Mixed experience in this place. The owner is awesome and they have a few really good nail techs, and the first few times I came here I loved the result. They also have foil, stones, and other accessories that a lot of other places don't have, so any time I'm in town I made a point to visit because I always leave with my nails looking great.
Today I left with 3 fingers bleeding and brush marks on my nails (neither of which I've ever had happen before) so service was subpar at best. There were two techs that I hadn't met before, and both my experience and the girl getting her nails done beside me was awful. When I asked the tech to make any changes (top up gel, fix the shape, normal things like that) she flat out refused, which surprised me because I've never been treated so poorly by a nail tech. She also managed to cut my finger with one of those paper/foam nail files somehow, and then kept filing over it even though I flinched multiple times and asked her not to. She made my other cuticles bleed by using the filing tools on the whole finger rather than just the nail - didn't apologize or even really acknowledge it a single time.
I spent 2h at the place getting gel and a simple solid colour done - a service that takes about an hour in other places, and that's considering that I usually get designs done on multiple nails, which I didn't ask for today because it was taking so long. My policy with any services like nail salons is to be polite to the people, ask for things nicely, and tip well ($20-$30) because a comfortable nail tech does much better work than one that doesn't want to be there, and despite my best efforts she seemed to want to fall into the second category.
Despite all the positive experiences I've had here in the past, this was also the absolute worst nail experience I've ever had so I don't think I'll be going back. read more