HORRIBLE experience. The guy that did my dip manicure did a very bad job and they were very lumpy and thick. He kept redipping to try to smooth them out. (He did not have clean hands and there was cotton stuck to his fingers that kept getting on my nails.) Even after he put everything up and was filing with the drill he went back to grab the dip again to attempt to fix the mess. I came here with plenty of time before my next appt but this took way longer than supposed to. Steven the owner asked if I still had time and I said no I'm already late for my appt and I needed to go. Steven said I could come back after and he would fix them personally. However before I left I was charged full price for this disaster that wasn't anywhere near done. I didn't have time to argue (I regretted this later) and rushed out. I came back hoping Steven would fix it. After a long wait the same guy began to start on the filing again. I could tell he was trying to take as much off before Steven saw. Steven then took over and was confident he could fix/thin them out. The guy and Steven argued for awhile as he worked on my nails which I found very rude considering I had no idea what they were saying about the situation/me. Steven tried to excuse this by saying it's the brand of the dip and he was "throwing them all out" (I've used the brand MANY times before elsewhere and never had this happen). I told him it wasn't the dip powder and the guy just did wayy too many layers. I asked if we could start over and he said no he could fix it. He said we needed to go over with a different brand of dip since the coloring was uneven after drill filing so much. I told him this would make it even more thick, which I was proven right. Steven was frustrated I wanted to start over. While I was waiting for it to soak off, Steven did another persons manicure from start to finish. They only had three people working. Even after all that time Steven had to scrub the globs off my nails, he was in shock and said he should've listened to me. He said I was right they were way to thick but he wasn't able to tell where my nail was before? I debated asking for a refund and leaving with bare nails but I really needed them done for an event and Steven ensured he would make me happy. Not true. Steven started over with a different color. My nails literally hurt and Steven made my fingers raw in two spots from the nail file that are still burning two days later. Also the "gel base" used made my eyes burn extremely bad and made Stevens nose burn as well which again I've never had happen elsewhere or seen that base used with dip. At least my nails look much better now. However this made me late to my night class when he had told me I would be done way sooner. Steven was also teasing me that I was irritated, asked "aren't I having fun?" and joked that I should skip class. So rude since I was there literally ALL day. Absolutely ridiculous. Then Steven gives me a $5 loyalty gift card for all of that trouble. What a joke. I will never come back here and wish I never had. (I'm not unnecessarily picky or rude to nail technicians. This was just miserable a waste of $50 and my day) read more