So in interest of full disclosure i haven't actually been here, but that is because i bought a groupon for this place and for the past six months I've tried calling them a literal boat-load of times, and they refuse to return phone calls or have any business. So they literally do not care about their customers or future customers and i will just take the loss of money that now just sits in their pockets. I wish i could give this place a negative star review but i cant sadly. Also I'm not worried about ruining nafeesas day spa's good name because they don't have one! Look at literally every other review on the entire internet nothing but complaints. I don't see how they are still in business. *****update****** Still no response back, technically at this point they stole from me so ill be taking legal action. read more

Beware went a couple of times service was fine after would answer the phone and tell me she was busy doing other things to call back to make an appointment.Would call back wouldn't answer phone left message wouldn't call back than finally I call her again and she answer made and appointment went there and than she said I had canceled I never cancel my appointment waste my time going there for nothing.Very unprofessional never will go there again told my family and friends don't waste your time....Wouldn't give any stars but you have to rate something... read more

I bought a Groupon for this place, and they NEVER answered their phones or returned emails! So I never got a chance to go, had to get Groupon involved for a refund read more

Hello fellow yelpers! I have never written a Yelp review before but after my experience with this spa I refuse to let my negative experience go unnoticed. I originally purchased for two one as a gift, 1 hour full body massage my choice of deep tissue, Swedish, or hot stone through groupon for $26, what a great deal right?? Boy could I be more far from wrong. From the geico after calling several times to make an appointment there were never any answers I left voicemail upon voicemail and emailed when I could set my massage. After a week with no response I called one last time where I did receive a response and to my knowledge there were no available appointments for a month and a half, which my groupon would expire. I was concerned and expressed by the time my appointment rolled around my groupon would expire! She stated well that's what we have and that if it would expire despite booking BEFORE the expiration than it would be an additional 20 fee! I was livid and upset not only have I been trying to make an appointment, but I'm being penalized for them not having an availability before my groupon expired! I contacted groupon and told them the situation and they agreed that nafeesas spa should honor my groupon with NO additional fee even after the expiration. I as a customer tried to book before the groupon expired! So I receive a call from the spa a day after groupon contacted them, nafeesa gave me a hard time but now to book an appointment it was going to be 2 months later, and argued with me on an additional charge. She was so unprofessional, ghetto and I didn't want anything to do with this place!!! After sometime she agreed to do the bookings for no additional charge. When arriving, the spa is dirty and dingy hole in the wall type place that was so hard to find! After talking to nafeesa I had a slight cold and she said she could not perform my massage I would have to rebook! At this point I was ready to walk out and never come back! She told me to hold on and after 10 minutes she approaches me and says ok fine I'll do your massage I'm not supposed to buy I'll do it. Way to make a customer feel welcomed right! After my mother went in for her massage and was 30 minutes into hers I see nafeesa come out and leave the building to go to her car to grab some equipment (a belt pouch with items). Wouldn't a spa know to have these items BEFORE the massage starts??!! Is this nafeesa even liscenced?? I just want to express my unpleasant experience any way I can in hopes of saving someone the trouble! I will never ever come back here again! read more

Nafeesa Day Spa - Dirty floors - Skin Care Near Me - Hickory Hills, Illinois

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I would NOT recommend this place. I tried to call several times to make an appointment and constantly reached voicemail. When I finally got a call back, I made an appointment for a few weeks out. By the time the appointment came around, and I went to Nafeesa's, Nafeesa came in late and said they were closed for the next month. "Sorry for the inconvenience" was all she had to say. Worst experience ever! Do NOT go here. read more

I definitely would not recommend this place. I tried them because I bought a Groupon. Once I arrived they had me fill out a questionnaire and a waiver. On this waiver, it states that if any of their equipment was to become damaged during my appointment that I would be responsible for all replacement costs. Are you kidding me? I have no idea if their tables are new or used or if they were previously repaired. I politely informed the massage therapist that I definitely wouldn't agree to that condition and asked her the weight limit of their tables. She said the weight limit is 500 pounds. I'm a big girl but nowhere near the table capacity. When I asked why they added this disclaimer she told me that a previous male client had "flopped around on the table and broke it". I asked her if the he was a big guy and she said no. When I reconfirmed that I wouldn't sign that waiver she said I would have to talk to the owner, Nafeesa. The owner told me that if I wouldn't sign the waiver taking responsibility for her table then they would not massage me. I confirmed the weight limit and that I was definitely well below it and explained why I wouldn't sign it.. She got really rude and told me that she would not do business with me. She snatched the paper out of my hand and threw it in the trash. I told her I wanted it back because it contained personal information about me, including my address and health information besides I needed it as proof to get a refund from Groupon because she wouldn't massage me. She refused to return the paper to me and got extremely irate and started yelling bible verses at me. As I exited she continued loudly spewing bible verses and even went so far as to follow me to the elevator while belting them out. CRAZY!!!!!! I mean, something is seriously wrong with that woman. I never raised my voice or lost my cool in any way, mainly because I didn't want to give her an excuse to cause Groupon to deny my refund. I immediately reported this to Groupon and they issued me a full refund. They were just great, as always. Word to the wise........be careful what you sign or you may end up paying for a new massage table for this outfit. Best idea is just to take a pass on it altogether. read more