I was looking around for a good nail place and stumbled upon Neo Nails, which caught my eye because…read morethere was a lot of positive reviews online. I was online and filled out the booking form to which someone reached out to me via email to confirm the services and to finalize my appointment. I scheduled the UV GEL FRENCH. Disclaimer: the booking form is not a confirmed appointment until you hear back. Once you speak with a representative, a link will be sent to your phone via text message and a credit card will be needed to hold your appointment. And yes, that also means that if you are late to your appointment or last-minute cancel your appointment, you will be charged accordingly. The drive to the salon was easy, the area to turn into the plaza, wasn't cramped, in the parking lot was spacious enough, and most importantly, it was free! I just hate when you go to places and have to pay for parking when you're already paying for services, I'm a firm believer that store should validate. Anywho, once you enter the salon, you're met with bright lights in a spacious salon. There is the front desk where checking is super simple and I was taken back quickly, and they sent me up with Betty at the chair. Once I was seated, she asked me if there was anything that I wanted to drink, which is nice. Most of the time when I go to some places that should be offering this service, they don't even ask so it's nice when you don't have to be the one to ask them. Then, once I got my wine and tried to settle into the massage chair, she started getting to work on these dogs LOL. She was very good and thorough, and didn't overdo anything. Nails Salon, I feel like they're not careful, or they don't care, and then they'll literally grind the skin off your fingers and toes. The only con I have with this place is that the massage chairs are slightly confusing and difficult to use. I was like should it be this hard? Overall, efficient service, reasonably priced, and kind workers. I'd come back!

My nails ruined very quick and they said it was my fault -got hard gel this are hard to ruin within…read morea week yet they did

I've been going to Leslie for years! Wow she knows my whole life story now lol. Anyway, she is the…read morebest nail tech in Miami (I said it). Her nail art is always meticulous and beautiful. She will remember all of your favorite colors (mine are always nudes) and she's a pleasure to chat with. Her studio is very clean and you will be the only one at your appointment. It's the ultimate VIP experience! She has disinfecting spray for your shoes upon entering the space. The studio has a ton of beautiful plants surrounding you as well. It's very relaxing. Make sure to book ahead of time so that you can always have a fresh set. I always get compliments on my nails and I like to keep it that way! She uses Japanese gel nail polish and I usually add the hard gel to keep my nails lasting almost 4 weeks! I mean you should go before, but I'm lazy LOL. You have to go and experience it for yourself, you're gonna love it!

I love my nails! Cindi understood exactly what I wanted and did an amazing job! I recommended a…read morefriend and she went to get her nails done a week after and hers came out beautiful too!

Martin was absolutely incredible. The sweet manager at the front desk was excellent as well…read more Amazing service. My nails look so good. Highly recommend!

WARNING! 0 STAR-…read moreCompletely unacceptable experience I had a pedicure scheduled at 3:00 PM and a manicure at 4:00 PM. My pedicure finished around 3:30, so I stayed, ordered food, and even got waxing done while waiting. That's already me being flexible. At 4:05 PM, instead of starting my appointment, I was told it would be another 15 minutes. That would make it a 55-minute wait past my scheduled manicure time. The technician (Lee) wasn't even working on another client, he was in the back on a break. That is beyond disrespectful and a complete disregard for people's time. It gets worse. During my waxing, I politely told the technician she missed some small hairs on the side of my lip and asked if she could remove them with tweezers. I had my eyes closed and instead she reapplied wax without telling me and literally ripped off my skin. Not irritation, not redness, actual skin. It burned immediately and you could visibly see the damage. When I went to pay and declined to pay for the waxing (for obvious reasons), I was told I was "exaggerating" and that my skin was just sensitive. No accountability, no apology, just denial. Meanwhile, I'm standing there with visible injury on my face. I left without getting my manicure because waiting nearly an hour past an appointment while the technician takes a break is unacceptable. Now I'm dealing with facial skin damage that will take weeks to heal, all because of careless service and zero professionalism. Between the disrespect for appointment times and physically injuring a client, this place is completely unacceptable. DO NOT COME HERE

Incredible Russian pedi! The attention to detail from Diana is unmatched and my nails look perfect…read more Highly recommend! Marianna was very welcoming and attentive. Just moved to the area and so grateful to have them down the street! They also have a frequent customer discount card so that is a plus!

I had an amazing experience at this salon! The front desk Party was incredibly friendly, attentive,…read moreand made everything perfectly organized from the moment we arrived. The atmosphere was warm, fun, and very professional. Special thanks to Alina -- she is a true artist! Her work is flawless and she really pays attention to every detail. I absolutely love the result and received so many compliments. Highly recommend this place for both the service and the talented team. I will definitely be coming back!

Gorgeous hard gel french manicure with Severine! The detail is perfect she is the best in Miami!read more

I had the most wonderful experience with Severine! She is genuinely one of the sweetest and…read morefriendliest nail techs I have ever met. From the moment I sat down, she made me feel completely comfortable and cared for. She is incredibly experienced, and it shows in the way she works. She is so gentle, patient, and truly detail-oriented. She takes her time and clearly cares about doing everything perfectly. My nails turned out beautifully, and the entire appointment was relaxing and enjoyable. I cannot recommend her enough. If you are looking for someone who does amazing work while also creating a warm and welcoming experience, she is absolutely the one.

I got a full set gel x French manicure with Gabriela. The salon is super cute they have water…read morecoffee tea etc. Gabriela is so so sweet and she did a beautiful job with my nails. I'm so picky but I think they're absolutely perfect. They are sharp and very clean and neat and it's honestly everything I'm looking for in a manicure. She also worked very quickly but without compromising the quality. The prices are honestly some of the best around as well. Highly recommend.

I just moved to Miami and have been in search of my new nail salon. I've come here twice for gel x…read more+ gel pedi based on the price and reviews. Adianez was my tech for the first visit, and while she was very nice, I don't speak Spanish fluently, so communication was difficult, especially since I had to show her the technique for reptile nails using blooming gel. I recently came back for another plain red set and was assigned a different tech Heydi, who was visibly frustrated when she couldn't achieve the sharp stiletto shape I was requesting, and passed me off to Adianez since she had done my last set. The salon doesn't feel welcoming, especially when the techs seem annoyed and don't pay as much attention to detail as I have become accustomed to with my last long-term tech. My nails always break as well and retention isn't great - I had to come back in to get a nail fixed for each set (for which they charge $7) and since my last nail fix on my current set, three more nails have broken. I'm pretty disappointed, and don't recommend this salon if you are particular about your nails/nail art and want nails that last.

Very happy and satisfied with Kensy's service, I been coming here for a few years, love the large…read moreselection of OPI colors, relaxing environment, whole staff is courteous and professional.

I didn't get a full service here only a nail repair but they did a really good job and I appreciate…read morethe fact that the young lady was helpful and knew the color I had because she asked over the phone and had it ready.

Nery is fantastic! Booking is easy and she does a great job. I had an inspiration photo and she was…read moreable to suggest the perfect color. She uses high quality polishes and is thorough when prepping your nails. This was the best mani/pedi I've had in a long time!

I really love Nery and her space in the Phenix Salon Suites. It's cozy, clean, and there is a huge…read moresense of community as her neighboring suitemates would poke their heads in from time to time. Her place definitely isn't the type to bring friends, as she is the only manicurist in her studio, but great for a little self-love! She offered wine and water, and she has a jar of chocolates. Enough to make any stressed person really happy. Pampering, begin! I'm super happy I stumbled across her Yelp page, and all the positive reviews. I messaged her through Yelp, and her son (or nephew?) was quick to respond back with how I could book an appointment with Nery. She is extremely packed on weekends and evenings, so I took a half day for myself and went on a random Tuesday morning. A regular, non-gel mani/pedi for me took about an hour and a half - just as estimated when I booked the appointment too! Nery was welcoming, and completely understanding that I am indecisive. I changed my nail colors at least 3 times, and spent more than half my manicure debating is I should change my pedicure color (I did). But who can resist when Nery has walls of OPI and Zoya colors? I'm a sucker for Zoya, and dozens of colors she had on her wall, I also have in my closet. That's how I knew I would love Nery - quality polishes. None of the gross Kleancolor stuff I see a lot at other salons in the area. I chose a matte green from Zoya, opting to not put a top coat on it because it's a matte and c'mon, it looks really good. My favorite part? When she broke out the hand-mixer turned pumice stone when it was pedicure time. I don't know why I loved it, but it craked me up. And it really got all my dead skin off the heels of my feet! Eventually, I nodded off for a few minutes because it got to be really relaxing - the music she was playing when I was there was a great Pandora station of chill dance music (think Sia and Kygo). In the end, my toes and nails looked great.

She gave me the best mani/pedi of my life, along with great nail care advice. She is a…read moreperfectionist with a great sense of detail, who never makes you rushed. Her prices are great for the amount of time and effort she puts in. Tip her well, she is worth it!

Had mani and pedi. Maria was so gracious and took her time…read more Salon was very comfortable. I will definitely go back.

Salon is very small no room to move around, I felt like a sardine in the can, I didn't feel like I…read moream getting pampered rather than just being stuck there to do my nails.

Service: Excellent service! The ladies were genuinely nice and helpful. They helped me find the…read moreperfect color based on a description of " light, feminine, delicate pink". They did a color swatch so that I could see it on my nail before we started. I had a a-press gel and regular pedicure which was very relaxing. The massage chair was old and clunky but the pedicure was neat and nicely done. The a-press gel was so carefully and diligently applied, I am very happy with how my nails look. Location: the salon is broken up into small rooms. I was in 114 and there were about 4 work stations. The room was organized but it was a bit dusty.