Called for appointment for builder gel manicure and a gel pedicure. They said they could get me in about an hour and a half later. Great. When I arrived, there were three employees and only one customer there finishing up their pedicure. They seemed irritated with my arrival and the experience was poor. I did not enjoy my builder gel manicure- you can see the streaking and that the finish is uneven looking. The main disappointment was the service. It was not friendly and the entire time I was there, only one other person came in for a pedicure. Two phone calls came in while it was just me. The first, the man said "what kind of gel? I won't have time until 4:30." (It was 12:15, so I was thinking oh maybe they have a lot of other appointments coming in.) The second, around 12:30 he answered and I heard him say "take off gel? No, I wont have time." Again, I'm thinking maybe way more people are coming. But no, it was only that one other lady who came in during my time there. At 1:20, a woman came in and said, "all I need is this removed, can you help?" (It looked like regular nail polish, not sure.) The man, who had answered the previous calls- and at this point had been sitting there for an hour without a client and doing nothing- looked at her and said, "I don't have time today." Again, it just feels like you're an inconvenience to this business. read more

Nail Palace - Nails with flash - Nail Salons Near Me - Kamuela, Hawaii

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My toenails were pretty, however I've had better on my rough heals & callous's. They have walk in service & are a very reasonable price.

Service was good and timely. Pedicure for $30 is a good deal. Definitely a go to when in Waimea read more

I had a pedicure and full acrylic gel set done on 9/28... and these photos are 3.5weeks later (10/22) All my nails are still on. I've had my nails done many times before and I think this is the longest nails have stayed on without any chipping/breaking and no fill. There's obviously grow out, but that's on me for not going back yet. I've read other reviews complaining about the owners delivery when she talks, but I think they could grow a backbone. The owner, in my opinion is a very nice lady. She's professional and to the point. I've had nice conversation with her and found she's been doing nails for over 30years and learned to be a nail tech in NewYork (don't you need to be tough there?) lol The salon itself could use an update, but let's face it, hawaii is not cheap and I'm sure her rent in the shopping center is not cheap. Did you come here to get your nails done or for the view? They don't claim to be a luxury spa, but they are clean and more than capable of doing a great job on your nails. The pedicures are always good. Massage chairs work just fine. I just felt the need to correct the negative comments on here. I live here locally and have been to a few other salons in the area. I would gladly return here anytime I need. read more

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I went there recently for a manicure, staff have disgusting manners. Whilst my nails were being done, I asked what time it was. The only male there said, "Can't you see the clock there, on the wall?" in a demeaning tone. Then halfway through the session, they asked for payment, can you believe that? Do they think I'm going to do a runner? So I paid, finished my session and left. No one said goodbye or thank you at the conclusion. I WILL NEVER, EVER VISIT THIS BUSINESS AGAIN! I highly advise the public to steer clear of this DREADFUL OUTFIT, UTTER RUBBISH SERVICE! read more

Simple, sweet nails with sticker art and gel toes with rhinestones. They're beautiful!

Total bad service from the start! I'm a musician and just needed two nails done. So I called to see if they do back fills on nails and the guy says no we don't do that! We will never have time to do that! Yet every time I pass there to go to KTA, no one is in there. I asked a few friends and they Highly Don't Recommend this place! They got infections due to un-sanitized tools ! read more

Do I even need to say anything? I'll let the pictures speak for me. (And no, I did not touch or hit my toes. This is what they looked like when I walked out). It's so bad I actually laughed when I got in my car & had a good look at them read more

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I've been coming to Nail Palace for nearly 20 years! I always go home happy. best service, good energy and reasonable prices. I love these people. read more

Nail Palace treated us like royalty! Everybody was kind, clean and professional. They sanitize everything. They have movable COVID panels so you can talk to your friends. There are lots of lovely colors to choose from - even sparkles! We have limited mobility, so we need help - Nail Palace makes us feel like a Million Bucks! read more

Today was my first visit here and I am already looking forward to going back! I was just searching nail salons on yelp and found this place. I don't know why they don't have more stars?! Will did my nails and absolutely killed it! The shape is perfect and they are so smooth and sharp! Exactly how I like them. I will most definitely be going back when I'm back in town! read more

Nail Palace - Nail Salons Near Me - Kamuela, Hawaii

Budget no frills salon next to grocery store with rude nail tech. Booked pedi. Massage chair stops working after1 minute so i turn on again and tech yells at me. Yells again when i ask for stronger foot/leg massage. Then another client comes in w an acrylic nail job and tech tells me i cant get my basic manicure i after all. Only went here bc Kamuela nails suddenly closed. Save your money and go to kona. Pedi was fine, service was poor. read more

My family and I didn't want to pay $150 EACH for a basic pedicure and manicure in Waikoloa so we came here after Merrimans lunch while we were in the area! This place is definitely not the luxury experience but they're not claiming to be! You get all the basics for a great price and they work fast. We left totally satisfied! Paid $150, with tip, for all 3 of us! read more

This is the 2nd time I have come in here for just a quick gel polish and had them tell me they are too busy when there was literally 1 employee sitting around doing nothing and 2 customers in the salon. I sat and waited for my friend to get her acrylics done for another 45 minutes. Meanwhile, nobody came in and the guy who said he was too busy could have done my nails 3x during this time. read more

Awesome experience. Tech did a fantastic job and was very friendly. I needed a fill and had a broken nail. The tech went above and beyond and even fixed the poor job that I had gotten from a different nail place. Way better than I was expecting. Would highly recommend. read more

Nail Palace - So happy with my nails!! Exactly what I wanted. - Nail Salons Near Me - Kamuela, Hawaii

Meh! The work was okay but lacked some of the treatment normally included with a mani pedi. Pedi lacked callous and rough skin removal. There was no lotion or massage after gel nails were done for them mani. Price was still higher than I have paid at other places where those missing services were included. read more

Everywhere else was booked and they fit me in just before closing time. went in for a full set and she did a great job in my opinion. Gave me the shape i wanted, color looks good, and i'm pleased with the outcome! I normally do my pedis here but this time went in for a full set. I'll be back! read more

Nail Palace - Nail Salons Near Me - Kamuela, Hawaii

I feel bad giving this review because it was the guys last day of work, and he was the owner's son.. so he was just there temporarily for a few weeks to help them out. He had absolutely no filter and admitted to it. He wasn't necessarily rude to me but he was a bit offensive in general. He kept saying how much he hated this island... I love this island and have lived here 9 years, so for him to treat me like a tourist (he kept saying, "it's fine since you're just visiting") was actually very hurtful. I'm glad he's leaving, no reason to stay in a place you hate and make everyone around you miserable because you aren't happy. He also did a pretty terrible job, but I wanted to leave so bad I didn't want to make him fix it. I could tell his parents were annoyed with him but they should have told him to cut it out. Unfortunately, I doubt I will go back, even though he's gone now. read more

Nail Palace - HUGE chunks of nail glue underneath, wth!? - Nail Salons Near Me - Kamuela, Hawaii

This place had one other person when I walked in on a Friday afternoon. It is right beside the KTA in a strip mall with a McD. I realized as soon as I was seated that this was the place that had many poor reviews. The person was very abrupt. And when she saw 50 days since last peddie & 70 year old nails, she exclaimed: I can't do these. But she started. I got a mediocre @ best peddie. I had to have her recut them shorter. That pissed her off. Another person came in & the other worker was told to do her. She acted like a petulant child. Begrudgingly setting up the station. Only good thing is I got a 10% senior discount. Going elsewhere next time. read more

Horrible customer services over the phone I asked if I could do 2 people at 5:30 and they close at 6 and they told me no because it's to late. last I know u stayed open till your last customer. but idk, this is my first time and I thought they would be nice and take to more people for business but now I know and I suggest going to nails by Kim they are way better nails and service. read more

I am very happy with Will doing my full set manicure! He is the owners son. He did exactly what I wanted. I said I wanted arched nails. He patiently guided me along. Finished perfectly! read more

It's ok if you're in a pinch. Only a couple of people to paint your nails and it takes a really long time. The lady painted my nails way too thick ... still trying to find a great place in the area. read more

I felt the need to leave a positive review after seeing all those negative reviews. Granted I don't do gel nails or manicures but I love getting pedicures. First, it's always good to get a appointment if possible yes they do walk ins but hey with any walk in sometimes you have to wait. Second, the people working were nice and professional and everything was clean. Third, the younger guy doing my pedicure wasn't overly friendly but very professional and did a great job. I don't know about you but I kinda like it when their not full on chatting me up or their fellow co-workers I feel as if they pay more attention to the job being done. I for one have issues with anyone coming near my feet with sharp instruments lol but I was able to relax why he was doing my feet. I would definitely come back and get a pedicure again!! read more

Not satisfied with the service here. I had to wait 15 min after I was scheduled for my appt for someone to help me when they werent busy at all.... When she was dremeling my nails, she dremeled my finger skin TWICE. Not happy with my nails either. My nails arent smooth at all. Theyre all lumpy with gel polish..... Overpriced too. read more

Nail Palace - Lumpy nails!!!!!! - Nail Salons Near Me - Kamuela, Hawaii

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You know, some people just know how to do it. This is a treasure in Waimea and I'm so glad they're there. I'm always welcomed and there's one woman that down my toe nails that is absolutely the best-Lina. I wouldn't go anywhere else. read more

I was in a hurry and looking to get a pedicure and needed some time to myself. They were clean, did a great job, and super nice. Tons of color options and the massage chair and leg rub is always my favorite. This place is so close by I never tried it because I was terrified of the other reviews! Let's face it more people will leave negative reviews than positive. read more

I wanted to get my nails did but did not want to pay hotel spa prices, so I found this nail salon in the Waimea shopping center next to KTA store. It was great to have my legs and feet soaked, massaged, and nails done up after the strenuous hike back up from Waipio Valley. I was attended to right away and my nail technician was very meticulous. I highly recommend Nail Palace, I think it is a decent price for a pedicure on the Big Island. read more

I could tell you the whole, long story of bad service and rude owners but let's just put it this way. Do yourself a huge favor and GO SOMEWHERE ELSE. PS I live here part of the year and would dearly love to find great services that I can rely on and send my friends and family to. This place did not make the cut. read more

Great! Super fast and my pedicure looked good. No frills, but it was clean and the staff were nice.

I normally don't do reviews but the owner lady is kind of rude and bossy . She's not gentle when she speak. She's rushing and the whole time I was having manicure I felt horrified. read more

The owner did a thorough job w gel manicure and pedicure. Very satisfied.

I took my two daughters today my youngest daughter had her feet done fairly good and my oldest still had dead skin under her feet and didn't get the same service as the youngest sister plus they sat side by side they charged me full price for each. I left no tip sad cause I'm a very generous tipper I will not go back to this PALACE?? lacks a lot ! read more

I went here todo my nails. Ive been doing my nails faithfully for almost 10 yrs now. The lady said she knew how todo Nail Dip, an Organic type of acrylic. She had no idea how todo this! She shaped each nail in an angle.. All ten nails werent straight at all! The color was missing in some areas of my nails.. She did a horrible job! I would not reccomend going here! She does not know how todo nails!! Stay away frm this place! read more

The worst pedicure I have ever had! No wonder I was able to make an appointment quickly. The pedicure was maybe 20 mins total. The massage was a joke,m. At one point he was just light touching the top of my feet... uh ok... And to top it off I now have a rash of some sort on my toes. Gross. Do not go here! read more

Update!! it has been 2 weeks and my nails have still not grown back it's clear how bad she just straight drilled into my nail bed and I'm so unhappy with my nails now. read more

The guy told us our ombré nails were gonna be $5, then added on $15 after he was done. Didn't tell us he was doing a manicure, and we only asked for polish. In the end, my friend and I had to pay $40 when they only told us it would be $10. That's what happens when you're 13 and go with only your friend to a nail salon.. Very disappointed if I'm being honest. Also, he took advantage of our age. read more

Nail palace... Ooooh I have lots to say! They did a horrible job on my nails they treated me as if I didn't know how a manicure suppose to look like. My nails wasn't cleaned, wasn't filed down evenly, the coat had air bubbles and nicks because the lady touched my nails to see if they were dry and my nails wasn't even fully coated with the clear coat. I work for a luxury retail company, we are required to had nice nails. I bought it to the owners attention and he raised his voice to me in a hostile tone "that is the best she can do! How long you been living here or been going here!?" I responded back in a calm tone "never mind and I will go somewhere else to get them redone may I have a refund please". The owner then threw my money at me and yelled "GET OUT!!!!" They are very unprofessional and unwelcoming DON'T ever go there if you truly know how a well done nail job is... In the end when I opened my wallet in another location I discovered he shorted me cash in my refund. Also FYI I am native to the Big Island. read more