicure was also very sloppy. I do a better job at home. There are areas where the polish does not cover the entire nail, visible splotches and unevenness, and the shape is not what I requested. I pointed out specific things that I wanted fixed before I left, but he would not correct them. Instead, he looked at me and said, "We're all done. Go pay." And he got up to walk to the register. I wasn't asking for perfection. I was asking for an issues to be corrected before leaving.
I want to be very clear that my experience is not a reflection of the ladies who work here. They have always been wonderful, and my pedicure today was excellent. My issue is specifically with the manicure I received from the owner/manager and the way he acted when I tried to communicate.
I hope the owner takes customer concerns more seriously in the future, because the women working here clearly care about providing good service, and I would hate for one poor experience to overshadow the excellent work they do. read more