I had the worst experience with this nail salon and I am a resident of Matteson. I brought my Senior mom in for a basic mani/pedi and informed the staff twice. When services were completed they charged my Senior mom a $100. The male tech sitting on right side first booth upon entering shop. Yelled, and was very unprofessional when I informed him I requested to him upon entering a basic mani/pedii , Why is this service a $100. He was yelling and talking very rude to myself and Senior mom and never apologized or thanked us for our business. We do not need new businesses in our community that do not respect or value us as people. read more

The owner was rude, the nail tech was rude and attitudish and they aren't knowledgeable about anything it seems when it comes to designs. They don't listen to your requests and get an attitude when you ask for a design and they don't know how to do it. They talk in their language to one another when they are servicing you and when they are upset. Why did you open a business in our community if you're going to not service people with a kind business acumen and respect! read more

I don't think it's good business when your technician talks on the phone the entire time you are being serviced. I think it's good to support businesses in your neighborhood, but, if the service isn't good, you go elsewhere. read more

On Friday, August 26, 2022, I visited Nail Lab located in Matteson, Illinois, the nail tech that did my nails seemed rushed. Once she finished my nails, two of them did not match in color (two nails that I had done in a different color from the rest of my nails). When I pointed this out to her, she tried to justify the non-matching nails by saying that was just how the powder comes out of jar because of the crystal and shiny color. I asked her to redo the one nail to match the others. She hastily redid the nail. The nail technician finished up my service, and then I paid, tipped both my pedicurist and manicurist, and left the establishment. Fast forward to Wednesday, August 31, 2022, only five days after the application, I started to notice the dip powder product recede from my cuticles. Since I have been getting dip powder applied to my nails, at any given nail salon, I have always been told that it will last for two weeks or more and is better and more durable than no chip polish. The owner of Nail Lab said no different, stating that the dip powder was better for my nails and would last at least two weeks. This was not the case with this particular application. Instead, by Thursday, September 1, 2022, just six days after the application, it looked like I needed a complete fill-in for my nails. One of my nails had also chipped. On Saturday, September 4, 2022 I went into the salon to show the owner, who goes by the name "Ron", that my nails had receded, explaining to him that they started doing so by Wednesday, only five days after receiving the service, and asked him if he could do something to repair my nails so they at least look like I had a fresh manicure. My nails looked like I needed a complete fill in already and it was not even close to the two weeks that the product is supposed to last. I also showed "Ron" the chipped nail. "Ron" looked at my nails and, without any attention to what I had told him about the product receding, lifted my hand and used his finger to start chipping away the polish from another of my nails-a totally different nail from the one I told him had chipped. He then told me that he would fix those two nails, referring to the one I showed him that had chipped and the one he decided to manually chip away on his own. My reasoning for coming back in was not for him to fix two chipped nails, one of which he took upon his own to chip polish off of, but to show him that the dip powder application that was done was not up to par and that the product obviously did not hold up to his claim that it would last two weeks. "Ron" then started overtalking me, telling me that he would not redo my nails, my nails were fast and that he would only fix the two nails. At that point, "Ron" whose name as listed with the Illinois Secretary of State Business Services is Yuanrui Li (and for further reference, there is also a Hongliang Xu listed as being associated with Nail Lab) and also owns a Nail Lab located in Oak Lawn, had become disrespectful in his demeanor, becoming loud in tone and tuning out what I was saying. He completely ignored the fact that, as a customer, I had paid for a service/product that did not stand up to his and its claim. Mr. Li refused to acknowledge that my nails needed a full fill-in and it had not been close to two weeks since one of his employees in his establishment had rendered the service which, again, does not hold to the claim that the product should last for two weeks. At this point, other patrons as well as employees had started to pause and look, which seemed to make Mr. Li even more agitated and irate in tone. It was apparent that Mr. Li was not going to honor his claim about the service and the product that his establishment offers. Instead, he became disrespectful and dismissive. I expressed to Mr. Li, that, as the owner of the establishment, he should be able to offer more to compensate for his false claim and shoddy service and product. Instead, Mr. Li laughed in my face and refused to admit that he had basically taken my money and did a disservice to me. Mr. Li's disrespect for me as a customer was appalling. It seems Mr. Li is okay with establish his business and making money off of predominantly black clientele, but he has an issue with that same clientele when he is made aware that his products and services are not holding up to his claim. Mr. Li took no accountability as a business owner. I was definitely swindled by Mr. Li. He has no true respect or value for the clientele he primarily serves. Instead, his Nail Lab establishment has a drive-through mentality of getting as many customers in and out throughout the day with the hopes they do not notice the sub-par products being used on them. My experience was awful and I hope no one else has to experience Mr. Li's ill-mannered, unprofessional, and unaccountable mentality. I could not let this incident go unnoted. read more

I am a consistent customer at this nail salon I've never had a bad experience until yesterday. I got a no chip pedicure & a (acrylic) fill in. The pedicure was okay but once got in the chair for nails everything got worst. I believe the nail techs name was Sherry. She sits closest to the door. The first red flag I noticed was when she answered the phone, she was extremely rude. I'm sure someone was asking a simple question but she spoke to them very rudely & hung up the phone. Another observation was that she yelled & screamed throughout the salon & although I couldn't understand the language she was speaking I could tell from her mannerisms, facial expressions, & loud yelling that she was being mean. They also kept a elderly black woman waiting for over 40 minutes to get a pedicure only. Sherry was also on her personal phone) while doing my nails. As she continued to do my nails she wanted me to put my nails under the light. I go to do that & she immediately starts yelling at me telling me "don't do that you're going to mess the nails up". I said ma'am don't do what? I'm putting my nails under the light. I get my nails done all the time I'm not messing anything up. Then she proceeds to tell me to put my nails under the light which I do. May I add that I was never rude to her I was very quiet & kind. She finally gets done I tell her I'm going to go wash my hands. So she says ok, I get done washing my hands and immediately go to the front desk to pay. She wasn't there yet so I waited, but then I see her (not looking in my direction at all) looking around for me with a huge attitude as if she thought I ran off without paying. Then we make eye contact and she sees that I in fact didn't run off! Very laughable moment. So she comes & tells me my total was $108.00. Now I always get a (acrylic) fill in & a pedicure. Like I said I'm a consistent costumer here. And my total is never $108.00 I didn't get any extra designs or any extra services. So I know she up charged me out of spite. I paid & didn't even ask for a manager to complain because I'm a black woman & it will always be my word against theirs. Like I said I'm very unproblematic so I decided not to even argue but to instead leave a review. I definitely don't recommend you go to the NailLab in Matteson & i definitely don't recommend you go to Sherry! She has orangish brown hair & it's in a ponytail. You will know her because she's a mad woman. read more

I have been going to the Nail Lab since it opened in Matteson, IL. Early on service was great but lately is really been unacceptable. I was there today 7/2/22. I ask for a French Dip( meaning to dip it in the powder. I told the technician that my nails were paper thin but the dip seem to help my nails. She asked me about an overlay. I told her that I didn't want that. She informed me that it was the same cost as the dip. I told her I wanted a dip and the price quoted to me was 85.00 which also included a pedicure. As she proceeded to give me a no-chip(gel) II asked her when she was going to use the powder. She said she was going to do so. But to make a long story short, she gave me a no chip french manicure which I didn't asked for gel and it was higher than the amount quoted to me when I walked in the door. I have bad experience with no chip gel because in 3 days, it chips. Also, I noticed that they are very defensive when they mess something up and you ask for them to correct it! I went to someone name Nine. I will no longer be a customer there. I' m there once a month sometimes twice a month. But to do want you want and not what the customer ask for is just unacceptable. read more

Not recommending! I'm kicking myself for going. I honestly should have passed based on the 1.5 stars. The lady who did my pedicure and manicure was terrible. She doesn't polish well at all. I kept telling her she isn't polishing the entire nail upon the first coat so when she polished the second third fourth coat I was pissed because she was trying to cover the blemishing--when told her the polish is now too thick. The manager's response was for me to come back if it chips. Well we both knew they would chip due to the chunky polish. It was just a matter of how long it would take to start chipping/ peeling....roughly 7 days in. It didn't even last my entire vacation so now I'm on the hunt to get my nails done while on vacation - what a waste going to get them done at the nail lab. I'm not going to even worry about them fixing anything and they can consider what I paid a donation because I certainly didn't get good service! Needless to say, I'll pass on the Nail Lab. I really need to find a decent place :( read more