while i usually have no issue with this boutique; today really surprised me. it's my birthday today and i wanted to treat myself with a gel pedicure. after i left one of the gels came off completely, so i went back and they fixed it. i had no problem with it until another one fell off not even an hour later. i went back again and asked them politely for a refund and for them to fix it since this was the third time i had been in there today. they basically refused to give me my money back, saying they don't give refunds at all, (which i find extremely hard to believe), and the best they could do was give me a $15 gift card. i had to basically haggle with them to push it to a $70 gift card which at that point makes no sense??? just give me my $70 in cash back instead because im not going back to this place, and now i have an unusable gift card. like i said originally i usually enjoy this place and its very clean, but today just really was a disappointment and i felt overlooked and mistreated.
adding onto this, i ended up having to bring my mother down in order to be treated with the proper respect and fair. 30 minuets previous they told me they don't give refunds, but as soon as an adult came into the picture they were more then willing to fix this problem for me. all and all, i was treated unfairly and this was even more dissapointing because it was my birthday. read more